Recover money owed by energy company

Neil1957

I moved house just over a month ago. I informed my old supplier Avro Energy. 
Once in the new property, I change the ex occupants supplier EDF to a new supplier Neon Reef (probably next to go bust)
I was in credit by about £100 with Avro and have all the bills and readings etc. As I will not be moved to the Ofgem appointed company, who pays the refund.?
Does anyone have or had a similar experience?

Best wishes
Neil

Aylesbury_Duck

Neil1957 said:

I moved house just over a month ago. I informed my old supplier Avro Energy. 
Once in the new property, I change the ex occupants supplier EDF to a new supplier Neon Reef (probably next to go bust)
I was in credit by about £100 with Avro and have all the bills and readings etc. As I will not be moved to the Ofgem appointed company, who pays the refund.?
Does anyone have or had a similar experience?

Best wishes
Neil

Sit tight for now.  You credit balance will be protected, so eventually either the administrators will sort it out, or your closed Avro account will be migrated to an Ofgem appointed supplier who will refund the money.  It may take a while, possibly months.  You'll be one of probably thousands in the same situation.  Avro had 580,000 customers, so plenty will be in the process of switching out or in at the time of them going bust.

born_again

https://www.bbc.co.uk/news/business-58662667

Jenni_D

Aylesbury_Duck said:

Neil1957 said:

I moved house just over a month ago. I informed my old supplier Avro Energy. 
Once in the new property, I change the ex occupants supplier EDF to a new supplier Neon Reef (probably next to go bust)
I was in credit by about £100 with Avro and have all the bills and readings etc. As I will not be moved to the Ofgem appointed company, who pays the refund.?
Does anyone have or had a similar experience?

Best wishes
Neil

Sit tight for now.  You credit balance will be protected, so eventually either the administrators will sort it out, or your closed Avro account will be migrated to an Ofgem appointed supplier who will refund the money.  It may take a while, possibly months.  You'll be one of probably thousands in the same situation.  Avro had 580,000 customers, so plenty will be in the process of switching out or in at the time of them going bust.

Is this still the case given the OP has already moved to a new supplier? I hope I'm wrong but I think the OP would be an unsecured creditor of Avro, and the credit balance not protected under the Ofgem switching rules.

eddddy

Neil1957 said:

I was in credit by about £100 with Avro and have all the bills and readings etc. As I will not be moved to the Ofgem appointed company, who pays the refund.?
Does anyone have or had a similar experience?

Similar thing happened to me in 2016 when GB Energy went bust.

I had already changed supplier away from GB Energy -  but hadn't had a final bill from GB Energy, and I had a credit balance of about £400 - then they went bust.

Ofgem appointed the Co-op to take over GB Energy's customers.  Eventually (after 3 or 4 months) the Co-op generated my final bill, and refunded the £400 back to my bank account.  I never became a customer of the Co-op.

Once the Co-op was appointed, they gave me a customer services contact number - and I phoned once or twice to check progress. They were able to see all my details on their system.


A slight quirk - it seems that all my GB Energy account data was made available to the Co-op, except my final meter readings. Instead of asking me to provide them again, the Co-op estimated the final readings. They were slightly in my favour, so I didn't follow-up.

I guess it might take longer this time, given the larger number of companies involved, etc.

Aylesbury_Duck

Jenni_D said:

Aylesbury_Duck said:

Neil1957 said:

I moved house just over a month ago. I informed my old supplier Avro Energy. 
Once in the new property, I change the ex occupants supplier EDF to a new supplier Neon Reef (probably next to go bust)
I was in credit by about £100 with Avro and have all the bills and readings etc. As I will not be moved to the Ofgem appointed company, who pays the refund.?
Does anyone have or had a similar experience?

Best wishes
Neil

Sit tight for now.  You credit balance will be protected, so eventually either the administrators will sort it out, or your closed Avro account will be migrated to an Ofgem appointed supplier who will refund the money.  It may take a while, possibly months.  You'll be one of probably thousands in the same situation.  Avro had 580,000 customers, so plenty will be in the process of switching out or in at the time of them going bust.

Is this still the case given the OP has already moved to a new supplier? I hope I'm wrong but I think the OP would be an unsecured creditor of Avro, and the credit balance not protected under the Ofgem switching rules.

I did wonder about that myself, but everything I read talks about credit balances being protected, and I've seen nothing about any circumstances where that might not apply.

Trouble is, like you, I do wonder who picks up the tab in this case?

eddddy

Jenni_D said:

Is this still the case given the OP has already moved to a new supplier? I hope I'm wrong but I think the OP would be an unsecured creditor of Avro, and the credit balance not protected under the Ofgem switching rules.

This question came up in my case when GB Energy went bust. 

The suggestion was that I wasn't protected under the Ofgem rules (because I had already moved to a new supplier), but Ofgem brokered a deal with the Co-op to refund customers like me, in order to maintain confidence in the smaller suppliers. i.e. To prevent consumers being scared aware from using the smaller companies.

So in that case it was the Co-op who picked up the tab.

But I guess the Co-op agreed to take the hit, because they got the 'valuable' GB Energy customer base as part of the deal.


The suggestion this time is that the other companies might not see the current customer bases as so valuable.