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Company didn't supply high value advertised goods - what next
Hi all, I ordered an item from a website on the 6th December. The cost was £1200, which seemed to me to be a good deal – as advertised!it included a film scanner as well as a software package which was the thing I was looking for anyway. The next day, 7th December, the retailer emailed to say that the item wasn't in stock,…
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Paypal Holding funds for 6 months
I signed up to paypal. To hide my identity online, I used a nickname. I did not see anything on the sign up page to inform me that this was wrong. I then sold £200 worth of goods on ebay. For whatever reason paypal, before I withdrew any funds asked for identity verification. I explained that I had used a nickname. They…
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Section 75 pitfalls
Bought a kitchen from Wren using Amex card - Kitchen is diabolical and want it removed and refunded for a variety of reasons - but after going down the Furniture Ombudsman route, contacting Which Legal and Citizens Advice advised to claim under Section 75 of the Consumer Credit Act would be our best course. Contacted Amex…
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Restaurant demanding money not owed
Hope someone can advise On Saturday I went to a local restaurant for a friend’s birthday, in a large prebooked group (food pre-orded - place had full list). There were 23 of us. Booked for 7-9. The food didn’t arrive till 9. Service awful… starters and mains all together, half hour or more between first and last person…
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Freeview recorder no longer keeps recordings
I bought a Bush Freeview recorder just over 2 years ago. It has worked perfectly until a few weeks ago when I found that all my recordings had disappeared. I emailed Argos support and they told me that an automatic software update had caused the problem. They advised me that a software fix was being produced. In the…
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Consumer rights-Fridge Freezer
Purchased a new American fridge freezer (Kenwood) just over 15 months ago which packed up this weekend. It became unbelievably noisy on Saturday as if a fan or something was catching then got so loud we made the decision turn off, dare not leave it like that for work (Like a constant drilling noise). Have a service repair…
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Think I've been scammed by a driving instructor
Hi all I have passed my theory quickly and now gone for a quick pass course. My dad has been diagnosed with cancer and he DESPERATELY needs someone to drive him to places as he has arthritis/fibromyalgia and has been scammed with a broken mobility scooter. So I contacted an instructor agency who have charged £925 in order…
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Gift card/credit card refund
I purchased some jewellery online from Ernest Jones using a £80 egift card and my credit card in October. I ordered a few pieces for choice for a birthday present, in total £262.80 The pieces i kept came to 93.60 and i returned the rest. I received a refund on my credit card for £89.20. I contacted customer services and…
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Not happy with Ikea chair, refused refund.
I bought an Ikea markus chair on the 12th January 2019. The lumbar support is now starting to hurt my lower back, so I tried to get a refund stating "it is not for for purpose" and it has been less than thirty days. I'm informed they can not refund because it's been used, my comfort is a personal preference and they have…
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Huawei Warranty Dispute
Hi, I got a Huawei Watch 2 4G Sport last October which was sent as a replacement for a previous Huawei watch that developed a fault and they were unable to repair. A few weeks ago while I was wearing it I felt the strap go loose on my wrist and when I looked the casing had cracked where the pin that holds the strap fits…
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Zara returned item lost in transit
Advice please. Purchased some items online from Zara of which one item was surplus to requirement. Zara emailed me a Royal Mail 48 hour return label. I just had to stick it on the box, take it to the post office and get proof of posting which included a tracking number. The item seems to have got lost in transit and has…
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Am I entitled to a refund/exchange
Hello everyone. So I purchased a set of in ear headphones from Samsung directly from their website last March, last week one of the ear buds stopped working. I contacted Samsung and they mentioned that all headphones only come with a 6 month warranty and not a 12 month warranty. Is there anything I can do to fight this? As…
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Swim lessons price tripled and they didn’t tell me
Hi, I would appreciate some advice. I have a disabled child and the county we live in gives discounts to various health organisations to provide services for kids with disabilities at reduced rates. My son has been going swimming using the scheme for a year. Three weeks ago I received an invoice via email for the period of…
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Boiler Warranty
I had a 'Main Eco Elite' boiler fitted 3 year ago (Dec 2015) by a friend. He said that the warranty that came with it was 5 year. Just before Xmas it started loosing a little bit of pressure now and again and I had to keep topping it up. Ive been keeping my eye on it and this past week it has got worse. When I rang Baxi, I…
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Refunds after the 14 day policy
I stupidly purchased a set of clip veneer from instatsmile for £495. During the time between ordering and delivery I was warned off this product. Unfortunately I returned the unopened product about a month after receiving the item. They have 14 day refund policy. Am I still entitled to a full refund?
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Can I return an item to Halfords after 10 days?
I bought a car head unit 10 days ago from Halfords (in-store). I've decided I no longer want it (EDIT: Though I have used it) Am I able to return it for a full refund? When I search for Halfords' return policy, it only seems to mention items ordered online and even then, it only appears to offer an exchange. Just a bit…
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Am I entitled to refund from noisy hotel stay?
Hello I stayed in a hotel last night and unfortunately the rooms opposite and near to me were occupied by a group of guys that stayed awake the entire night (10pm-10am) and made a huge amount of noise. They were constantly shouting/screaming, running around the corridor, knocking on each other’s doors and shouting the…
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30 days from date of purchase or delivery?
Hi all, My in-laws have been taken for a ride by a large furniture retailer (not sure I'm allowed to name them here). Ordered modular corner sofa (May) which when it turned up as expected in August a) was clearly not brand new, and b) the pieces had no way of actually linking together. Effectively the two 'ends' could link…
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Kitchen fitting
I am just in the process of having an expensive kitchen fitted, 2 weeks ago the plan was fitters in on Monday, Tuesday and Wednesday and template taken on Thursday for the worktop. Fitters finished in 2 days but the worktop company still has not turned up, the kitchen company cannot tell us when they are coming, At this…
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Couriers - Shutl and MyHermes ignoring refund request
Can anybody recommend the best course of action to get a refund from Shutl (the ebay service that sent my parcel by MyHermes). I posted it early december, the recipient never received it, and rather laughably the courier has taken a photo of "delivery" which appears to be a black smudge and a thumb. The courier has also…
