Ongoing Amazon Headache!

Spender£

I ordered 2 tins of paint from Amazon a while back, the items both arrived damaged, one of them was very bad it was a box full of paint and it had paint leaking through the box onto my porch floor.
I contacted Amazon and they told me to send back the one but to dispose of the very bad one which i did.
A month later they charged me for the one i disposed of and i contacted them explaining and they refunded me, next month on and i received an email saying i'm being charged for the unreturned item again and i made contact and was refunded by them with an apology.
The next month i was once again charged and had to contact them resulting in another apology followed by refund.
On my order history the item is currently showing as return not complete which i think is causing this issue but amazon customer service told me they can't close the return.
I wonder if i will continue to experience this problem forever as I'm waiting for the payment to be taken at the beginning of next month. Any ideas?

theonlywayisup

Have you told them this keeps happening - most operators don't look back at the history.  You need to ask to speak with a supervisor, explain the whole situation and tell them that you need the return closing correctly. 

visidigi

Spender£ said:

I ordered 2 tins of paint from Amazon a while back, the items both arrived damaged, one of them was very bad it was a box full of paint and it had paint leaking through the box onto my porch floor.
I contacted Amazon and they told me to send back the one but to dispose of the very bad one which i did.
A month later they charged me for the one i disposed of and i contacted them explaining and they refunded me, next month on and i received an email saying i'm being charged for the unreturned item again and i made contact and was refunded by them with an apology.
The next month i was once again charged and had to contact them resulting in another apology followed by refund.
On my order history the item is currently showing as return not complete which i think is causing this issue but amazon customer service told me they can't close the return.
I wonder if i will continue to experience this problem forever as I'm waiting for the payment to be taken at the beginning of next month. Any ideas?

Cancel/Close the return on your account yourself and when/if they recharge you then send them the correspondence and point out there was a previous agreement to refund.

deannagone

You could email jeff@amazon.com to explain what has happened.  This escalates matters which can be helpful to resolve matters when amazon customer service scripts/prescribed actions don't 

Bradden

I thought Jeff had stepped down form daiy to day managememt.