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Challenging Child Maintenence Service for 20% collection fees
Hi everyone, I have recently challenged the Child Maintenance Service against arrears that I disagreed with as I have been paying my daughters mother directly for years. I received a phone call out of the blue from the CMS one evening claiming I owed £6k in arrears and they wanted me to commit to paying £500 per month…
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Missold tenancy on parking rights
Hi everyone, Looking for a bit of advice on a new tenancy I signed last week. When I accepted the terms it was on the condition that a parking space was included. I was made aware that this would be on a permit basis outside of the development as the property didn't come with allocated parking and I negotiates a reduction…
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Raw meat complaint
Can anyone advise who to report this to please? Bought Hunters chicken from Food Warehouse(Iceland), followed cooking instructions to cook from frozen. Seemed odd that the time was 30 mins + 10 for sauce. Took it out, absolutely raw. Been asked if oven was hot. It wouldn't have mattered if the oven had been on all night. I…
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Do discount codes affect customs?
I recently bought some items online, and I'm most likely going to have to pay customs charges for them. Normally they would cost over £100, but i used some discount codes and got them for cheaper. Would the customs charges be based on the price of the purchase before or after the discount was applied? If i have to pay…
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Housing association house heating wont turn off!
So this morning I woke up to a boiling house!! I went downstairs and turned the heating off but an hour later I realised the radiators were still boiling hot, i turned the boiler off and the radiators are still boiling! Out of hours repairs say it's not an emergency and cant attend till Tuesday at the earliest and advised…
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Cosatto pram issues
Evening all, First time post from a frustrated man! Me and my good lady paid nearly £800 for a complete Cosatto travel system from Mothercare, with our first child together looming. Our son is now 18 months old, and we have had some issues with our pram, and with Cosatto. Firstly, the handle on the pram broke whilst being…
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4 month carpet worn
Hi, I purchased carpets throughout my house from SCS and had most of them fitted on 11th December. The last one was fitted a couple of weeks ago on my landing, the delay was due to some issues with my stairs. I had noticed the carpets that had been fitted in December had stated to show wear within a few weeks, and I asked…
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Company Not Acknowledging Returned Item
Good evening all. I apologise for the floundering nature of this post, but I am at my wits end and am not sure what I should be doing. Basically I made an order online for numerous items from a company called Soletrader, within which were two hats. I returned both of these but was only refunded for one. I phoned the…
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Shop broke my husbands watch - refusing to pay for repair!
My husband took his watch into the high street jewellers I bought it from to get a new strap fitted. He has done this before when the strap broke previously about 4 years ago. He had it serviced at that time. After taking it in, he paid for the strap repair and another member of staff was 'checking the watch over.' He was…
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Advice - Cancelling A Late Delivery Order
Hello. Hoping you can help me with this. I have ordered a car from a dealer - not online. I paid a large deposit. The salesman gave me a verbal delivery date of three weeks. On the agreement form they quote the 1979 Trading Act (out of date). It says that deposits are not refundable. What I would like to know is am…
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eBuyer Refusing to Refund for Lost Parcel Advice
Hi guys, I've seen that a large number of people have had trouble with eBuyer giving refunds for parcels lost by the courier. After a 2-week-long argument with them for my parcel being lost by Yodel (top tip: If you have the choice to, DO NOT use Yodel), I finally got them to crack and give me my money back. So I thought…
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Do i stand anywhere?!
Hello all I'm new to this forum and have a very contentious question with regard to Consumers Rights. I have not as yet got in contact with Trading Standard but just thought someone out there on this forum may have a little background knowledge or experience with regard to what im about to ask. I am in the situation 7…
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Time off work for collection of a not fit for purpose shed
Afternoon all, I'm hoping you can advise me on this issue. I ordered a shed online from B&Q. It was delivered by B&Q's supplier Forest Gardens. The shed is faulty as agreed by B&Q. (Longer story involves quoting the Consumer Rights Act and my right to a refund, but we got there in the end). B&Q have emailed me to say that…
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Problem with a Zara online order
Good morning, My daughter is having a problem with an order from Zara and I was wondering if anyone can offer any advice as to what she should do next. On Monday she ordered 7 t`shirts totaling £90.93 (this is the first time she has ordered from Zara). On Tuesday she received an email to say parcel was at our local post…
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Advice needed re Small Claim charges and procedure
Thank you in advance to anyone who can help me with this - I am under quite a lot of stress with this issue A former flatmate sent me a notice of further action letter for a debt of £485, stemming from some disputed utility bills during a joint tenancy last year. I have agreed to the amount, and have advised that due to my…
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Vax
I have a carpet cleaner, which is a replacing due to my other breaking down it is 7 months old and water keeps pouring down the back of the machine I have contacted vax and they have told me I need to find an authorised repairer to do a report on the machine before they will replace it. I have sent a video of the machine…
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Eu consumer rights - wedding flowers
Hi guys Last year we decided to get married in Croatia and went along with the kids on holiday to meet wedding planners and see venues. We decided on a wedding planner because my partner works full time and also I work full time whilst doing a masters which requires 2 days placement alongside work and uni. The wedding…
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Hotel Scam
Hi all Looking for some advice My partner and friends booked a hotel for Cheltenham Races, a guesthouse they stayed at the year previously 2 days before the hotel got in contact to cancel as the owner was gravely ill, the boys booked elsewhere assured they would be refunded the £980 paid upfront However it’s been weeks…
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Advice Req: company stored bank details & debit money without permission
I bought a product from Appliance online in November 2018. Bought onlnine and paid for it by card. I needed to replace a part so I sent an email and enquired whether they do replacement parts. I received an email telling me they did the part, advising me of the cost and that I should phone to place the order. I did not…
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Lounge suite refurbishment gone wrong
We recently engaged a reputable company to reupholster our three piece suite, replacing cushions and recovering. They took it away for three weeks then returned it this week. They have used the wrong material to cover it (the firm admits this mistake) and the standard of workmanship is shoddy. The cushions are different…
