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DFS ORDER CANCELLATION
Hiya, I am just wondering if anyone has been successful in cancelling a DFS sofa order, and if so, how we go about it? We ordered over the telephone, paid in full with a debit card. It seems everything I have read online says that they struggle to get anywhere in the ways of a refund, irrespective of the distance selling…
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Delivered to the wrong address
I wasn't really sure where to ask this, but this board kind of seems like the best fit. Just wondering if anyone has had this scenario before... I live on a road and there is a grove next to us. We're forever getting parcels and takeaways for the same number house in the grove delivered to us. Takeaways are easy but like a…
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issue with PayPal
This discussion was created from comments split from: Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE).
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Charged twice for an order and refuses to refund
I paid an international seller about $40 for a gift for a friend. A couple of days later I checked my bank account and I noticed the money had gone out twice. I'm assuming it was a duplicate order. I have raised several tickets with the seller and all they say is they won't refund me as they have now sent both out. I paid…
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MCOL 2 Claims for Same Debt
Good Morning. I was wondering if you could help. This morning I have received an email from MCOL for a claim. The claim has been issued by the same company who already have a live MCOL claim against me for the same debt that was issued in January and has sat "dormant" since issuing my defence. Please can you let me know if…
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My guarantee is about to run out but they are only taking local orders
An independent computer shop repaired my laptop 6 months ago but it has faults. Because of covid their shop is closed and they are only doing call outs for locals for now (I'm not local). My guarantee will run out in a few days, I've emailed them about it, but not heard back as yet. If I don't hear back and the guarantee…
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Small claims advice
I am in the process of defending a small claim made against me. Its relatively low value, but i whole heartedly disagree with the claim made. So, I have responded to the online claim made, and agreed to mediation, which was requested by the other party. I also made a good will offer of half the amount owed. That offer has…
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Expensive laptop fire hazard query Amazon purchase.Return,refund options
Good evening, I wonder if you can help me with problem described below, On November 2018 i purchased Expensive Razer laptop from Amazon Warehouse UK. Last month i decided to clean inner cooling system and when i unscrewed bottom panel I saw that battery is massivly swollen.If I did not notice that it could have cased fire…
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Refund for theatre show delayed by COVID 19
Hi all,I was meant to have gone to the theatre on the 18th of April to watch Derren Brown which was rescheduled due to the crisis. I have emailed BHLive asking for a refund but they have come back saying they are waiting on advice from the promoter. My question is; am I entitled to a refund in the instance of rescheduling?…
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Faulty Goods, Software
Recently purchased from a major high street vendor a license for me to download MS Office for my new PC. Which I received by post. Tried to register it with Microsoft I found that the vendor has not registered the purchase in order to activate it. Twice I phoned their call centre and each time after over an hour got to be…
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Am I entitled to a refund?
Advice please. In October 2018 I brought a dress, tiara and veil to wear at my wedding this year. They priced to £1000. When I tried them on I told the shop my wedding was 18 months away and they insisted all items would be fine to buy so early in advance.Anyway my wedding got postponed so I decided to get all my wedding…
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Cineworld Voucher
Cineworld have told me that, because my Gift Voucher was bought "Over the counter" as opposed to online, I cannot have a refund only an extension of the date. Except that they, nor anyone else, can say when that date might be. So they can just hold on to the value of the voucher, even though they can't let me use it…
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ModiBodi wont Refund. What are my rights?
Hello I bought a bundle of period pants via Modibodi's website using my credit card. They have arrived and I'm really not satisfied with the quality compared to the Thinx brand I already own, I will not wear them, they are made from cheap synthetic material and are bulky. I have not worn them because I didn't want to be…
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Wedding cancellation - arguing contract
My partner and I were due to be married in August though in the current circumstance it is not likely to go ahead as planned. We should have been due 50% of agreed cost to our venue (as agreed in our contract) back at the start of March but were never invoiced for it and found out via a third party fb group that the…
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Cancelled hotel... No chargeback, no section 75, no refund?
I paid for a hotel booking via loveholidays, who have recently appeared in the news because of refusals to pay refunds due to cancellations they wrote to me saying my booking was cancelled, I said I wanted a refund, they refused. They said they were not issuing any refunds, only a voucher, which if I hadn’t used by Summer…
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Online seller ignored my cancellation emails and calls
A personalized item was ordered for my birthday nearly a month ago to arrive on time for the day. I did my research into the company and found out that they had orders backed up in excess of a month and still hadn't shipped them out. Their website said still with the pandemic going on they promise delivery within 7 days.…
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Sale item further reduced. Are you only entitled to further reduced price as a refund if return?
The further reduction was carried out in space of 1 week. Any clarification would be appreciated as been told I can only be refunded half of what I originally paid the week before.
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Refunds
I purchased products from Holland and Barrett On 16/3. I was then told they were out of stock but they’d be coming. After a few weeks they said they were discontinued and they wouldn’t be sending them. I’ve emailed multiple times and tried to contact by phone but it just rings and rings. I’ve had no refund for these items.…
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Scam - Vehicle Information
Beware, you think you are on DVLA but this scam takes an initial 50p from your account, then £5.95 every month. I've been in touch with my bank but very difficult to get through to banks at this time. I've been googling and there are many, many posts about this scam. Angry with myself for falling for it, but easy to do…
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Company totally ignoring the 2015 Consumer Rights Act
I had the misfortune to purchase an item from a company in Stockport recently which failed immediately. After several requests they agreed to accept it back BUT I had to use the cheapest courier from a website they suggested. Needless to say I was not sending this uninsured. The item was inspected by them and a report…
