Do i have a right to complain?

nicolam25

I booked my birthday party last January 2020 at a venue leased by mother and son from Tescos. Throughout 2020 and 2021 i have bought and booked and paid outright and deposits for companies and services and hired stuff due to the venue being cheap.   I spend more money in other places and ordered items to fit that venue.
I also have giant props that have to be delivered on a Friday (party Saturday) and picked up Monday. Again, I ordered all of this as the venue kindly said I could do this for free. Tescos have now decided to sell the land and the venue has to close new years eve.
Finding another venue like that one is proving extremely difficult as the price difference is approx £5000 more! plus hardly any of these places will allow me to bring in my own caterers. I have booked and paid for several different caterers as the original venue allowed me to. The invitations also say that venue and address etc, DO I HAVE A RIGHT TO COMPLAIN to Tescos regarding the money and stress it has caused? They must have known this was going to happen way before they made it public and therefore could have told the venue not to accept any more bookings. Thanks Nicola

MattMattMattUK

nicolam25 said:

I booked my birthday party last January 2020 at a venue leased by mother and son from Tescos. Throughout 2020 and 2021 i have bought and booked and paid outright and deposits for companies and services and hired stuff due to the venue being cheap.   I spend more money in other places and ordered items to fit that venue.
I also have giant props that have to be delivered on a Friday (party Saturday) and picked up Monday. Again, I ordered all of this as the venue kindly said I could do this for free. Tescos have now decided to sell the land and the venue has to close new years eve.
Finding another venue like that one is proving extremely difficult as the price difference is approx £5000 more! plus hardly any of these places will allow me to bring in my own caterers. I have booked and paid for several different caterers as the original venue allowed me to. The invitations also say that venue and address etc, DO I HAVE A RIGHT TO COMPLAIN to Tescos regarding the money and stress it has caused? They must have known this was going to happen way before they made it public and therefore could have told the venue not to accept any more bookings. Thanks Nicola

You have a right to complain, in the same way that anyone can complain about anything, but what you might not have is a right to legal redress. Who did you actually book with, the people who leased the venue? What do the terms and conditions of your booking with them say? If this was a proper, above board commercial lease situation then the people you booked with will have known when their lease expired and should not have taken bookings for dates when they had not legal right to operate from the premises. 

Your dispute is with the people who you have a legal contract with, the "mother and son", you have no legal relationship with, nor any redress against Tesco. 

sheramber

A spin off from

https://forums.moneysavingexpert.com/discussion/6300003/when-a-company-cancels-a-service-you-pay-for-and-will-not-give-your-deposit-back#latest

user1977

No, the landlord has got nothing to do with your dispute with their tenant (who would have known fine well what the terms of their lease were). 

Aylesbury_Duck

Do you have grounds to complain to Tesco?  No.  You don't have a contract with them.  Your complaint is with the people from whom you hired the venue.

68ComebackSpecial

You booked the venue for a date whilst it is still operating - the issue being that you chose to postpone your event until next year by which time the venue will be closed. Not the fault of the venue operator or their landlord.