The book people

Ros09

I ordered back in March and paid partly on my credit card, and the remainder was a paypal credit. I still haven’t received any communication from them saying that it’s been dispatched. I had an email saying they are now taking 7-8 weeks to deliver, due to the current situation. I have now emailed them twice asking where my order is, and had no response. Getting really frustrated. Can I get a refund?

452

https://www.bbc.co.uk/news/business-50825483

gettingtheresometime

452 said:

https://www.bbc.co.uk/news/business-50825483

In fairness to the company I ordered 2 books from them after December and whilst they did take a while to deliver I was more than happy to wait due to the savings I was making.
OP - have you tried ringing them on 0345 602 3030?

Ros09

Yes, and they were no help, just said it could be due to having to be manually packed! 

sheramber

More than 150 jobs have been lost at online book retailer The Book People after it went into administration in December.

Administrators PricewaterhouseCoopers (PwC) were appointed on 16 December, but a new buyer has not been found and 155 people have been made redundant.

The company will continue to trade online and PwC said it intends to fulfil and deliver all orders.

https://www.thebookpeople.co.uk/

Sorry, we are no longer taking orders

Our priority is to fulfil all existing orders whilst ensuring the health and wellbeing of our colleagues and customers alike. Please be assured that our warehouse team is working hard to ship all existing orders as quickly and safely as possible. Orders may take up to 7 weeks to be delivered.

Unfortunately you can no longer log into your account, but please do not worry. This does not mean your order is not being processed. You will receive a tracking email as soon as your order has been dispatched. You are still able to contact Customer Services by email at contact_centre@thebookpeople.co.uk or call 0345 602 3030 (Monday – Friday, 9am – 5pm) for any questions you may have.

Thank you for your continued patience and understanding. The Book People