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How can I find an address for a website that has not delivered?
I ordered a top from a website called Robertbarrows.co.uk (looked like a UK site to me) on 30.05.18. I have not received the top and the order still says 'pending' when I log in. There is an email form to contact them which I have, 5 times. I cannot however, find an address or contact tel number anywhere. I have looked on…
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Online retailer not issuing refund
Hi, so I ordered 2 items from a well known online retailer. 1 dress which was £35 and 1 pair of shoes which were £8.50. Parcel delivered yesterday and there was no dress and 2 pairs of the same shoes. I rang up to let them know and their response was that I needed to send the extra shoes back and once I did they would…
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Retailer not sorting problem - next step?
We bought a large number of artisan fence panels (online, paid by credit card). They all arrived, but four of them are the wrong size (4ft high instead of 6ft). The retailer acknowledged this over the phone and said a replacement would be delivered within a few days. That was nearly a month ago. Since then the retailer is…
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Dressinn.com refund
Hi guys, first time here, not actually sure if this is the right forum for this post but ill try anyway. Basically, ordered some clothing off the site dressinn.com, delivery time due was 2 weeks to UK. Nothing has arrived now, its coming up to the 3 weeks. Now, in this time I have been on trust pilot reading reviews of…
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"Admin charge" for product return
I purchased a Rangemaster sink from Trading Depot for £258.47 on July 13 2018, but when it was delivered, realised it was too large. I ordered a replacement and then emailed them to arrange the return of the original sink. Their response was that, as the product had been supplied directly by Rangemaster, their return…
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safestyle.. shocking after sales service
Awful company wish we never used them, we had new windows, conservatory and doors throughout. Fitted Feb 2017. They've been back and rectified a few things last summer. Then Oct last yr couldn't open or close the sliding conservatory door, the roof leaked and also gaps between sides and roof. Letterbox and handle is all…
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Card charging fee
Hello Appreciate any input from more knowledgeable people on this subject. I've been using a prebooked taxi service and, having had to use my credit card lately have noticed I'm being charged 50p extra on top of a £5 fare. When I asked why my journey was costing more the driver stated that it was a charge for using my card…
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Faulty Handbag
Hi could anyone point me in the right direction. My husband Bought me a handbag in February for our anniversary in march and I've since used it for best on about 5 occasions and it's now basically falling to pieces. I've emailed the company and they've said they won't do anything as we have no reciept we do have a record…
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Broken Blender - No Warranty
Hi, Hope someone can help and sorry if this is the wrong place to post! I bought a blender from Tesco in October last year, i should have registered for a warranty within 30 days for it to be valid but forgot to do that, now the dial on the blender is coming loose and it seems if we use it a couple more times it will just…
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Being charged excess for unauthorised repair
Looking for a bit of advice (not sure if this is the correct section or not) Had my boiler serviced this morning by Corgi as part of my service contract. As the guy was checking it out he noticed there was a bit of a leak from the filling loop (I already knew this, as it had been like that for the last 5 months). He said I…
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Medicine cost - side effects
Hi all! I needed to pay £54 for a anti malarial medication. After three days (and in country) I had to stop taking the tablets because I was having severe side effects. Can I claim the cost back because they were not fit for the purpose? I appreciate they inherently would have done the job for which they were intended -…
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Interest On Argos TV Refund Five Years Late
To cut a long story short five and a half years ago I purchased a TV from Argos that wasn't delivered due to a lack of stock in my area. I never received a refund and customer service failed to respond after initial messages. Recently, realising the six year statute of limitations allowing me to claim back my money was…
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Online Shopping Price Errors
Hi All, New to this so you will have to hang in there. I want to purchase something online which says the price is £0.00 it is clearly a mistake on the website but I want to try and use it as a loop hole. I can “pay” for the items and create an order for the products, but obviously the seller would not want to send the…
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Where do i stand? A Products Wrecked My Carpet.
We have a lovely wool carpet in our upstairs bedroom, our son walked in some dirt, on checking out reviews I decided to try rug doctor stain remover. I followed the instructions as stated on the bottle and now my carpet is totally ruined the stain removed has done something to the carpet. I got a professional carpet firm…
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XBOX live mebership
Hello Not sure if this the right forum or not, but don't know where to go. I have an issue with xbox enforcement team. It all started 4 weeks ago when my 8 year old son started to play on Fortnite with a new friend of his from school. After having been on the xbox since last xmass and not have had any issues ever, I…
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DFS usage charge
Hi, i bought 2 leather 2 seater sofas in September 2016. After about 7 months the leather started to peel. This was started at different dates on different parts of the sofas. In all the sofas were repaired on different occasions, no less than three times. On the last occasion of the leather peeling it was decided that…
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Can't get satisfaction from car seller.
I bought a 11 year old car from a small garage owner on June 26th. When I was looking at the car, I was told that it had 10 months MOT on it, but when it was delivered, and I received the papers, I saw it only had a month or so left. I pointed this out and the seller said oops, he would do the MOT for half price ie £25 and…
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AXS tickets London O2
Hi all, A friend bought tickets for us to go see Iron Maiden at the O2 in London this August, from the AXS tickets website. He is now unable to go as he will be abroad with work. According to AXS this means that I cannot go either, as he will not be there with debit card/ID to confirm that the tickets haven't been…
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Refund method
Hi, I bought a watch recently (online order from a high street retailer), paid for it partly credit card, partly gift voucher. The gift voucher was purchased to fund the watch (it saved me a few extra pounds with topcashback), and I would have not gotten it otherwise. The watch has been already replaced due to mechanical…
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Supplier Withholding Goods
Hi all, I am hoping you knowledgeable lot will be able to offer me some advice please. I wanted to get a log burner installed in my fireplace at home. We knew a friend of a friend who installs them for a living so asked him to do it and paid him the money to supply a burner for us. He ordered one from a store and paid for…
