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Consumer rights

Archives for October 2016

Nike refund policy
JD refused to accept my ripped Nike shoes as they were bought more than a month ago!Instead they asked me to contact Nike directly which I of course I did. Nike sent me the address for return which happens to be in Netherland. They say if shoes are found faulty(!) (mind you I paid £100 for these shoes and wore them for…
Lotto error
The code scanner on the iphone app was broken and many people - including me - threw away tickets that might have been winning ones. There seems to be little reporting in the press but this is theft is it not ?
Ikea nursery furniture failed delivery twice
Hi everyone, We're really frustrated with Ikea. Found a lovely 3 piece furniture set and some nice nursery extras. We ordered on 14th October and we received the email that it would be delivered on Tuesday 25th between 2pm and 6pm. Waited in all day to receive an email saying the order won't be delivered today at 5pm. I…
Car part faulty
Hi all my son purchased a car part, a can sensor for a 51 Astra, He fitted it and the car wont start, he put the old one back in and the car starts, to me the sensor is faulty, son goes back to supplier who say item fully tested prior to sale and they don't refund items that have been used, though how you are supposed to…
Refund on bespoke furniture
Hi there. I've ordered a pine table and bench from a small independent retailer. I've paid 50% of the price, and now the table has arrived it is time to settle the balance. However, I have 2 issues. 1. The pine table is orange. So orange. It's horrible and not at all what we wanted. And I have 2 x emails from myself…
Replacement for discounted tv
Hi I have purchased a tv that was discounted for some reason It was still in its box and unsed Yet the same tv model is still on sale at full price But now my tv is faulty after a week When I take it back can I ask for a same model replacement without having to pay extra? Thanks
what are my rights?
hi, i purchased an mp3 player from amazon which in the past 6 months has broken and under their warranty, i asked the company that makes these for a replacement or the item to be fixed, as i could only get a refund from amazon. they have looked at my video and confirmed that it is broken, and have asked me to purchase a…
Pitch Hire and Consumer Rights Act 2015
Hi All, I hope you can be as helpful as usual! It is a quick question really: I am hiring a 5 a side pitch with block bookings. One out of four floodlights is broken and has been broken for the past two months :mad: , we play at 8pm so it is pitch dark. The site manager (company is EveryoneActive) keeps telling me they are…
Apple iPad Mini
I purchased an iPad from Tesco April 2014. Sept 2016 the Home button broke. Contacted Apple Help who advised me to go to contact a local Approved Service & repair centre and gave me their details. Did this, they advised Apple policy is not to repaid ipads but to recycle They advise dto go to Apple Store where the iPad…
House rewire query
We had our house rewired last year which cost £6600. We've since had a problem with our patio lights and the electrician is now saying that this work is outside the scope of the rewire and is chargeable. However, the electricians did work on these lights during the rewire and these lights were mentioned in the electrical…
TM Lewin - Won't Replace Faulty Shirt
I bought a number of white shirts from TM Lewin just over two years as I like to keep them as spares when I travel on business. Earlier this week I used one of these shirts for the first time and noticed that the stitching between the sleeve and the cuff was incomplete - resulting an a hole of approx. 2cm diameter. I sent…
Recurring contract re-enforcment
I will make this as brief as possible... Last october I paid around €70 euros to create qr codes for my business: qr-code-generator(dot)com I got the starter pack which meant I could have unlimited codes and 10,000 scans. My account was stopped at only 100 - for no reason at all! At the time I did not contact the company -…
Concert tickets refund when a Co-Headliner pulls out
Hi All, Ok, so I bought tickets some months ago for a Glenn Hughes/ Living Colour co-headlining show in Glasgow. Today, a couple of weeks before the show, Living Colour have pulled out of the tour, being replaced by Stone Broken who, in my opinion are nowhere near the same calibre. I only wanted to see Living Colour but…
Broken Washing Machine - Compensation for Laundry Costs?
Hi, I bought my Bosch washing machine from Curry's on 30th April 2016. We have a 12 month warranty on the machine so it is still under guarantee. The washing machine started to leak about 10 days ago and we called Bosch on the 20th October to request an engineer to come out and fix the problem. The engineer was arranged to…
goods delivered that shouldn't have been
Basically I order some goods online and paid for them at time of order, they didn't get delivered when they were supposed to so after the 3rd non delivery I cancelled order and obtained a refund. The next day the goods were delivered and signed for by someone who wasn't aware of what had occurred, I have contacted the…
Should Dylon replace a dye that didn't work?
Hi, I recently bought a Dylon lavender hand dye. I have dyed several things before using their dye and followed all the instructions correctly, using the correct types of material, however this time the dye did not work (there was only a slight change in colour, and to the wrong colour!). I contacted Dylon about this.…
Text messages in court
Hi I am taking a local builder to small claims court. The bulk of my "evidence" and the direct rebuttal to his claimed defence is contained in text messages. I've read that especially in small claims court they can be "used" but what does this mean? Can I show the judge my phone? In the directions it says I must provide…
Direct Debit payments continued after I cancelled gym membership
In November last year I wrote to my gym giving notice of cancellation for myself and my daughter-in-law. The DDs came from my account. Rather stupidly I just assumed that the gym would act upon my instruction. However, on checking outgoings in August I found the payments were still going out. I notified my bank and…
Kickstarter and distance selling
Hi Guys, I think this is a complex issue but would be interested if any legal experts in consumer law may have an idea on the following. I and many others backed a kickstarter project. The company are based in London and incorporated as a UK limited company with a UK address. The money paid through kickstarter (no VAT…
MyGeekBox/"Blind" box consumer rights regarding returns
Can anyone offer advice on one's rights in regards to purchasing things like MyGeekBox - a "blind box" service which sends you random items on a subscription basis. They have told me that as the box that the items come packaged in has been opened and was sold as a blind purchase, it cannot be returned (bearing in mind all…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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