Does Online Retailer Have to Collect Faulty Furniture

jackw0119

Hi everyone

I recently bought a TV cabinet online from Wayfair. When we tried to assemble it we found it was faulty (the pieces were the wrong size and wouldn't fit together). We phoned them and (after some persuasion) got them to send us a replacement free of charge, which has arrived. However, we also asked if they would collect the faulty one and they said they wouldn't. I've just sent another email explaining that we don't have a car and there is not anywhere to dispose of furniture nearby and again asked that they either arrange for it to be collected or reimburse the cost of disposing of it.

If they say no again, do I have any rights here? It seems unfair that Wayfair can just send us a faulty piece of furniture and then just leave it with us. It'll cost us money to dispose of when it is their fault for sending us something faulty to begin with. I know that most online delivery companies won't even give you a replacement unless they can also pick up your failty item. Can anyone help?

Thanks

neilmcl

Surely it's not that big when dissembled? Just put it out with your bins.

jackw0119

That's not the point, especially given the time it took to out up, the time it'll take to put up the new one and the time it'd take to disassemble it. Assembled it's big enough that the bin men won't take it.

bertiewhite

Have a good bonfire

LilElvis

jackw0119 wrote: »

That's not the point, especially given the time it took to out up, the time it'll take to put up the new one and the time it'd take to disassemble it. Assembled it's big enough that the bin men won't take it.

Don't bother disassembling it then. Take it outside and jump up and down on it until the pieces are small enough to dispose of - it'll be a fun way of getting rid of your pent up frustration too.

pinkshoes

Post it on your local free cycle Facebook group for collection only.

KeithP

Just stand it out in the street. It will disappear in no time.

hollydays

Put it into your bin " one piece at a time"

Aylesbury_Duck

You appear to have a choice if they won't collect it. Begrudgingly take it apart and dispose of it gradually or stick to your guns, keep hassling them and keep the cabinet assembled and stored under your feet whilst you dispute it with them.

Which is the path of least resistance?

neilmcl

jackw0119 wrote: »

That's not the point, especially given the time it took to out up, the time it'll take to put up the new one and the time it'd take to disassemble it. Assembled it's big enough that the bin men won't take it.

Your whole argument is that it's faulty and couldn't be assembled anyway.

agrinnall

Have they actually said that they don't want it back? Because if they do want it you'll have to work out with them how to return it. But if they don't want it then as suggested leave it out and see what happens, maybe put a note on it to say that it's free.