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Rhump_82
Rhump_82 Posts: 5 Forumite
Fourth Anniversary First Post
edited 18 September 2021 at 10:34AM in Consumer rights
Hi, I order clothing online from John Lewis and returned it via Royal Mail's parcel box. The package was lost and I was silly and forgot to take the details on the return label. John Lewis and unable to help until I have the tracking number and Royal Mail are unable to provide this. What can I do?

Comments

  • sarah1972
    sarah1972 Posts: 19,446 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    Nothing without proof of postage sadly. 
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • visidigi
    visidigi Posts: 6,725 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Was the return label provided by John Lewis? If so surely the order has the return postage reference on it?
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