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Secondhand car with flywheel issue
So I did a stupid thing last week and purchased a 10 year old secondhand car, sight unseen, from a dealer in the midlands for £3650. I live almost in Cornwall. Car looked great in the ad and was advertised with a full main dealer service history and just over 100,000 miles on the clock. I called up and asked a few…
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Online order from Debenhams
Placed a £1k order on 3/4/19 for garden furniture [via Visa]. Delivery "by the 17th April". Rang Debenhams today. Told courier will be contacting me with del date. Also told courier hasn't taken delivery of items yet. Also told me the " by 17th April" is 'an estimate' ! They are ringing back later but the proverbial alarm…
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CV writing service, dreadful draft!
I have posted this elsewhere but it has been suggested I put it here. I am currently seeking a new contract and one of the agencies online had a link for a CV review service. I sent my CV off and got back what was a comprehensive review, it looked professional so I thought I would spend the money and have my CV…
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where do we stand?
Hi all, we bought a cooker in October and had it fitted now fast forward 6 months and said cooker has been faulty the ignition doesnt work properly and the flame keeps going out inside the oven, the first occasion it was fixed the repairman said it hadn't been put together properly and fixed it. The same problem happened…
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Taxi overcharged
Would anyone know what I can do.... Taxi website quotes £8 for a 4am trip from travel lodge in Luton to Luton Airport. 12 minutes. Driver charged £20. No alternative had to pay. On phoning the taxi office I was greeted with a rude and unhelpful customer service. I asked why his website was offering it at £8 and he said the…
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Wedding venue deposit after calling it off
I’ll give the short version, for now, while I wait for feedback but of course I can provide specific dates and costs etc. So I was due to get married in August 2018. We called off the wedding in June 2017 after having already paid the deposit for the venue. The deposit was roughly £4500 and the total venue cost with…
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Right to refund for faulty goods
Apologies if this is covered elsewhere but couldn’t find a close enough match on searching. Bit of a standoff between myself and a shop at the minute and would be interested in others’ take on it. Last year I bought my wife a ring from a well-known jewellery store, costing £165 (on sale from c. £220). Within a couple of…
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Ebuyer and Yodel!!
Hi after some advice, Having issues returning an item to Ebuyer for RMA, they have arrange collection twice via Yodel each time my item has been marked as collected about 10 minutes prior to the cut off time without it being collected! Far as Ebuyer thought it was on their way back to them Anyone got any advice on how I…
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I need help with finding regulation or reporting to trading standards
Dear All, I need help as im in a dispute with someone who i hired to fit an electrical shower. Me and my family live in a housing association house who were East Homes but now are L&Q. In 2016 i started looking for a trader to help fit this shower for me, through word of mouth i came across someone who was hired by a…
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John Lewis iPhone Added Care
Hello, long time user of the site, but first time posting here. I purchased an iPhone 8 plus back in October 2017 along with a 24 month added care policy, which would cover the phone in the event of accidental damage, this would cover repairs or a replacement if repair was not possible. The policy as advertised in store by…
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Advice please
In January I joined a gym, in February I told them i was going to have an operation and wouldn't be able to use the gym for at least a month so they deferred my membership for a month, at the start of April i went in and told them I could not continue membership as I wasn't well enough & they told me to call DFC a direct…
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Does Online Retailer Have to Collect Faulty Furniture
Hi everyone I recently bought a TV cabinet online from Wayfair. When we tried to assemble it we found it was faulty (the pieces were the wrong size and wouldn't fit together). We phoned them and (after some persuasion) got them to send us a replacement free of charge, which has arrived. However, we also asked if they would…
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Who is responsible, retailer or fitter?
The plumber who undertook our cloakroom refurb. asked us to pay the retailer direct for the basin, toilet and glass fronted cabinet. This we did and it is the retailer’s name that appears on the statement, not the fitter’s. The cabinet has developed a fault, and the retailer tried to wriggle out of responsibility by first…
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Amazon Issue
Hi all, Just after an opinion of my rights regarding fraudulent activity on my amazon account. Somehow someone managed to place an order for digital xbox credit on my account along with some small items, i picked this up instantly, changed my log in password for both amazon and gmail and alerted amazon, a few hours later i…
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I brought a car yesterday from a trade company and within 15 mins engine failure light come on
I bought car yesterday and within 15 minutes I had to stop as the engine failure warning light came on I called up the place that I bought it from and the gentleman came straight out and gave me one of his other cars to use to get home with and he was going to take the car I was buying to the Renault garage and get it…
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CV writing service dispute
Hi, Not sure if this is the best place to post but here goes. I am currently seeking a new contract and one of the agencies online had a link for a CV review service. I sent my CV off and got back what was a comprehensive review, it looked professional so I thought I would spend the money and have my CV professionally…
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Items purchased from store are possible fakes? Where do we stand?
Hi all My sons girlfriend bought him a pair of trainers for his birthday from a well known store. I hate to say it but these trainers cost a very lot of money. I certainly wouldn't have paid it but that's their choice. Anyway, the girlfriend handed him the trainers but they were too big. Therefore, in line with procedure…
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New mattress sink, Help, advice wanted
Not sure if i have posted in the correct location. Back in December I bought a new single mattress from Bensons for Beds it was delivered on the 5th December 2018 and cost £600. they put me on some special bed for pressure points and advised me that this is the type of mattress softness i needed, mattresses were rated 1 to…
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RAC Cover sold with car
Morning Just wondered how others would deal with this: Bought a car May 2018 with RAC warranty & breakdown. Broke down so called RAC. They had no record of our cover ever being set up by the garage (who had to deal with paperwork side) Luckily i have the warranty booklet with signed paperwork with garage stamp etc so RAC…
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B&Q returns policy - faulty item
Hi all, I bought a duvet cover set from B&Q a couple of weeks ago. Popped it straight in the wash and when putting in on the bed for the first time noticed a large split along one of the seams - clearly a manufacturing defect where the 2 pieces of material weren't aligned properly resulting in the stitching not holding the…
