Bought a car before seeing it and the actual car is different from the website.

AndyHen

I'll try and keep this brief and to the point.

I visited lookers Vauxhall Liverpool to look at the Vauxhall Mokka. I was told that the version available to test drive was the SRI version. Test drove it great! loved it. I asked the guy when will I be able to test drive the car I am buying (Mokka elite nav) he said you wont as its not yet made. I said well I could be buying anything what will it be like. to which he replied "well the one you are buying is a higher spec to it will look the same inside but will be a bit more luxurious. Due to having a nightmare with the sales man quoting higher prices even than online I bought the car from lookers st helens. I Took delivery of the car on Saturday, the car looks so different, not more luxurious and has a tiny screen on the where the dials should be not the big lovely one like the one I test drove. Now as it turns out the car I test drove was the SRI nav premium. So the spec does say 7inch screen HOWEVER I looked on the Vauxhall website and it does not show the interior of the car I have been given as it is. I mentioned this to lookers and they said "well that's Vauxhall we're lookers Vauxhall" I then looked at THEIR website and this ONLY shows the interior for the premium (bigger cool screens) no matter which car you look at. My point being that there is no images on any website that show the interior of my car. I believe this is false advertising and I want this to be resolved by getting the car which has the interior I paid for. Any views/ help on this would be much appreciated. Thank you in advance!

neilmcl

Most people buying a new car would at least get the brochure and specs before making their choice. Did you?

tacpot12

I think it is up to you to specify the car you want. To do this you have to have an understanding of what each available option is. I think you have ordered the wrong thing, but that this was your mistake. I doubt you will convince a judge that you were mislead by any advertising or statements made by any dealer's representative.   

Aylesbury_Duck

AndyHen said:

I'll try and keep this brief and to the point.

I visited lookers Vauxhall Liverpool to look at the Vauxhall Mokka. I was told that the version available to test drive was the SRI version. Test drove it great! loved it. I asked the guy when will I be able to test drive the car I am buying (Mokka elite nav) he said you wont as its not yet made. I said well I could be buying anything what will it be like. to which he replied "well the one you are buying is a higher spec to it will look the same inside but will be a bit more luxurious. Due to having a nightmare with the sales man quoting higher prices even than online I bought the car from lookers st helens. I Took delivery of the car on Saturday, the car looks so different, not more luxurious and has a tiny screen on the where the dials should be not the big lovely one like the one I test drove. Now as it turns out the car I test drove was the SRI nav premium. So the spec does say 7inch screen HOWEVER I looked on the Vauxhall website and it does not show the interior of the car I have been given as it is. I mentioned this to lookers and they said "well that's Vauxhall we're lookers Vauxhall" I then looked at THEIR website and this ONLY shows the interior for the premium (bigger cool screens) no matter which car you look at. My point being that there is no images on any website that show the interior of my car. I believe this is false advertising and I want this to be resolved by getting the car which has the interior I paid for. Any views/ help on this would be much appreciated. Thank you in advance!

No misleading, false advertising or mis-selling here, from what I can see.  Your test drive and questioning were all undertaken at a completely different dealership from the dealer you eventually bought from.  I'm afraid you've chosen the wrong car, and that's not the fault of the dealer.

All you can do is speak to the dealer and see what it will cost to hand in the car you've bought and swap it for the one you want.  If you're lucky, they may do you a deal out of goodwill, but I can't see that you have any rights to a swap, or any complaint about false advertising.

AndyHen

If could possibly see online that there was a different variation of the inside of the car then yes I would just think whups my mistake and put it down to experience but if you want to do a search yourself at the pictures of the interior of the vehicle on the lookers website and believe me when I say that its not that! On the brochure or specs yes overall they are correct but there is no way of me knowing that the screen on the pictures would be different. I've spoken to Vauxhall customer care and they have agreed with me that I should be given the car I thought I was getting. The dealership is just not having it as its in the T&C's. I just wouldn't of thought there would be a section on the T&C's that would say " look we can basically put pictures of any car interior on the website, it doesn't mean that's what your going to get"

AndyHen

@tacpot and yes your right it is up to me specify the car that I want and to do this i have to have an understanding of what each option is. The only way to get an understanding of what each option is, is by looking at the pictures on the website. There was no way of getting an understanding of the car I would receive as NO similar images exist!

y3sitsm3

AndyHen said:

If could possibly see online that there was a different variation of the inside of the car then yes I would just think whups my mistake and put it down to experience but if you want to do a search yourself at the pictures of the interior of the vehicle on the lookers website and believe me when I say that its not that! On the brochure or specs yes overall they are correct but there is no way of me knowing that the screen on the pictures would be different. I've spoken to Vauxhall customer care and they have agreed with me that I should be given the car I thought I was getting. The dealership is just not having it as its in the T&C's. I just wouldn't of thought there would be a section on the T&C's that would say " look we can basically put pictures of any car interior on the website, it doesn't mean that's what your going to get"

But you looked at the pictures on the website after you purchased the car, in fact after you took possession of the car.

Even if you could make an argument that the pictures are misleading, they can't have misled you as you didn't look at them until long after the purchase was made.

AndyHen

y3sitsm3 said:

AndyHen said:

If could possibly see online that there was a different variation of the inside of the car then yes I would just think whups my mistake and put it down to experience but if you want to do a search yourself at the pictures of the interior of the vehicle on the lookers website and believe me when I say that its not that! On the brochure or specs yes overall they are correct but there is no way of me knowing that the screen on the pictures would be different. I've spoken to Vauxhall customer care and they have agreed with me that I should be given the car I thought I was getting. The dealership is just not having it as its in the T&C's. I just wouldn't of thought there would be a section on the T&C's that would say " look we can basically put pictures of any car interior on the website, it doesn't mean that's what your going to get"

But you looked at the pictures on the website after you purchased the car, in fact after you took possession of the car.

Even if you could make an argument that the pictures are misleading, they can't have misled you as you didn't look at them until long after the purchase was made.

Where did I say I didn’t look at the pictures before I test drove the car?

looked at the pictures before I even went to test drive the car they had the cool screens, I test drove the car it had the cool screens and then looked again after at the pictures of the car I bought. On the website…… they have the cool screens.

Aylesbury_Duck

AndyHen said:

@tacpot and yes your right it is up to me specify the car that I want and to do this i have to have an understanding of what each option is. The only way to get an understanding of what each option is, is by looking at the pictures on the website. There was no way of getting an understanding of the car I would receive as NO similar images exist!

So how did you order the car?  From your description, it sounds like you ordered a particular model based on the test drive and conversation you had at a completely different dealer, THEN looked at the website of the dealer you bought from once your car arrived.  If so, how did the selling dealer mislead you?

y3sitsm3

AndyHen said:

y3sitsm3 said:

AndyHen said:

If could possibly see online that there was a different variation of the inside of the car then yes I would just think whups my mistake and put it down to experience but if you want to do a search yourself at the pictures of the interior of the vehicle on the lookers website and believe me when I say that its not that! On the brochure or specs yes overall they are correct but there is no way of me knowing that the screen on the pictures would be different. I've spoken to Vauxhall customer care and they have agreed with me that I should be given the car I thought I was getting. The dealership is just not having it as its in the T&C's. I just wouldn't of thought there would be a section on the T&C's that would say " look we can basically put pictures of any car interior on the website, it doesn't mean that's what your going to get"

But you looked at the pictures on the website after you purchased the car, in fact after you took possession of the car.

Even if you could make an argument that the pictures are misleading, they can't have misled you as you didn't look at them until long after the purchase was made.

Where did I say I didn’t look at the pictures before I test drove the car?

looked at the pictures before I even went to test drive the car they had the cool screens, I test drove the car it had the cool screens and then looked again after at the pictures of the car I bought. On the website…… they have the cool screens.

Where did you say you did?

Either way, by your own admission you only looked at Lookers website after you'd been prompted to by them, which was clearly after you'd taken possession of the car.

Aylesbury_Duck

AndyHen said:

y3sitsm3 said:

AndyHen said:

If could possibly see online that there was a different variation of the inside of the car then yes I would just think whups my mistake and put it down to experience but if you want to do a search yourself at the pictures of the interior of the vehicle on the lookers website and believe me when I say that its not that! On the brochure or specs yes overall they are correct but there is no way of me knowing that the screen on the pictures would be different. I've spoken to Vauxhall customer care and they have agreed with me that I should be given the car I thought I was getting. The dealership is just not having it as its in the T&C's. I just wouldn't of thought there would be a section on the T&C's that would say " look we can basically put pictures of any car interior on the website, it doesn't mean that's what your going to get"

But you looked at the pictures on the website after you purchased the car, in fact after you took possession of the car.

Even if you could make an argument that the pictures are misleading, they can't have misled you as you didn't look at them until long after the purchase was made.

Where did I say I didn’t look at the pictures before I test drove the car?

looked at the pictures before I even went to test drive the car they had the cool screens, I test drove the car it had the cool screens and then looked again after at the pictures of the car I bought. On the website…… they have the cool screens.

Crossed with my post above.

You didn't say you didn't look at the pictures, but equally, you didn't say you did.  You actually said:

"I Took delivery of the car on Saturday, .....HOWEVER I looked on the Vauxhall website and it does not show the interior of the car I have been given as it is. I mentioned this to lookers and they said "well that's Vauxhall we're lookers Vauxhall" I then looked at THEIR website..."

That says that you only checked details on the website after you took delivery.  You can't have looked at pictures on the Vauxhall website before purchasing, because there weren't any, and you only looked on Lookers Vauxhall's site after you took delivery.

So where's the false advertising, specifically that which misled you.  You can't be misled retrospectively.