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Furniture Delivery - Please Help!
Hi everyone - I hope someone will be able to help me with this. I ordered some furniture over the telephone with a furniture company (was not an online transaction). Placed a deposit of £635 on 3rd June 2021 and was told to expect the furniture to arrive by September. The furniture is the Nathan brand and I understand…
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Kids smartwatch - fit for purpose?
I bought an Xplora X5 smartwatch for my sons birthday in August, and the screen has already cracked. I don't know how it happened, just noticed it when I went to charge it. He's not an exceptionally boisterous kid, just plays like normal. I would expect a product made for a child to wear to be more durable that that - does…
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Gucci Belt - Personalised
Hi, Really hoping someone can help me! I bought my partner a Gucci belt - £270 something I would never normally spend on a present but I wanted to treat him. I noticed they had an option to personalise which I thought was a lovely idea. I was really impressed with the service with it being delivered the next day by courier…
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Vodafone Chaos
Hello everyone Hoping someone can help me with this as it's causing a great deal of stress. My partner ordered a tablet from Vodafone which arrived on the 15th of September, The tablet arrived and it was far too big for what he wanted so he phoned them the same day to arrange a return. He was told DPD would collect the…
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Car returned, pending refund
Just looking for some advice with the following, I have a vague idea of what's possible or the best route but keen for others opinions. In summary, I leased a car via my employer, who essentially just manage the lease on my behalf with a well-known leasing company in August 2020. The car was inherently faulty with numerous…
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Where from here?
Hello, This is probably a very basic problem - it amounts to not getting work we paid for - but can I run it past the forum for advice? We had major problems with birds nesting under our solar panels, and eventually decided to get the panels bird-proofed (basically mesh between panels and roof). We used a local firm and…
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Holiday “stolen”
Daughter was due to fly last saturday. On sat morning she discovered on her tui her booking had dissapeared. On ringing tui they would not talk to her as she was not the lead passenger…..but she had been the lead pasenger. After going to a local branch they said my daughter had called them and made her travel partner the…
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Trying to get refund from retailer claiming to be UK based
Hi all, hoping someone can advise. I purchased a garment from a co.uk a couple of weeks ago. The retailer displayed their address on the main page of the site, and while it appeared they obviously operated in other countries I didn’t see any cause for concern. Foolish now in hindsight. I made the purchase of the garment…
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Goods not delivered, postage deducted from refund.
Hi, can someone advise? I ordered a PPE item of clothing, paid the basic level postage. Twice the goods were returned to the company by Royal Mail as 'address not recognised' (husbands workplace, been getting parcels sent there for over 10 years, company been in same place since 1950s). Have had email today advising me…
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Wrong but higher spec product delivered - swap or can keep but no warranty. What are my rights?
I bought a TV from a UK major retailer on a click &
collect It came with a 5-year warranty. I collected the TV from the store and the brand,
screen size etc on the box matched everything I was expecting. I installed the
TV the next day and all works OK. Two further days later the store rang to say that
they had picked the…
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Should the retailer bear the cost difference?
I bought a leather sofa from a main UK retailer 8 months ago. After a month we noticed that the leather was faulty and asked the retailer in their aftercare scheme to review it. The sofa assessor agreed that the leather was faulty. At first everything seemed straight forward, they offered a like for like swap which we were…
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Harley Davidson Accident claim non-fault - Repairer Problems
Hi all So, my Harley Davidson motorcycle (my pride and joy. I was made redundant after 12 years with 1 employer and wanted to treat myself to something i always wanted) was parked outside a Post Office in July, and a driver reversed into and slightly over it. I have CCTV footage clearly showing the accident, and the driver…
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Is Ticketmaster's Mobile app policy ageist?
If I'm understanding it right, I can no longer print out a ticket/QR code etc. to access many concerts via Ticketmaster/See Tickets etc. Has anyone found a way round this? Trying everything to speak to someone (also trying venue box offices to see if I can get tickets direct through them) but have so far only managed to…
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Tiffany necklace chain stolen by jeweller
Hi There, I have a gorgeous Tiffany & Co necklace that my husband bought me for our wedding day 10 years ago. I have worn it daily ever since, until I got the chain caught and it snapped. I took the chain to a local independent jewellers to repair the chain, and my mum picked it up for me when it was ready. The chain is…
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HGV training refund!
Ok. Might come up a bit currently I Contacted HGV training broker. They put me in touch with a training provider. A phone call later and all the usual sales pitch I signed up for the course and paid 2k. Later that day they sent me a handful of emails. One containing a link to help with cv writing. One containing doctors…
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Controlaccount / DHL demand import duty on personal birthday card and cookies
Hi everyone, I'm asking on behalf of my friend, an international student, who received a birthday card and homemade cookies from her family abroad several months ago, and is now receiving daily emails and phone calls from Controlaccount and DHL to pay ~£40 import duty and tax on it. Despite trying to explain her situation,…
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Help with tradesman
Hello. I just need some support as am getting mentally and physically worn down with this. I stupidly paid a private contractor upfront by bank transfer at the start of this month to extend a dropped kerb at my property and had to send several emails to get a receipt which I eventually got. It was booked in for September…
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King size problem - The Futon Company
My partner and I bought a top-of-the-range bed frame from
The Futon Company. Unfortunately, when I was assembling it the footboard fell
apart – clearly a serious and potentially dangerous fault with its manufacture.
As you can imagine I took photographs of the faulty parts and contacted the
company. After a bit of to-ing…
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Returns to Matalan without label
Hi bought some clothing at matalan - unfortunately labels taken off and lost :( but I have the online order receipt. what are my rights to return these please ? Clothing totally unworn and unused . another item I bought in store , again no label but lost receipt :( again what are my rights ? Thanks
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Do i have a right to complain?
I booked my birthday party last January 2020 at a venue leased by mother and son from Tescos. Throughout 2020 and 2021 i have bought and booked and paid outright and deposits for companies and services and hired stuff due to the venue being cheap. I spend more money in other places and ordered items to fit that venue. I…
