Bensons for beds!

JayDub123

Hi, 
We purchased our new ottoman storage bed & mattress from bensons from beds this year. 3 months after delivery we noticed when putting stuff under the bed there was mould all over the base of the bed where the mattress lays on. We lifted the mattress and it was also on top of the base and underside of the mattress smelt very musky.
Our bedroom is well ventilated and there is no sign of mould anywhere else so I’m sure this has happened due to where the bed and mattress has been stored before delivery.

I contacted bensons and also sent them over photos of the mould.
They agreed to replace the bed but said they would need to have someone come out to inspect the mattress to see if it was mouldy.
I don’t understand how they would think the mattress wouldn’t be mouldy as it has sat on top of the base for 3 months.

We had to wait nearly 3 weeks for the inspector to come out. I have had to sleep at my parents house and travel back and forth home everyday as we don’t have another bed and I have a bad history of lung problems and don’t want to risk sleeping in a mouldy bed.

On inspection the man agreed he could definitely smell mould on the mattress and also commented that our room “was immaculate”.
We waited a further week for him to send his report but we were never contacted by bensons. I have just called to chase them up and they are now stating his report came back as inconclusive. Apparently it does state he could smell mould on the mattress but the report is still inconclusive.

They have now said they are sending all this to someone else to review and they will get back to us to tell us what is happening but I am now getting very frustrated as this has taken over a month so far and we don’t seem to be any further forward at all. 

Any advice on what our next options be? 

Thanks.

JJ_Egan

You would need to prove that Bensons gave you a mouldy bed .

They are likely to say its down to you .

howierips

Could it have been that the bed & mattress was wet when delivered? We have just had a new base delivered and it was soaked, according to the driver they get wet on the back of delivery vans🤔

JayDub123

After going back and forward with bensons multiple times, we have just today received our new bed and a new mattress.
Might have taken 3 months but got there in the end.

kphil93

Hi JayDub123, this might be a long shot considering this post is already over a year old, but I was hoping that you could provide a bit more insight into how you managed to resolve this situation with Bensons eventually?
I am currently in the exact same situation (only that it took 6 month for the mould to grow) and have reached out to Bensons explaining the situation.
Many thanks in advance!