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Free 10 years parts guarantee isn't !
I have just purchased a Hotpoint Ultima HUE61GS cooker from AppliancesDirect.co.uk. When making the choice one of the factors that influenced us was that their was a 1 year Parts and labour warranty and a 10 year parts warranty. Having taken delivery and rang the helpline to activate the warranty, I am told that the free…
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Prindo.co.uk
Hi all some help appreciated please! I used Prindo.co.uk an online printer/ink shop based in Germany in February 2019 and ordered black and coloured ink for my printer. The black cartridge was defective. I contacted them and initially there was a bit of back and forth and then they asked for my serial number of my printer…
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Housing Assoc Repair taken 6 months and still not working
Hello, I am hoping you can help? I pay my housing associate over £70 a month, which takes care of the car park. I reported in November 2018, that the only 2 lights in the car park are not working. I have been ringing and writing every 2 weeks or so since then and they are still not fixed. There are some tricky things, like…
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Faulty 'not fit for purpose' item query
Hi I purchased a handful of items 2yrs ago for my small business and the items have been in original sealed packaging until sold (they are not fast moving products). However 2 of the last items have both failed when used and upon further investigation, the product is actually faulty, with the valve not actually having a…
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AirBNB full refund not a full refund
I booked an Air BNB and then found somewhere better. I booked it knowing I would get a full refund from the first place, and then went on to cancel the first booking. This all happened in the space of about an hour. But the refund was minus £32. Turns out, after much digging into T&Cs, although I cancelled within 48hrs…
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Currys PC Word
Sorry this is so long, I have tried to make it as short as possible I purchased a PC on 10th November 2018, it developed a fault on 25th March 2019, contacted tech team, went through diagnostics then told to download on a different PC to usb and install the OS (Windows 10) if this didn't work take it into the store to be…
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Credit card refund for purchase not fit for purpos
Hello, I have just joined because I have a terrible problem, causing a lot of distress. On March 1st just gone, I bought an electric bicycle from a reputable chain of bike shops in London. I paid by credit card. For 3 weeks after buying the bike I didn't ride it due to there being very strong wind, and, being a 58 year old…
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Plants bought with serious pest....
In Feb 2019 just, I had 20 x 10ft laurel hedging plants in pots delivered. Did due diligence and bought from reputable nursery that supplies large contractors. This weekend many plants were wilting and on investigation discovered many vine weevil larvae amongst roots. Life cycle of bug means they have been feeding off…
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Cooker disappointment
I bought a new gas cooker from AO. Cost £400 so not top of the range but not cheap either. Had it a week now and so disappointed. Despite it saying the cavity of the oven holds 65 litres and above the actual racks will only hold the smallest of roasting pans as they have a barrier at the back which is a good 9 or 10 inches…
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2 Yr old Samsung swollen battery
I bought a Samsung mobile from John Lewis just over 2 years ago. The battery became very unreliable so I got a new phone. I always find 2yrs seems to be the threshold for needing a new one. However, I have just noticed that the battery has swollen in the old phone. I always keep the old one as a back up and still use them…
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Builder keeps delaying snagging work on our garden
We have had major renovations carried out on our front and back gardens that have cost a significant sum of money. The builder applied a sealant to the slabs and as it dried we ended up with what I can only describe as a receding waves effect. We asked the builder to rectify this and also to sort the jointing that was…
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Failed paint-major problem
Hi everybody, Last winter, with the help of a friend, we totally rebuilt my wife's motorbike. I paid £1,700 for everything to be powder coated by a business I have used before. The bike was rebuilt over a couple of weeks and was MOT'd last spring. It did about 200 miles and was then put away for the winter. This past week,…
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Unfair charge to return lost dog
Hello, any advice appreciated. My crazy dog recently escaped the garden. She was found by a member of the public who called the dog warden. They collected the dog and took her to the local charity run dogs home. I had to pay £100 for the services of the council dog western. None of this money went to the home.can they…
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Santander marketing preferences: GDPR concern
As a long time Santander current account holder, I recently took advantage of their latest eISA offering. However, during the online application process I was greeted with a Declaration form, including marketing preferences checkboxes: My observation is that, by inverting the logic as has been done here (...WOULD NOT...),…
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Sale everything reduced but something isn't.
Hi, I have been waiting to buy a sofa from SCS since just after Xmas. Loads reduced in boxing day sales but not the one I wanted. The shop said wait as always having different sales etc. Since then they hav had 2 with a 3rd starting tomorrow that says everything reduced but the sofa I want is still the same price as at…
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Who is liable for transactions in onboard shops on cruise ships?
In 2007 I bought a Seiko watch in an onboard shop on the Royal Caribbean's Navigator of the seas. It was marketed and sold to me as a ceramic watch. I recently took it to a jeweller for a new battery and he advised that it needed a repair and told of the cost to sent it to Seiko. I mentioned that it would be worth the cost…
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Faulty Item return - partial refund help
Hi, i purchased a skirt off boohoo, when it came it had loose thread on the hem and a dirty ,mark on it I couldn’t wipe off. So i went to the online return bit, clicked to return and sent it back. I then received only a partial refund. This is because I didn’t send i picture to them (apparently in the terms and conditions)…
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Safestyle UK Double Glazing increased price after I'd signed contract
My wife wanted double glazing put on front bay windows and porch for a property she owns a rents out to a young family. Safestyle sent a 'surveyor' to the property. Spent a good hour measuring and totting up. With an online pad gave a quote, which was approx £3000. I was happy with this, I signed it online and then was…
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Couriers and failed deliveries
Not sure if this is in the right place so apologies if it's not. It seems that everywhere I look there a poor reviews of couriers either failing to deliver items or telling you it will be delivered sometime between 7am and 7pm or similar. I write this as I've once again taken a day off work to wait for a delivery that…
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Damaged caused by mattress delivery/removal
Grateful for any advice on this, I'm finding it incredibly frustrating ! During delivery of a (Nectar Sleep) mattress, the delivery guys caused a lot of damage to the walls & ceiling of the stairs & landing. I immediately contacted Nectar, who after a few emails back & forth, took 4 days to finally let me know that I…
