Cafe Nero subscription

Squint

I logged onto my Lloyds app this morning and it flagged a new section which was subscriptions.  I didn't think I had any but clicked on it anyway.  To my annoyance I had a cafe nero one.  I have never to my knowledge signed up for one and not have I used it.  I have blocked the subscription.

I did have a cafe nero app but have now deleted it.  I don't ever sign for these things and feel that had somehow happened by stealth.  If someone else said that to me I would have thought they must have agreed to it, but I really haven't ever seen any sign of this.  I have also paid for coffee every time I have been into Nero.

I have sent an email complaining to them but I won't be buying coffee from them again.  This is probably no bad thing as it will save me money.  I am still really annoyed that this has happened though. 

Has anyone else experienced this?

Aylesbury_Duck

Squint said:

I logged onto my Lloyds app this morning and it flagged a new section which was subscriptions.  I didn't think I had any but clicked on it anyway.  To my annoyance I had a cafe nero one.  I have never to my knowledge signed up for one and not have I used it.  I have blocked the subscription.

I did have a cafe nero app but have now deleted it.  I don't ever sign for these things and feel that had somehow happened by stealth.  If someone else said that to me I would have thought they must have agreed to it, but I really haven't ever seen any sign of this.  I have also paid for coffee every time I have been into Nero.

I have sent an email complaining to them but I won't be buying coffee from them again.  This is probably no bad thing as it will save me money.  I am still really annoyed that this has happened though. 

Has anyone else experienced this?

Presumably this was a direct debit coming from your account?  You should ask Lloyds to provide evidence of your direct debit mandate - the form that Caffe Nero must submit to Lloyds to start the direct debit process.  If there is no evidence of you agreeing to a direct debit, then Lloyds should refund you any direct debits made.

I suspect, however, that you did agree to it somewhere along the line, perhaps when using the Caffe Nero app.  It's probably worth downloading the app again and having a good look at the terms and conditions.

Edited to add: just taken a look at the website.  Was the subscription for the cafes themselves, or some sort of coffee club, where they send coffee beans, etc. to your house?

Squint

Thanks the direct debit advice is useful. I will call Lloyds now.  I agree I must have signed up somehow but I know I didn't do so knowingly.  It is just frustrating that I have managed to do this and not know how. 

I have searched my emails and can't see anything such as a thank you for subscribing email either. 

Squint

Spoken to the bank and it isn't a direct debit.  It is linked to the long card number on my debit card.  The bank has stopped my card being used there now, which is good as it prevents a bad spending habit on my part.

However, it seems to be a variable amount that has been taken and seems to be what I have actually bought from there, so now the call has ended I suspect that the payment may have been mis-classified as a subscription.

Aylesbury_Duck

Squint said:

Spoken to the bank and it isn't a direct debit.  It is linked to the long card number on my debit card.  The bank has stopped my card being used there now, which is good as it prevents a bad spending habit on my part.

However, it seems to be a variable amount that has been taken and seems to be what I have actually bought from there, so now the call has ended I suspect that the payment may have been mis-classified as a subscription.

It sounds like it's been working as it perhaps should: that you've been buying things and they've been coming up under 'subscription' because of your membership through the app.  You've perhaps even had a discount for doing so?

born_again

Squint said:

I logged onto my Lloyds app this morning and it flagged a new section which was subscriptions.  I didn't think I had any but clicked on it anyway.  To my annoyance I had a cafe nero one.  I have never to my knowledge signed up for one and not have I used it.  I have blocked the subscription.

I did have a cafe nero app but have now deleted it.  I don't ever sign for these things and feel that had somehow happened by stealth.  If someone else said that to me I would have thought they must have agreed to it, but I really haven't ever seen any sign of this.  I have also paid for coffee every time I have been into Nero.

I have sent an email complaining to them but I won't be buying coffee from them again.  This is probably no bad thing as it will save me money.  I am still really annoyed that this has happened though. 

Has anyone else experienced this?

https://caffenero.com/uk/the-app

>>> Link your debit or credit card for secure and speedy payment, enjoy watching your stamps build on your digital loyalty card, plus earn exclusive rewards along the way.<<<

Me thinks Lloyds got it wrong.

jon81uk

You can link a card in the Caffè Nero app to pay and collect loyalty stamps at the same time. This is probably a pre-authorisation so shows as a continuous payment authority and therefore Lloyds is being confusing by calling it a subscription.

if you had at some point entered your card number into the Nero app then it sounds like everything is fine.

TELLIT01

With Lloyds Bank there are regular 'offers' shown on digital banking which give money back on purchases over a period.  I suspect that's what this is.  On my account is shows the amount accumulated over time.