Bought a car before seeing it and the actual car is different from the website.

dreamypuma

AndyHen said:

bris said:

Relying on images when spending so much money on a car is your problem not theirs.

 You got the car you paid for, without even viewing first. Anything you can get out of them is a goodwill gesture as really they owe you nothing.

What else do I have to rely on? Other than images they have said is the car I’m buying!? And also the word of the guy at the show room! What else could I possibly do? Please tell me. I didn’t think I’d have to rely on anything else as I didn’t think a car dealer would be able to do that!

The text in the car specification perhaps? I usually find them quite prescriptive 

Although Vauxhall (from past experience in fleet cars) do tend to make minor changes to trim at a whim, depending on what's available in their parts bins.

Manxman_in_exile

y3sitsm3 said:

photome said:

Grumpy_chap said:

AndyHen said:

I'll try and keep this brief and to the point.

I visited lookers Vauxhall Liverpool to look at the Vauxhall Mokka. I was told that the version available to test drive was the SRI version. Test drove it great! loved it. I asked the guy when will I be able to test drive the car I am buying (Mokka elite nav) he said you wont as its not yet made. I said well I could be buying anything what will it be like. to which he replied "well the one you are buying is a higher spec to it will look the same inside but will be a bit more luxurious. Due to having a nightmare with the sales man quoting higher prices even than online I bought the car from lookers st helens. I Took delivery of the car on Saturday, the car looks so different, not more luxurious and has a tiny screen on the where the dials should be not the big lovely one like the one I test drove. Now as it turns out the car I test drove was the SRI nav premium. So the spec does say 7inch screen HOWEVER I looked on the Vauxhall website and it does not show the interior of the car I have been given as it is. I mentioned this to lookers and they said "well that's Vauxhall we're lookers Vauxhall" I then looked at THEIR website and this ONLY shows the interior for the premium (bigger cool screens) no matter which car you look at. My point being that there is no images on any website that show the interior of my car. I believe this is false advertising and I want this to be resolved by getting the car which has the interior I paid for. Any views/ help on this would be much appreciated. Thank you in advance!

Is this a brand new car?
If so, the spec won't vary between one dealer and another.

BUT, did you look at the Vauxhall Website before purchase and check the actual specification of the car you ordered?
https://www.vauxhall.co.uk/cars/new-mokka/features-and-specifications.html#_new-mokka-models-petrol-diesel
then click "Download Prices & Specs Guide"

You ordered Mokka Elite Nav with 7" screen.
You seem to want the Mokka Elite Nav Premium with 10" screen:

OP is this what happened  as I am still confused by your opening post..did you order and pay for the elite Nav but expect the elite nav premium

I think the issue is that they test drove an SRI which was actually an SRI Premium and were told that the interior of the car they wanted, the Elite Nav, would be similar but a little more luxurious when of course it wouldn't be as it was not the Premium version.

As someone else has already posted it seems like the first dealer was actually trying to sell them the Premium (hence the inflated price) which caused the OP to walk and go to a different dealership (albeit part of the same group.)

The problem they now have is that the dealership who misinformed them isn't the one who sold them the car, and they appear to have asked no questions of the one who did sell them the car (which is understandable, but a problem.)

Thanks for summarising this thread so clearly and concisely.  I had read the OP several times without understanding what had actually happened (it made no sense whatsoever) and without understanding what the OP was complaining about, and against whom.

I now understand what has happened (you have actually confirmed what I had thought happened but couldn't actually believe!) but I still can't undertstand what the OP is complaining about.  (Apart from buying a car they'd never seen from a different dealer from the one theyd been negotiating with!)

AndyHen

Conclusion- the pictures have now been updated and I’m getting a nice new upgraded car. 

Aylesbury_Duck

That's excellent.  The power of this forum is brilliant.  All sorted in three days!

user1977

Hope you got a hamper too.

Aylesbury_Duck

user1977 said:

Hope you got a hamper* too.

*contents of the hamper may vary from those illustrated.  

photome

Aylesbury_Duck said:

That's excellent.  The power of this forum is brilliant.  All sorted in three days!

amazing isnt it

AndyHen

Aylesbury_Duck said:

That's excellent.  The power of this forum is brilliant.  All sorted in three days!

Zero thanks what so ever from this forum though haha 

Aylesbury_Duck

AndyHen said:

Aylesbury_Duck said:

That's excellent.  The power of this forum is brilliant.  All sorted in three days!

Zero thanks what so ever from this forum though haha 

Well that's untrue.  You were nowhere when you first posted, you were advised to see what they could do out of goodwill, and now they've apparently done something out of goodwill.