CV writing service, dreadful draft!

jsdhs

I have posted this elsewhere but it has been suggested I put it here.

I am currently seeking a new contract and one of the agencies online had a link for a CV review service. I sent my CV off and got back what was a comprehensive review, it looked professional so I thought I would spend the money and have my CV professionally written. I also paid extra for a Linkedin page review that would be done at the end.I was told that a writer would be chosen who best matched my work.
The first draft ( I get 2 reviews in a tight timescale) took my 6 page highly experienced senior management CV and reduced it to 2 pages of incomprehensible garbage, sentences had been merged to create nonsense, serious experience and professional qualifications had been missed and the university attended was listed with its location and next to it they asked for the location suggesting they do not recognise some UK cities. The draft was clearly not written by someone who had an inkling of the position, role, level, industry etc Key information requested by the company was not included or wrongly quoted to my detriment.
The service included a cover letter which again was clearly not written by anyone with any basic understanding of the positions I would be applying for.
I immediately wrote to the company expressing my extreme disappointment and pointing out that to correct what was written I would effectively have to re-write my CV myself and send it back. I would have effectively ended up coaching the writer and basically teaching them to write CVs.
I thought some more and wrote again requesting a full refund, I did this within the 14 day cooling off period that applies to goods and services. My thinking behind this is that seeing what they have written so far I have no confidence in them ever producing a document that would be close to what I expect as a professional service. I have since had an offer of a small percentage which I am not mindful to accept.
I paid via Paypal using a credit card, I have taken it up with the credit card who asked for very little information and have closed the enquiry very quickly with the charge remaining on the account. I am waiting for their letter as to what their position is.

I would appreciate any feedback from the forums. Particularly as to whether this comes under paypal or my credit card and if the 14 days cooling off period would still apply being as they delivered a draft.

Thanks in advance