Consumer rights

Discussion List

• Getting a refund for pre-booked cinema tickets

  I bought 3 tickets (£52.50) excluding booking fee, to see Michael Ball and Alfie Boe at the Empire Cinema screening in Swindon on 29 March 2020. I also bought two tickets (£35.00) excluding booking fee, for the VE Day 75 live performance being screened from the Royal Aolbert Hall on Friday 8 May 2020. The cinema in Swindon…

• Faulty phone what are my rights?

  Hi my daughters Google phone has gone wrong she has had it about 8 months, Google have offered he a refurbished replacement as it is still under guarantee, is this right or should she expect a new phone, I am worried as hers has gone wrong after 8 months that a refurbished one will develop the same fault?

• Legally entitled to refund or exchange?

  I had purchased an electrical item from Argos which is still within its three year extended warranty. Unable to visit my local store atm I was told to order a replacement online and sort out a refund when they reopen. I now find the item is not as good as its predecessor model but only now I have opened and used it. As far…

• Right to refund?

  I purchased an electronic doorbell on ebay.co.uk on 18.3.20. It was sold as: New other (see details) “Packaging opened but not used. Still in brand new condition. I bought it to replace another of the exact same doorbell, as the original stopped working. Item was sent to my mum’s address as it’s for her. The lockdown…

• EBuyer - Damaged Returned Item

  I bought a new PC from EBuyer in December 2019. Everything was fine with it until March/April 2020 where the graphics card started over heating. So I started my RMA on the 9th of April. I packed the whole PC at their request, using the courier they provided, ensuring to place foam on the top bottom and sides of the PC and…

• The book people

  I ordered back in March and paid partly on my credit card, and the remainder was a paypal credit. I still haven’t received any communication from them saying that it’s been dispatched. I had an email saying they are now taking 7-8 weeks to deliver, due to the current situation. I have now emailed them twice asking where my…

• Faulty goods

  So I brought a phone online, I brought it in February, we’re now in May! I didn’t realise until last week that the back camera doesn’t work (well it works but it moves from side to side when recording) also the speaker doesn’t work, because when I make a phone call people can hardly hear me. I’ve contact the website and…