Who do I issue action against

Gettin_me_own_back

I purchased some laminate flooring with a 15 year gtee. The laminate is damaged and has been independently inspected, and it’s deemed as faulty. The shop I purchased it from has agreed to remove all laminate and replace. The suppliers have agreed to cover the cost of the reinstallation, and the cost of the new flooring. 

Problem is, laminate has been fitted under skirting boards, which were removed, walls were replastered, decorated, etc. Part of a total house Refurb.The skirting has to be removed in order for the replacement to be refitted.  

49 weeks since bring this matter to the attention of the shop, we are no further forward. The shop say it’s beyond there skill set to remove, skirting and make good any damage to walls that may occur. I don’t feel I should be out of pocket, as I’ve already paid for this work to be completed once. 

So I’m about to issue court action. The shop is a franchise from a nationwide company. They are xxxx t/a yyyyy ltd.
I know I issue proceedings against the shop owner, however do I include the Company who sold the franchise, they are limited,  and the suppliers/importers who are. Plc. 

Thank you for reading. 👍👌👍

sheramber

Ask them to pay for a joiner to remove and replace the skirting boards.

My husband ( DIY)  removed ours and also my son's and replaced them without any damage to the walls.

Bradden

If you need to remove the skirting to replace laminate then I'd suiggest it's been laid badly.. laminate should be free to "float".

sheramber

It is free to float. There is an slight expansion gap between the laminate and the wall under the skirting.

It gives a much neater finish  than beading all round the room.

zoob

So if its free to float then the new flooring your fitting should slip back in if the skirting being fitted properly.
As long as the new flooring is the same thickness.
Obviously if you where able to pick replacement flooring and selected thicker boards then any extra costs involved would be your responsibility 

DB1904

zoob said:

So if its free to float then the new flooring your fitting should slip back in if the skirting being fitted properly.
As long as the new flooring is the same thickness.
Obviously if you where able to pick replacement flooring and selected thicker boards then any extra costs involved would be your responsibility 

If you knew what you were talking about you'd know the last line of boards won't fit with the skirting in place. 

MalMonroe

It's all the retailer's responsibility.

It's not your fault if it's "beyond their skill set to remove skirting and make good any damage to walls that may occur."  If that is true, then it's up to them to find and pay someone whose skill set it isn't beyond!

Your agreement/argument is with the retailer and they have to do whatever is necessary to get the matter put right. Hopefully without moaning and groaning and involving the customer.  

The information in this link may be helpful - https://www.citizensadvice.org.uk/about-us/our-work/citizens-advice-consumer-work/the-consumer-rights-act-2015/

It tells you about your rights under the Consumer Rights Act 2015 and also about Alternative Dispute Resolution.

You could also contact Citizens Advice before starting any action as they have a lot of information about the Act and what to do to move things forward. 49 weeks is far too long! You have been very patient. Many others would not have been so patient.

zoob

DB1904 said:

zoob said:

So if its free to float then the new flooring your fitting should slip back in if the skirting being fitted properly.
As long as the new flooring is the same thickness.
Obviously if you where able to pick replacement flooring and selected thicker boards then any extra costs involved would be your responsibility 

If you knew what you were talking about you'd know the last line of boards won't fit with the skirting in place. 

Forgot about the last line off boards, silly me.
Wouldn't have thought it wouldn't be too dear to get a carpenter to remove and refit properly without causing damage.

Just wondering how old the flooring was before the fault became apparent and was reported to the retailer?