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EU Warranty on electrical items
I purchased a Siemans Combi microwave in March 2015 for £998. The warranty has expired and the microwave part of the oven has stopped working. Does anyone know what my rights would be under EU legislation? It reads to me that if a reasonable person considers that for the price that I paid it should not have broken down in…
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Five Guys provide free peanut?
Is the peanut free to eat for customer? Let say I join in with my friends, can my friend eat the peanut there while he/she did not order any food from Five Guys
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Jewellery Shop won’t return my ring
I took my ring to to a jewellery store 6weeks ago to be resized. They told me 3 weeks ago it would be ready to pick up. Every time I call to ask if it’s ready, they say it hasn’t come in yet or needs to be picked up from their workshop in Birmingham. I called again this week and they said they would go pick it up…
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AGA Frying pan guarantee
Can anyone advise on what my next steps should be. I bought a nonstick frying pan from the AGA Cookshop, their online site 3 years ago, it has a 5 year guarantee on the coating. The coating has failed, they admits the coating has failed, but say it’s due to overheating. And therefore not cover3 by the guarantee. The pan…
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Fault Phone Accessory - buymobiles.net not interested
Hi, Will try to make a long story short :) Bought a OnePlus 6T from Buymobiles.net on black Friday last year. Everything has been fine except one of the accessories that comes with the phone (a little cable that goes from USB C to 3.5mm headphone jack) which allows you to use wired headphones. It has just stopped working,…
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Sports Direct - Delivery Charge
Hello I bought some sandals via Sports Direct online (never again) , , arrrived 5 days later with FlipFlops in the box not sandals. Contacted SD who did send a free returns sticker, asked for money back including original delivery charge. Meanwhile as this was an accident I guessed I re-ordered , sandals as they were…
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Amazon exchange refurbed
My Echo Spot started flickering so I contacted Amazon who said they'd send out a replacement. What they sent was a refurbished unit with marks on it, not what I wanted. Now they're saying their policy is that exchanged items are refurbed products, but I bought a brand new item, it developed a defect, and now I'm supposed…
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company being fraudulent regarding returns?!
Hi all, I'm looking for some advice... I bought a bridesmaid dress in December, in January I intended to buy another of the bridesmaid dresses, however by that point they had sold out in that size. I contacted the company to see if I could still return the dress as it was over the 14day period, and they confirmed that it…
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What are our rights regarding electric fire?
We bought an electric fire 18 months ago, paid around £250 for it, and it is now affixed to a wall. It has stopped working. The paperwork says the manufacturer guarantees the product for 2 years so OH contacted manufacturer. They want us to send the fire to them for inspection. First they asked us to post it, then said…
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Tracing Fee ??? TM Legal
I have a debt being managed by TM Legal (absolutely horrific organisation that are a total shambles) and having paid off the debt they are claiming there is still money to pay. I asked them why there is a difference between what I have (emails and letters confirming the debt) and what they are now claiming it is. They said…
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Tablet replaced in warranty, now replacement failed.
Amazon Kindle tablet was bought in Dec 2016 and came with two-year warranty. In September 2018 usb port failed so Amazon sent a replacement tablet. Now (four months later) the replacement tablet has the same fault. Amazon will not replace it as the two year warranty on the original tablet has expired. This seems nonsense…
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Cancelled gourmet society membership - still been charged
Hi I signed up for a free trial of the gourmet society membership and cancelled it back in December. I received written confirmation it was cancelled by email by themselves, copy pasted below. Yet I've just been charged today for renewal: "Your current gourmet society membership is valid until 01-02-2019 and you can…
