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Bensons for beds!
Hi, We purchased our new ottoman storage bed & mattress from bensons from beds this year. 3 months after delivery we noticed when putting stuff under the bed there was mould all over the base of the bed where the mattress lays on. We lifted the mattress and it was also on top of the base and underside of the mattress smelt…
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Bought a car before seeing it and the actual car is different from the website.
I'll try and keep this brief and to the point. I visited lookers Vauxhall Liverpool to look at the Vauxhall Mokka. I was told that the version available to test drive was the SRI version. Test drove it great! loved it. I asked the guy when will I be able to test drive the car I am buying (Mokka elite nav) he said you wont…
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My picture.co.uk Billed a return charge to Germany
I ordered a photo canvas and 2 matching crushing covers from Mypicture.co.uk It took weeks to get the canvas even though it stated it would be delivered in a week. The cushion covers never arrived. I contacted customer service and got no response. Just received a bill for £20.99 from UPS for a returning my undelivered…
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Savage X Fenty
Has anyone else had problems with Savage X? My daughter bought some underwear from them in December 2019 and I paid with my bank details. We didn't realise that we'd signed up to the monthly membership fee of £49.95. We haven't bought anything from them since but they've been taking £49.95 from January 2020. I've tried…
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Used car bought from main dealer with new MoT at main dealer, but not roadworthy.
Please can someone advise what I can do about this… Sandown Mercedes-Benz UK (Basingstoke) sold me a my GLC Coupe as a vehicle that had undergone its full 112 point check (or similar figure), had a brand new MOT and was fit to drive. Two - three weeks after purchase I had errors on my dash. Brake pads worn, and an error…
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Dell does not give returns address within a 14 day period
Good evening. I have a problem with returning a Dell laptop within a 14 day cooling off period. I bought it online on the Dell uk website, and it was delivered to me on the 6th of September.I could not set it up because I was stuck at one of the steps (got the frozen screen and I could not get past it waiting for hours for…
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Housing association capped gas supply
I was sent a very early appointment for my annual gas service, 8 months since my last service. I rang to rearrange the appointment for the end of the following month which was still well before the the yearly expiration. My new appointment was ignored by the gas team who proceeded to come to my property on three occasions…
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Small Claim Court advice
My friends got married in a well known venue but the service he received was very different than what he was expecting. On the day, there was an issue with the management, with the food, ventilation, the stage and much more. There are things that we can prove, for example the stage was not set the way we agreed, in fact…
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Sofa not delivered, 18 weeks on (AHF/FABB furniture)
Ordered on the last week of April this year. 14 week delivery, it got to week 14 I heard nothing so decided to call the company to find out what was going on, they said a "shipping delay and hopfully mid September " I thought ok what with Covid and the Suiz Canal issues its understandable. Anyway, mid September this week…
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Returning a bike for a refund or exchange
I bought my son a bike in Halfords. He rode it once and the chain came off. I managed to put it back but it was a nightmare because of the gears. He rode it again and the same thing happened. I tried to ride it and there is something wrong with the gears. Halfords say they won't replace it because it is not in the original…
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British Gas - Advice Needed
I need some advice, please. Back in July 2021 I was finally able to make the change back to a credit account rather than a PAYG smart meter at the time the change over occurred I had over £70 credit on my PAYG meter, I was told this would be credited to my first bill but it wasn't, then they said they would credit my…
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British Gas lied to me
As brief as i can be. I was a Robin Hood/EON customer for my Gas and Electricity. About a year ago they were taken over by British Gas. Now, i have been abroad for the last 3 years and apart from a few months renting, the place has been vacant for well over 2 years. I was on a no standing charge tariff with EON (which made…
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Gas leak in housing association flat; what are my rights?
Hello, I am a H/A tenant with an assured tenancy agreement. We had a gas leak in a flat underneath me on Sunday (five days ago) and the gas supply into each flat above and below the flat with the leak had to be capped off. The company responsible for the infrastructure supplied a hotplate, oil-filled radiator and a 10l(!)…
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Refund
Hi, I order clothing online from John Lewis and returned it via Royal Mail's parcel box. The package was lost and I was silly and forgot to take the details on the return label. John Lewis and unable to help until I have the tracking number and Royal Mail are unable to provide this. What can I do?
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Bought a car..later found it has been in an accident…… HELP!
Will try and keep story short and on point but would like help with regards to where I stand here…. We purchased a 2018 BMW 320D in June of 2019 from Motorpoint in Glasgow. The vehicle had been given a full inspection and we did a HPI check. No record of damage. All was good. However - a couple weeks ago, we decided we…
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Change of Membership
I have been a member at my local health club for 20 years - the last ten years I have had off peak membership (9-5 Monday to Friday and after 2pm at weekends). The club have just told me I will have to pay for full membership from 1/1/2022 or leave. Can they do this? They say that they have only sold full memberships for…
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Whirpool Bath Fault
Good afternoon all. I've been a regular user of MSE website but this is my first question on here so please bear with me! The issue I have is that on 1 March 2021 I purchased a Whirlpool Bath from the Whirlpool Bath Shop. Upon ordering it stated it would be delivered within 10-21 days but once I'd confirmed my order I was…
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Pre-paid returns gone missing en route, have proof of postage, what next?
I took out a phone contract as I was assured it would support my Apple Watch. I checked with the network again upon receipt who confirmed it would NOT, so cancelled within the 14 days. The company sent me a pre-paid returns label to use, and got proof of postage, which I did. I posted it back mid-July - obtaining said…
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British Gas Homecare cancel service and refund £65.
I'm not sure if this is the right place to ask the question, but as above, I've had an e-mail from British Gas basically saying they don't have enough engineers and are cancelling this year's annual service. They will refund £65 to cover the cost of the service. As my contract with BG covers parts and labour in the event…
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Black and Decker UK not responding to faulty good return
Advice please. About 6 months ago my Black and Decker drill developed a fault and after 3 months of trying to get in contact with Black and Decker UK (all enquiries are relayed via the US, who email Black and Decker UK... allegedly !... and I must have requested contact at least 20 times), I was sent a form to return an…
