Sports Direct - Delivery Charge

pilsudski

Hello I bought some sandals via Sports Direct online (never again) , , arrrived 5 days later with FlipFlops in the box not sandals. Contacted SD who did send a free returns sticker, asked for money back including original delivery charge. Meanwhile as this was an accident I guessed I re-ordered , sandals as they were wanted as a present this week. Low and behold same things happens and more flip-flops arrive.


SD are now claiming this is what I ordered (didnt say that first time ) even though the order acknowlegments state sandals, and charges sandal price , not flip flop price. Currently they won't refund either delivery charge, even though its clearly theie fault


Any thoughts on best way ahead, possible actions to take - thanks

Diamandis

Flip flops are just a type of sandal so it would be correct to call them a sandal. Did the products you received match the brand and materials listed on the product information page?

pilsudski

Not in any way as far as I am concered . The one I ordered looks like a shoe. They sent me a flip flop (twice), in a box with the "shoe"

Hasbeen

pilsudski wrote: »

Not in any way as far as I am concered . The one I ordered looks like a shoe. They sent me a flip flop (twice), in a box with the "shoe"

Can you provide link or item number?

pilsudski

Hello



149022 is what I ordered


222242 is what I recieved (twice)


Thanks

MovingForwards

Is the code for the flip flops taken off the box?

Have you sent pictures of what you ordered and what you received to SD?

Hasbeen

pilsudski wrote: »

Hello



149022 is what I ordered


222242 is what I recieved (twice)


Thanks

https://www.sportsdirect.com/skechers-canvas-sandals-149022

https://www.sportsdirect.com/skechers-even-arven-mens-flip-flops-222242

discat11

Regardless of the sandals/flipflops being incorrect you still have the right of return and a full refund including delivery charge under the consumer contract regulations? (used to be the distance selling regulations).
They can't refuse this or add admin charges/restocking charges.