Safestyle UK Double Glazing increased price after I'd signed contract

Foy453

My wife wanted double glazing put on front bay windows and porch for a property she owns a rents out to a young family. Safestyle sent a 'surveyor' to the property. Spent a good hour measuring and totting up. With an online pad gave a quote, which was approx £3000.

I was happy with this, I signed it online and then was called by their finance company / underwriters and all went through fine. A few days later I was then sent a formal contract which I also signed and returned to their head office.

I contacted them a couple of weeks later to see when works would be starting. Couldn't get through. About a fortnight after that they contacted me by phone to say the surveyor had made lots of mistakes (including not adding the main bay window!) and it was going to be substantially more for the works. They also asked if they could come out again to re-survey. I don't trust them now. Why will this surveyor get it right when the other didn't - but got a signed contract out of me?...

Once the contract has been signed and been over a month, surely they're under obligation to carry out the works for original quote?? They have said they will just terminate the contract as amount original quoted is way to low - may give discount but we're looking at just a couple of hundred quid.

Isn't the contract worth anything? Where do I stand as left totally in the lerch and think they have just taken me for a ride.

DoaM

Contract terms (and indeed legislation) allow for contracts to be terminated where a clear and obvious error has been made, and for the consumer to be put back in the position as if the contract had never been entered. Whether this situation falls under that exclusion I can't say.

shaun_from_Africa

As the purchase of the windows was for a property that your wife rents out, it will class as a business to business transaction and consumer rights legislation won't apply so you will have to rely on whatever terms are stated in your sales contract.

DoaM

shaun_from_Africa wrote: »

As the purchase of the windows was for a property that your wife rents out, it will class as a business to business transaction and consumer rights legislation won't apply so you will have to rely on whatever terms are stated in your sales contract.

Good point, although I doubt Safestyle even considered it.

shaun_from_Africa

DoaM wrote: »

Good point, although I doubt Safestyle even considered it.

I agree totally. I only mentioned it so that the OP is aware of their lack of consumer rights should they be considering any form of legal action to try to get the contract enforced.

garth549

FYI national double glazing firms are very expensive... You might well find a local firm can do the work for cheaper than Safestyle's supposed 'too low' £3000

A local firm near us has just replaced everything on our house (8 new windows, new composite front door and new french doors) for £4300