VW Warranty Woes

anst18

I purchased a used VW Golf MK6 from VW dealer - White Rose Petersfield in Dec 2015. When purchasing the car, I questioned the duration of the Das Welt Auto Warranty included as I was under the impression it was a 2 year warranty. However the salesman confirmed it was in fact a 12 month warranty included in the price of the car. This is reflected on my order form for the car and other documents I received with the car. This month the car began going into limp mode and I had it diagnosed elsewhere that the EGR Valve needed replacing (mileage at 98,000). As I was aware my warranty expired in Dec 2016 I paid out of my own pocket for the repair at a local independent garage totalling £551.79!

Fast forward 3 weeks and I drop off my car at Listers VW Leamington Spa for a minor service. During conversation the gentleman from the service team mentioned my car still being under warranty (?!) and then confirmed this by showing me on their system that it doesn't expire until Dec 2017. I questioned if the EGR Valve is covered by the warranty which he informed me it is! I asked what I could do to try and resolve having spent £550 on a repair which was actually covered under the warranty, unknown to me, and he directed me to call their customer services line as they couldn't do anything there.

I am yet to get in contact with VW as I wanted to ask for advice on what actions to take if they try and wriggle out of this situation with anything less than a full reimbursement. Obviously I will prepare the invoice for the replacement EGR Valve and the documentation my end stating my warranty has expired, perhaps I could try and get proof of the 2 year warranty from the Leamington dealer too?

Any thoughts would be great. Thanks!

wealdroam

anst18 wrote: »

I purchased a used VW Golf MK6 from VW dealer - White Rose Petersfield in Dec 2015. When purchasing the car, I questioned the duration of the Das Welt Auto Warranty included as I was under the impression it was a 2 year warranty. However the salesman confirmed it was in fact a 12 month warranty included in the price of the car. This is reflected on my order form for the car and other documents I received with the car. This month the car began going into limp mode and I had it diagnosed elsewhere that the EGR Valve needed replacing (mileage at 98,000). As I was aware my warranty expired in Dec 2016 I paid out of my own pocket for the repair at a local independent garage totalling £551.79!

Fast forward 3 weeks and I drop off my car at Listers VW Leamington Spa for a minor service. During conversation the gentleman from the service team mentioned my car still being under warranty (?!) and then confirmed this by showing me on their system that it doesn't expire until Dec 2017. I questioned if the EGR Valve is covered by the warranty which he informed me it is! I asked what I could do to try and resolve having spent £550 on a repair which was actually covered under the warranty, unknown to me, and he directed me to call their customer services line as they couldn't do anything there.

I am yet to get in contact with VW as I wanted to ask for advice on what actions to take if they try and wriggle out of this situation with anything less than a full reimbursement. Obviously I will prepare the invoice for the replacement EGR Valve and the documentation my end stating my warranty has expired, perhaps I could try and get proof of the 2 year warranty from the Leamington dealer too?

Any thoughts would be great. Thanks!

Yes, I think you do need some proof that the car's warranty is still in force.

At the moment the only documented evidence you have, paperwork supplied at the time of the car purchase, is that the warranty expired in Dec 2016.

But maybe VW will do the decent thing without any further proof... who knows?


Just a further thought... could it be that the documents supplied at the time of buying the car are definitive, and it is actually the data that the Leamington people were looking at that is wrong or misinterpreted?

In other words... you bought a car clearly with a documented understanding that a twelve month warranty was included.

IAmWales

The VW website states that used cars have a one year warranty.

As above, it may be that the service team have the wrong information.

wealdroam

Why not ask White Rose service department to confirm when the warranty expires?

If they say Dec 2017, you can start an internal 'discussion' between two departments of the dealership.

Fosterdog

How old was the car when you bought it? Is it possible it already had the original manufacturer warranty running on it (the one ending this year) but the dealer in question offered their own 1 year warranty (expiring last year)?

ARandomMiser

Id the garage you used independent or VW garage. If Independent they may only refund the cost of parts - assuming the warranty is 2 years.

anst18

Just spoke to the service department at VW doing a health check after the minor service and recommended replacing the front shock absorbers...which will be covered under this mystery warranty.

In response to your questions, I bought the 2011 car in 2015 and I believe new cars get a standard 3 year warranty and there was no mention of the car having an extended warranty which was continuing after I purchased it.

I will speak to Listers VW today and try to get hold of some proof their end, and dig a little deeper to try and find out where this warranty is from.