Faulty Handbag

oxfordgirl_2

Hi could anyone point me in the right direction. My husband Bought me a handbag in February for our anniversary in march and I've since used it for best on about 5 occasions and it's now basically falling to pieces. I've emailed the company and they've said they won't do anything as we have no reciept we do have a record of purchase from my husband's bank account. I looked on citizens advice and they say that a bank statement is fine but the company is not budging. Where do I go from here the resolver app doesn't have the company listed and I looked at trading standards and it keeps talking about local businesses but I didn't buy locally. Any help greatfully received thank you

hollydays

Is this a business premesis or online.

oxfordgirl_2

It was bought in-store.

hollydays

Have you spoken to a manager?

oxfordgirl_2

Hi no as it was bought in Newcastle and I'm in Cumbria and about 3hours away from the store So I have just been emailing there customer services.

DCFC79

Are they a chain, do they have a social media presence ?


You can say who the retailer is.

oxfordgirl_2

Yes it's Guess and there social media is also useless lol. Checked out there reviews on trust pilot and don't think there is any point in reasoning with them lol. Just want to know how I take it to the next level.

hollydays

oxfordgirl wrote: »

Yes it's Guess and there social media is also useless lol. Checked out there reviews on trust pilot and don't think there is any point in reasoning with them lol. Just want to know how I take it to the next level.

Find out the name of the managerof the shop, ring up and make an appointment for them to call you back