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Panasonic TV Repair Out of Warranty
Hello, having read a number of threads I think I am OK with my complaint but just wanted to check in with the more experienced people on this forum. In a nutshell I bought a TV from the Panasonic Ebay outlet last year. The TVs sold here are considered refurbished products. The TV in question had previously been their…
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Paypal account limitation
I've had my paypal account for around 10 years but in april of this year it has been limited and I can no longer use it. The reason paypal gave was there were a couple of reserved transactions after we had ordered take away food which gave food poisoning and they refused to give us our money back. I explained this to…
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Problem with Victorian Plumbing
Hi all, I have a quick request to see if I am right with my gripe with Victorian Plumbing. I purchased a bath from them in July, and when it was delivered, I did a visual inspection, and saw no obvious damage to the protective box around the bath. I have since gone on to install the bath, and on removing the protective…
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Energy Company threats
Hi, I'm looking for some simple advice. I lodged a complain with my then Energy supplier about a year ago - this complaint was never resolved - I sent numerous emails, I even called citezens advice regarding this - who said to wait and then complain to the Ombudsman. By now I was at the end of my teather. I also called…
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MSE News: Most businesses don't understand rules on 'unfair terms' – know your rights
The majority of businesses in the UK don't fully understand rules around 'unfair terms' in relation to consumer rights law, according to the Competition and Markets Authority...Read the full story: 'Most UK businesses don't properly understand rules on 'unfair terms' – know your rights' Click reply below to discuss. If you…
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House of Fraser Refend
Hi, would like any help or advise with this. My partner ordered a children's car seat from House of Fraser on 20th Sept, the car seat was in stock and the confirmation email stated it would be delivered by 23rd Sept. This date came and went without sign of the car seat. We emailed HoF customer services to be told that the…
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Event ticket refund - does this sound dodgy?
Hi all, just after some opinions on a situation I've found myself in! Back in August I bought tickets for a fun run type event organised by a company called Golazo Cycling. Tickets were £25 each and I paid online by debit card. Yesterday, 5 days before the event, they sent an email saying they've had to cancel due to not…
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LG refuse to repair phone
I bought an LG G4 mobile phone last December from Vodafone online. I paid for the phone outright via debit card, and it was pay as you go, so no contract with Vodafone. The phone has developed a fault which basically causes it to continuously reset and is unusable. This fault has been acknowledged by LG as an issue with…
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Dodgy Currys Miele Offer
Hi All, Sorry for the long post.... I was just after some advice for my Mum since she doesn't seem to be getting very far with Currys or Miele. She's recently had a new kitchen and decided to treat herself to a new Fridge Freezer and Washing machine. She went in to a local Currys store and was helped by a 'wonderful lady'…
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Returning faulty goods to Very
His all, I was hoping for some advice with an issues i'm having with Very. I bought a pc from Very which was delivered on 18/10. On Sunday, it suddenly stopped working with the screen not coming on. We rang Very yesterday to request a return and refund. They initially said they would replace it but we stood firm and said…
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Wrong Door Fitted
Hi all, I wanted to share a recent experience and get your views on what my rights are. I recently agreed to have several new double glazing units installed, one of which was a composite front door. In my initial emails I'd sent some example photos of my current door (so they knew what the size / shape was) and an example…
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New carpet problems... Any advice or similar experiences please?
Hello Everyone Wondering if anyone’s had this before and looking for a bit of advice. We’ve just has a new carpet fitted and there’s an indent that runs the whole length of the room (I have photos and have added links, sort of! Apparently I'm 'too new to add photos! So the links are bellow but minus the http:// bit!…
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Hotel booked but need to cancel
I booked a hotel in Brighton for 2 nights for this weekend a while ago, and paid online through Hotels.com. Beginning of the month I had a small operation and was told 2 weeks recovery time, this has now changed due to complications and I'm due back in to hospital tomorrow. I spoke to Hotel.com cust service who said the…
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Engagement Ring
My fiance and I bought my ring in London in July. We were told it was a certified diamond. We order it and go in to collect it, while we're there they give us the ring and tell us that they can't find the certificate, that the lady that sold it to us must have put it somewhere and she was away that week so they'd forward…
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How long do I have to claim money owed to me
I believe that I am owed money for a service paid for but not provided. How long do I have to claim? I followed procedure, attempted contact but did not have a response about future appointments, registered letters etc. I'm using Money Claim Online, but am writing up my claim and want to be accurate Thanks
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Am I buying a used sofa?
I am looking to order a new sofa from Next via their website. Their terms are "If you do change your mind you have the right to cancel your order after you have received it." (within 14 days). I also checked with them via telephone and they said this still counted for sofas, even if I have unwrapped it and have it in my…
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New sofa nearly set on fire
Just got my new electric recliner sofa delivered from ScS; not happy is an understatement. Within 5 minutes my living room was filled with smoke from an electrical fire. It’s a good job I didn't leave the house or the whole place would have gone up in flames. It turns out the transformer was at fault. I telephoned their…
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How long should £40 Headphones work?
I bought some own brand Amazon headphones from themselves about 9 months ago for around £40. Every time I move around the right hand speaker has started to cut out intermittently. Would this be a reasonable time for the product to work reliably? I suppose the retailer could argue this is normal wear and tear and perhaps…
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Used car deposit
I placed a deposit of £100 with a used car dealer on a Saturday he gave me a receipt which stated that I had entered into a contract to buy the car he said the car would be ready on the following Tuesday as it required some work to be done it wasn't ready as they misdiagnosed the fault I was told it would be ready on the…
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Currys - Should I Complain?
Hi all, I'd love a bit of advice if anyone would be kind enough to offer any, please. I placed an order with Currys online and paid for next day delivery. A package arrived the next afternoon but it said 'package 1/2' on it and the courier commented on this, saying they could see I was expecting another but they didn't…
