Telephone cable detached from house

Legacy_user

The telephone cable from the pole in our street is attached to our house, but at the second clip, it has become detached, so there is a big loop. Should a bid settle on it as a branch, it would come down even further. Who do I contact to have this repaired please. Presumably it was installed by BT initially but EE are now my service provider. Something tells me they are responsible up to house entry/junction box.

glentoran99

BT Openreach deal with the network as such, may well charge you to repair, they wanted £120 to remove the line attached to my house as it was blocking a window,


It fell down luckily saving money

JJ_Egan

You contact your service provider they will contact BT Open Reach .
However it will not be a priority .

This is not a consumer rights question is it .

shaun_from_Africa

There's a good chance that the cable has just come out of a clip similar to this one:

or that the plastic part of the clip has snapped.
If this is the case, someone who has a suitable ladder and who is confident working at the height required should be able to sort it out in a few minutes.
Officially as the cable is the property of BT Openreach, they should fix it out but for the time, effort and possible cost involved, I know what I would be doing to get it sorted.

System

OP here, we have no family in this town and have only lived here a short time. As I am not far off 80, I do not intend either purchasing a ladder, borrowing one or climbing one. I think that a cable clip or two have somehow opened allowing the cable to slip out. Whenever in the past, I have had internet issues, I am told that BT are responsible for the cable until it connects to a small box, and assumed that was the case in this case. If I were to employ someone to re-attach the cable to the house and they somehow pierced the cable and the telephone/broadband was affected, then as I see it, I would be responsible.

Zandoni

Contact Openreach and get them to sort it out, do not attempt any type of repair yourself under any circumstances.

J_B

Zandoni wrote: »

Contact Openreach and get them to sort it out, do not attempt any type of repair yourself under any circumstances.

Down the road from us, someone crashed their car into a telephone pole and it snapped off!
Our phone still worked.

I tried to contact Openreach but they weren't interested.

I contacted plusnet (our phone provider) and someone from Openreach came out within about two hours!

Zandoni

J_B wrote: »

Down the road from us, someone crashed their car into a telephone pole and it snapped off!
Our phone still worked.

I tried to contact Openreach but they weren't interested.

I contacted plusnet (our phone provider) and someone from Openreach came out within about two hours!

That's the way to go then, the OP should phone EE.

SouthUKMan

Contact your service provider who will in turn contact Openreach. In my experience with both TalkTalk and Sky over the past three or four years, the process is very quick. On both occasions I had line faults fixed within 24 / 48 hours.

It's probably worth pointing out that Openreach is responsible for the phone / fibre network infrastructure up to and including the master socket at your home / business. If you - or someone you employ - mess with any part of the Openreach side of things then you are potentially liable for a hefty bill.

Also, just an observation, I'm not sure how interested they're going to be in fixing something that doesn't result in a fault. A friend works for Openreach and his job is all about fixing faults as quickly as possible.

System

SouthUKMan wrote: »

Contact your service provider who will in turn contact Openreach. In my experience with both TalkTalk and Sky over the past three or four years, the process is very quick. On both occasions I had line faults fixed within 24 / 48 hours.

It's probably worth pointing out that Openreach is responsible for the phone / fibre network infrastructure up to and including the master socket at your home / business. If you - or someone you employ - mess with any part of the Openreach side of things then you are potentially liable for a hefty bill.

and that is exactly what I thought, so will contact EE, thanks.
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Also, just an observation, I'm not sure how interested they're going to be in fixing something that doesn't result in a fault. A friend works for Openreach and his job is all about fixing faults as quickly as possible.

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