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Consumer rights

Archives for April 2017

CeX Hold My Money
I bought a "Samsung Galaxy Note" and I paid in cash £ 150.00, I returned the phone after two days (the mobile did not meet my needs to work), the CEX salesman (Ridwan K) refused to give back my money and forced me to keep a Value of Vaucher (WD989689) or get other phone. The salesman pushed me to get other device, offering…
Multiple broken promises waiting for BT broadband for 6 weeks
So I'll try to be as succinct as possible - would really appreciate any advice and avenues for complaint. 19th March - Place order for BT Infinity Broadband. Phone engineer appointment and broadband activation date confirmed by phone and e-mail for 30 March. I go ahead and book 30th March off work. I then find out several…
Product fault within warranty period - retailer in administration
Hi all, I purchased a PC component in July 2015 from nigelohara.com and it has just failed. I am 1.8 years through the 2 year 'standard' warranty period. The manufacturer's warranty policy says: https://www.zotac.com/gb/page/product-warranty-policy Claims on the warranty during the primary warranty period (primary warranty…
Cycle to work scheme
Hi just wanted some help on this matter. Sorry if it's in the wrong place Basically I got s cycle to work scheme. However after 4 months I left employment. Now in terms and conditions it states the employer will deduct the final payment from my last pay. Anyway. 2 months after leaving I have just received a "sales invoice…
Unreliable laptop - what can I do
I purchased a Dell laptop from a large UK retailer in late October last year, paid for with credit card. Laptop was fine at first, but developed a worsening fault with the keyboard where the space bar was unresponsive when pressed at either end - worked in the middle - but was horrible to type on as youkeptmissingspaces.…
Car insurance asking for a lot of documents?
Hi, I purchased car insurance through Bell, part of the admiral group, over a month ago for about £1,300 (I'm 19 and drive a Cooper S). I then moved address for a couple of months so had to change this on my policy as my car has a temporary black box which would register that I wasn't keeping my car where I originally…
VW Warranty Woes
I purchased a used VW Golf MK6 from VW dealer - White Rose Petersfield in Dec 2015. When purchasing the car, I questioned the duration of the Das Welt Auto Warranty included as I was under the impression it was a 2 year warranty. However the salesman confirmed it was in fact a 12 month warranty included in the price of the…
ANYone able to help?
I'm not even sure where to post this Q so have put it in consumer As ALL online forms seems to be automated these days, you add in your postcode then your given the option to choose your address from the dropdown...the name of our house is wrong and for the life of me I cannot find a way of contacting who is responsible to…
Ebay Sellers Overseas
Hi All Not sure if this is the right place to post but here goes. The ASA have upheld a complaint against an ebay seller, based in China but giving the impression they are UK Based Whilst the ASA have no real teeth, hopefully this might prompt ebay into clamping down (although I doubt it)…
Telephone cable detached from house
The telephone cable from the pole in our street is attached to our house, but at the second clip, it has become detached, so there is a big loop. Should a bid settle on it as a branch, it would come down even further. Who do I contact to have this repaired please. Presumably it was installed by BT initially but EE are now…
Parcelforce pulped my books
A consignment of books from the US (tracked and insured) when it arrived at Parcelforce Coventry International Hub was partially damaged. Parcelforce took it upon themselves to decide that 9 books were not worth saving, pulped or otherwise discarded them, repaired the parcel and put the remaining books back in the system…
2nd hand car problems
I've done lots of research and sort lots of advise but I can't seem to get a definitive answer on this issue if any one can please help? Long story short - I bought a car 2 months ago then broke down, I was recovered to a local garage who did I diagnostics but couldn't connect to the car, so this garage then recovered the…
Question even though the issue is sorted
My friend purchased a metal tv stand including shelves for sky box etc and I had the job of building it for her. Unfortunately the company who made it (not the retailer) had welded part the wrong way round making it impossible to build. We took it back the same day and the assistant manager was happy to refund her as I'd…
Where do i stand? Car Repair
Hi I bought a car from a car dealer on 3/04/2017, i took the car for a free health check with Audi on 24/04/2017, and found out that the tyres were 78% worn, cambelt was due a replacement and the intercooler mount was leaking, in total the bill was £1400. I informed the dealer of the issues, the first usual reply was that…
Iphonerecycling
Sent my iPhone to a company called iphonerecycling who had offered £93. This was on the basis of it being faulty/damaged. It had a smashed screen. They were supposed to offer a same day money transfer. After sending it back, they informed me it was still linked to my iCloud account, which I since have removed and informed…
Mobile phone insurance
I have 2 phones one just due out of a 2yr contract(sons) and my own that has just been upgraded after 2 yr contract. Both phones where insured for £8month premium each covering the 2yrs or at least I thought they were I received text on Sunday stating phone cannot be insured I phoned provider on Monday asking was it new…
Question around consumer rights following repair - ASUS tablet
Hi, I bought a Asus Google Nexus tablet back in May 2014 from a third-party seller on Amazon. Within seven months it had developed a fault with a loose charging port, so I contacted ASUS who arranged for it to be returned and repaired/replaced. I got it back in January 2015, though I am uncertain whether it was actually a…
Plumbers Call Out Charge
Wonder if anyone can offer any advice on the following please? We had a new thermostat fitted to our hot water tank by a local plumber. We were charged parts and labour inc call out, which is what I would expect Within 4 months the thermostat became faulty and the plumber came out and replaced it under warranty. While at…
Carpetright dispute - can I ever get my money back?
I currently have a dispute with Carpetright New Malden and was wondering what options I have available. I ordered a carpet on Saturday 22nd April (4 days ago) to be fitted 8 days from now (4th May) in a flat we want to sell. We had viewings on that Saturday and I wanted to make sure that I could cancel the order should we…
Abuse of Consumer Right Act 2015
Has anyone had to face this dilemma. In accordance with the Consumer Right Act 2015 I complained of faulty goods within the 30 days from purchase which entitled me to a refund as I requested. To cut a long story short the Retailer and subsequently the Card Provider both deny me this by insisting that I have the item…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
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Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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