Whirpool Bath Fault

DBW77

Good afternoon all. I've been a regular user of MSE website but this is my first question on here so please bear with me!

The issue I have is that on 1 March 2021 I purchased a Whirlpool Bath from the Whirlpool Bath Shop. Upon ordering it stated it would be delivered within 10-21 days but once I'd confirmed my order I was told it wouldn't be until 21 April 2021. Not a big deal but an inconvenience as our plumber wasn't available then so I had to get another.

A few days before it was due I received a call stating the one they had just received, and were going to forward to me, had been damaged so they needed to sent another one delaying this a couple more days. Again, no big deal just a mild irritation.

When it did arrive I checked it and it seemed to be in excellent condition and a few weeks later the bath was fitted.

At the start of August 2021 I noticed a crack beneath one of the jets and water on the floor. There was a leak there caused by the crack so I phoned the Whirlpool Bath Shop and asked for a repair (or replace) under warranty. Several e-mails back and forth and five weeks later I got a request to take more photos of the crack so that the 'acrylic specialist' could advise what to do. I did this and they sent me a tool with which to remove the jet ready for the acrylic specialist to come to repair it. I'm still waiting on a date as I write but have been told it could be another four weeks.

This will, in total, make it around 10 weeks in which I haven't been able to use the bath. I suppose my question is whether I can request some kind of compensation for the loss of use or have they done enough under warranty so far. I think they've been incredibly slow and their 'nationwide team of engineers' is apparently only one person covering the whole UK. 

What should be my next move. Just allow them to fix the bath and be done with it or should I press for something more for the inconvenience of not having a working and usable bath. 

Many thanks.  

the_lunatic_is_in_my_head

There is the option to reject for a full refund (or accept a part refund whilst keeping the bath as it is without repair) due to them not offering a remedy within a reasonable time and without causing significant inconvenience but unlikely to be any right to compensation unless you've suffered a direct loss as a result of them failing to adhere to their obligations. 

That doesn't mean it isn't worth asking them the question to see if they'll give an goodwill  

DBW77

the_lunatic_is_in_my_head said:

There is the option to reject for a full refund (or accept a part refund whilst keeping the bath as it is without repair) due to them not offering a remedy within a reasonable time and without causing significant inconvenience but unlikely to be any right to compensation unless you've suffered a direct loss as a result of them failing to adhere to their obligations. 

That doesn't mean it isn't worth asking them the question to see if they'll give an goodwill  

Thank you. I just want the bath fixed more than anything! I was just wondering if there is anything they can do as I've not been able to use it. If they continue to stall I'll do as you suggested and ask for a full refund. I take it a Section 75 isn't an option at present until I've given them time to sort it? 

DBW77

Another delay today. Just been told their 'acrylic specialist' hasn't got back to them with a quote and date and time they can come to do the repair!