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Pokemon Go event rescheduled to a new date we cant attend - what are my rights?
Hi, Pokemon Go the mobile app game, do live in-person events called a Safari. A three day event was arranged for April 2020 in Liverpool, Sefton park. As the event was during the school Easter holidays I bought tickets for the whole family to attend the event on Friday. The tickets cost £90.. When it was cancelled a…
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Recover money owed by energy company
I moved house just over a month ago. I informed my old supplier Avro Energy. Once in the new property, I change the ex occupants supplier EDF to a new supplier Neon Reef (probably next to go bust) I was in credit by about £100 with Avro and have all the bills and readings etc. As I will not be moved to the Ofgem appointed…
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Sacking a housing management company
We are 11 FREEHOLD house owners and have a LTD company and also pay a management company, we have voted to get rid of all of them as a total waste of money. We will keep the LTD company until we get funds back from the management company but do we have any legal rights if they refuse ?
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Damaged Goods
Hello All. I bought a suit from Marks & Spencer, and took it Morrisons to be dry cleaned, some months after. There was damage to the suit when I cam to collect it from Morrisons, and I asked the woman there about it and she said I've got to take it up with M&S as she said it's a fault with the suit. Where do I stand? Is it…
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Google Play gift card refund?
Hi all, My husband was *nearly* caught out with a scam that started with an email purporting to be from his boss asking him to get some gift cards. It looked legit, the management were out of the office, and as he's next in the food chain, it was plausible. He bought the cards totalling £600 on a debit card for our current…
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How can we pay by credit card and walk away with purchase today
The saxophone shop my son has just purchased a saxophone in has refused to allow me to pay for it by credit card. We wish to do this so it is protected under Section 75 as it is such a large amount. He doesn't have a credit card as he is a student. They say I can't pay over phone because they don't know who I am. We asked…
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Who do I issue action against
I purchased some laminate flooring with a 15 year gtee. The laminate is damaged and has been independently inspected, and it’s deemed as faulty. The shop I purchased it from has agreed to remove all laminate and replace. The suppliers have agreed to cover the cost of the reinstallation, and the cost of the new…
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Exchanged item big difference?
Hello. I received a exchanged item as my first was faulty. My original item cost me £2,800 and I have the receipt. They no longer have that item in stock so send me another for £2,500, it works and does the job so I’m happy to keep it, I was told when agreeing ild get the difference back. I called back today about the £300…
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Emma mattress price increase and discounts
Hey Looking at purchasing another mattress and once again been looking at Emma. They have been on offer for nearly a year and one thing i did notice this morning is the RRP has gone up another £100 while on a 35% offer. It this illegal as im sure when you increase a price you have to let it run at full RRP for a while ?…
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Small claims defendant has paid before court date, but not full amount.
Hi, I recently went through the small claims process to get paid for a job that I did for £130. The defendant was given ample time to pay, and was warned that I would take action, but didn't pay. I added on 10% as a late fee, then of course I had the cost of issuing the claim, I took the afternoon off to enter mitigation,…
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Train conductor took my money and didn't sell me a ticket
Last Friday I boarded a train and the conductor came to sell me a ticket which cost £6 so I gave him two £5 notes. He then told me the printer was broken so I would have to buy a ticket once I got off the train, which I did. It was only after I got off that I realised he didn't give me back the money when he realised the…
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Missing Amazon order and they’re refusing a refund
Hello, Any advice or help with this problem would be much appreciated as it’s causing us a lot of stress. My partner recently ordered a smart watch from Amazon for £300. The delivery arrived but when he opened the parcel he noticed the product box was torn and the seal tampered with. There was no smart watch inside. He…
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Edf cheque bounced
I've had on going problems with edf. On pre payment for gas. My meter had been taking 70% top up per top up for a debt and shouldn't be taking any. Edf refused to reimburss. Meter was reset and fine now. Edf sent out a cheque which bounced just last week and edf said it hasn't bounced. I have conformation from my bank…
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Pushed to sign a contract - NEED HELP
I am a female in the '50s with health issues and desperately seeking help to reduce weight. I came across this advertisement on YouTube from a fitness trainer who claims that his program is specially targeted to help females over '40, and he sounded highly convincing. I arranged a telephone call with him on 19/09/21 to…
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Iceland (the shop, not the country!)
Are Iceland customer service extremely slow or completely non-existent? I made an online complaint 3 weeks ago and have had no response except the automatic acknowledgement one.
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Parcel Force adding surcharge
Hi everyone. My son used Parcel Force to send his 40 inch TV from Huddersfield to London. Parcel Force are now stating that unless they can prove the size of the TV box they need to pay another £40 on top of what they have already paid as the courier has told them that the TV box was over 3 metres. They no longer have the…
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Online Retailer only offering credit note as its’s their policy for sale
Is it going against distance seller rights if an online retailer is telling me that their policy on sale means I’m only entitled to a credit note? I purchased 3 pairs of sports leggings in a 3 for 2 on sale offer thinking I’d be able to get my money back. I returned the leggings straight away as I wasn’t impressed by the…
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Fair price for the job?
We’ve had some work carried out at our home by a local company. The job was quoted to us at £6,700 and we were told that it would be complex and take the team a week to conclude. The work was completed satisfactorily and I have no issue with the standard of the job. My concern is that the job took one person just 18 hours…
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[Resolved] Clarification on delivery charges when returning a faulty item
Hi all, I purchased goods directly from a manufacture's web store on the 3rd August, which I paid via PayPal. The goods arrived on the 7th August and I inspected the goods straight away and discovered they were faulty. I followed the troubleshooting steps in the manual and their website to no avail, so I contacted the…
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Looking for experiences on the John Lewis ‘Apple Product Trade in’ (its partner - Square1)
Hi, After experiencing first hand recently the ‘business practices’ of the John Lewis branded Apple trade in partner ‘Square1’ and looking at some of the genuine posts of John Lewis ‘Apple product trade in’ customers on TrustPilot I’m hoping to collect a body of customer experience that shows a pattern of behaviour from…
