Furniture Delivery - Please Help!

Verisimilitude

Hi everyone - I hope someone will be able to help me with this.

I ordered some furniture over the telephone with a furniture company (was not an online transaction). Placed a deposit of £635 on 3rd June 2021 and was told to expect the furniture to arrive by September. The furniture is the Nathan brand and I understand there has been a bit of trouble with the company, although no specific details have been shared. I phoned nearer September and was then told that there would be a delay, as the furniture is currently on a container on the sea making its way here and that it would now be October. We're about to enter October and I'm going to ring them again, but have a suspicion that I will be told there has been another delay. This is incredibly frustrating as we have now got rid of most of our old furniture and I'm approaching Christmas, so the situation has become quite desperate. What are my consumer rights with this? What would you advise?

I'm fed up with having to chase them and being given the same story and no specific date. This could continue I fear, for months to come. I honestly would like to cancel the contract if there is another delay, however I have read their terms and conditions and it appears they can 'insist' on the order being completed otherwise your forfeit the deposit and other charges may be levied.

Would really appreciate some help with this, thanks!

Bradden

Unless it's made to order I would expect you to be able to cancel prior to delivery. What do their terms of sale say?

the_lunatic_is_in_my_head

www.legislation.gov.uk/uksi/2013/3134/regulation/42/made

(3) Unless there is an agreed time or period, the contract is to be treated as including a term that the trader must deliver the goods—

(a)without undue delay, and

(b)in any event, not more than 30 days after the day on which the contract is entered into.

(6) If the circumstances are that—

(a)the trader has refused to deliver the goods,

(b)delivery of the goods at the agreed time or within the agreed period is essential taking into account all the relevant circumstances at the time the contract was entered into, or

(c)the consumer told the trader before the contract was entered into that delivery in accordance with paragraph (3), or at the agreed time or within the agreed period, was essential,

then the consumer may treat the contract as at an end.

(7) In any other circumstances, the consumer may specify a period that is appropriate in the circumstances and require the trader to deliver the goods before the end of that period.

(8) If the consumer specifies a period under paragraph (7) but the goods are not delivered within that period, then the consumer may treat the contract as at an end.

(9) If the consumer treats the contract as at an end under paragraph (6) or (8), the trader must without undue delay reimburse all payments made under the contract.

If they say there is a continued delay you can offer them a final date for delivery (by email if you can) and once this has past request a refund if you aren't wanting to wait longer 

Verisimilitude

Thank you!

Aylesbury_Duck

Has it not arrived yet?