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Unexpected Charges
Wondering what my rights are given the scenario below: Booked a hen weekend, had to change dates due to unforeseen circumstances, company we're understanding and confirmed (in writing) that new dates were available, accommodation was same standard and there were no additional costs. This was then relayed to all the Hen…
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Have I waived my statutory rights - Warranty ?
Hi All, I've bought a fridge a few months ago that I now think is faulty - ie doesnt cool to the specification - specifies 2 degrees and the lowest it will achieve is 6 degrees - hence not really fit for purpose. The company I bought from have informed me of these warranty terms below - that obviously werent read at the…
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Washing machine broken glass!
Hi I hope someone can help Yesterday my washing machine while on one of its last spins started making a terrible noise (crack) and I walked in to notice a large crack appearing on the glass part of the door. I quickly stopped the washer to avoid it getting any worse. On inspecting it afterwards I noticed the crack was…
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Harvester ‘Unlimited’ Breakfast
Hi all, just wanted to get your opinion on something that has annoyed me recently and my attempts to complain directly to Harvester have been fobbed off. Now I know it’s not fine dining but I quite enjoyed the breakfast deal at Harvester, it was £8.99 to go all in and have an unlimited breakfast that you build yourself…
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Return administration charge for online purchase
Dear community I recently bought a speaker online for £90. When it arrived I did not think the quality was very good so I filled a return form in to be sent an email saying I would be charged £15 administration fee, which is stated in their terms and conditions. My understanding of online purchase consumer rights is that…
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Wont accept return!
Ok another fun issue! Ordered from online company 13th March, given no updates and item delivered 29th March. Item wasn't fit for use, so sent it back the same day, informing the company that I was doing so. Lady wasn't for return and item got lost in PO until I contacted them and got them to attempt redelivery, she again…
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Charging cable caught on fire
Hi everyone I'm looking for advice as to how to proceed with this problem. Any advice is appreciated and if you have any questions in order to help then please ask away. On 09/01/2019 I purchased a GAME branded Xbox One twin charging block from one of their stores using my debit card. It was £7.99 which seemed like a…
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DFS sofa problem
Hello we ordered 2 sets of the same type of sofa from DFS back in January all with electric recliner and in different colors (same range). They were delivered a few weeks ago. One set was assembled incorrectly and corrected by the service (post sales) manager. The 2nd sofa set is uncomfortable to use for long periods as…
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Ryanair damaged car seat
My partner recently went abroad to a European country and took two brand new child car seats. She covered them with bubble wrap. After the outward flight she realised one of the seats had been damaged, which was a tear of approximately 1 inch. I reckon after a short time this will just get bigger and bigger. She sent…
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Excessive cancellation charge for wedding band
We were due to be getting married later this year but had to postpone our plans because of some family circumstances. We had booked a band costing £1500 and paid a £150 deposit. The contract we signed with the bands promoter states that cancellations within 14 days of the event would incur the whole cost and anything…
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Advise on refund delay
Hi, I go to film and comic conventions, you pay to meet famous people etc. At these events you can purchase photo ops with said famous person. You can also do this online, in advance of the event as some of the more popular guests sell out. I did this, I paid with debit card for a guests photo op, it was £89.50 in total on…
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Apple not offering mail in repair
My iPhone has an issue with a swelling battery (its still in warranty), and they won't let me send it in for repair. They are saying I have to bring it to a store, which isn't practical, as I live 3 hours away from my nearest store and don't drive. What are my right in terms of Mail In repairs, are they obliged to let me…
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Is this mis-selling?
Hi, Just wanted to ask your opinion on my mums recent opticians visit. My mum went for an eye test at a UK wide high street optician primarily to test her eye pressure as requested by the GP. She was prescribed 2 sets of glasses (surprise surprise) and as she came out of the opticians test room the shop assistant was…
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Short Term Rejection - Car - PCP Finance
Hi all, Just seeking some input/thoughts or pointers if anyone else been in this situation. Am out of my depth from a legal point, but have read various threads to try and get my head round this. Wife saw a 4yr old car with 22k miles on a non-franchise dealer website. Seemed reputable based on the vehicles they sell (high…
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Glass table shattered out of warrenty
Hi I purchased a glass patio table and chairs from JD Williams on 21st April 2018. I can home yesterday (23rd April 2019) to find it had spontaneously shattered and now my patio is covered in glass. This happened 2 days out of the year warranty. JD Williams have offered to come and collect it (bring a broom guys!) and…
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PayPal claim rejected - what next?
Ok, long story short: I bought a phone direct from Sony, using PayPal credit, on 16/02/19 On 11/03/19 the backlight failed so the screen was blank making the phone unuseable, obviously. On 12/03 I phoned Sony and was asked to perform a number of prodedures that I couldn't, because the screen was blank. I eventually did a…
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John Lewis Washing Machine in guarantee
Hi all, our broken John Lewis washing machine is 22 month old so well within the 3 year guarantee. They have now sent 2 engineers to fix without them even touching it and now have offered us a replacement machine. Problem is we have been without a machine for 26 days!!! We were promised the new machine yesterday and it…
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Lawn on new build house
Hi hopefully I am posting this in the right place. My son completes on a new build house on Friday and is not satisfied with the work completed on the lawn. He would like to withold some money until the work is rectified. Would anyone know where he would stand in this matter. Thank you.
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Refund for faulty item, but only half of the set?
Hi all, I’m hoping someone might have some advice on this. I purchased a bikini back in February from ASOS for a holiday. Within an hour of wearing this the stitching had come undone on the top. I messaged Asos to complain and asked how I could go about returning or whether they would be willing to refund me part of the…
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Curry's pc.world
Sorry this is long So I had a washer that wasn't working had it fixed a total of four times after numerous fixes they finally agreed on a new machine then that's where my problem starts On the day of delivery I made room for them to come through our back door as we don't use it it houses our freezer and an extension lead…
