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Made to measure clothes
Hello - I have ordered made to measure clothes from an online retailer. The problem is they are so badly cut as not to fit. It was a bit out of context and I don't know why the company was so quick to quote EU law in response to a query to say: "there is an exception for made to measure clothes in the law for the right of…
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Restaurant mislabelling a dish as vegetarian
I work at a major high street store, whose staff canteen, sold me a pea and ham soup when they listed it as Carrot and coriander soup. I am a Muslim and and I have never ever eaten pork, and Muslims are strictly forbidden from eating pork. I felt sick at discovering this and felt really distressed.when I was told by a…
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cintiq isn't fit for purpose; very stressed/need to return
Hello If I could please ask advice about returning Cintiq and stand to Amazon. It arrived this morning and I'm shocked how unfit for purpose it is. The touch/rotate and tbh overall features don't work well. After a large amount of money coming through, I'd been keen to commit much more to art, in the hopes of eventually…
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Ikea Refund for faulty goods delivery charge
I typed my question trying to be as concise as possible whilst giving all the relevant information, I previewed my thread and it looked far too long for anyone to want to read so here is my trimmed version! Ikea delivered a table and 2 chairs, table and 1 chair were faulty, contacted them described faults with pictures…
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Refund - Guest Events - Paris
In April I paid to go to a Convention for June 2017. Pretty similar to San Diego Comic Con, but smaller. Guest Events is a French company. Last night they posted on their Facebook page that they were not doing conventions anymore as they have no money. No notice on their website, no email, no mention of refunds, no…
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Tricky Laptop Refund
Hi all, I'll try to be brief, but I'd love some help. I bought a laptop from PCSpecialist on March 23rd this year. It was sent back for RMA shortly afterwards to replace a fan as it was rattling alarmingly. Five months after purchase and a few months after the RMA, I contacted them again to say that both fans were now…
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Faulty used car - consumer rights?
Hi all, At the end of July 2016 we bought a used car from a local dealer. 70k miles, 2006 Volvo car. On the way home after buying it the car started smoking and flashing up error messages, we pulled over and phoned the dealer, they came and collected it and repaired it (turned out it was a faulty belt that had slipped),…
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Can i get replacement for faulty cooker?
Hi Guys, Bought a cooker online with a 2 year guarentee. After 6 months it keeps switching itself off and the RCD and MCB also switch off. I have contacted the company several times and all they do is send out a technician who changes the element or timer, says it's not faulty, then the company say they can't do anything…
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Manufacturers Guarantee and Warranties
Looking for some advice. My Mum has just bought a new cooker which has a 12 month guarantee however when she registered the appliance she's been told that she doesn't have a guarantee unless she buys a warranty and that if she doesn't have one then she will have to pay for any parts that need replacing PLUS a £109 call out…
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Claiming Refund - Where to now?
Hi all. Who do I go to, to claim a refund, when the company won't return messages etc.? I paid to attend an event back in September, and the "contract" stated if I cancelled at least a week before the event, I would get a full refund. I had to cancel, and advised 16 days before the day of the event. Company were fine, and…
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Part refund because it can't be fixed
I'm not realy sue of the law in regard to this so any help or advice would be appreciated. I bought a Hudl 2 about 14months ago, after about 10 months it developed a couple of minor faults, one of them being the battery wouldn't charge properly. I sent it off to be fixed and when it came back it was fine for about a month…
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free returns refused
Hi,i bought a part for my scooter,which wont fit,,the wire loom isnt long enough,,the website i bought it from clearly states in capital letters,,,"FREE POSTAGE AND RETURNS on this item",(i have a screengrab of this)but ive been told this is a mistake and they wont be offering me free return postage. Are they allowed to do…
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Swimming lessons money back
Hi everyone I booked private swimming lessons for my children for a 10 week course paid in advance online via credit card. The idea was consistent one to one with the same instructor (as to build trust with children). On the 2nd lesson our instructor had to take another class due to a previous instructor quitting. On the…
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Kitchen supply & fitting problems.
We purchased a kitchen from a company who arranged the fitters to install it. We paid 20% deposit then 60% on finalising the order. The final 20% was to be to the fitters when it was finished and we were happy with the job. From day 1 we have had nothing but problems so much so that the kitchen is now only half finished…
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Child's dance teacher threatening debt collection
Without wanting to go into my personal opinion on this dance teacher could someone let me have their thoughts on the following: My daughter has attended a dance school for the last 12 months. When I signed her up I agreed on the application to give a term's notice if we decide not to attend. Initially my daughter did tap…
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Refund for a cancelled event
I paid for myself and two others to enter a Rough Runner race on April 30th 2016 paying just under £200. Rough runner cancelled the event and notified me on June 22nd 2016. They asked me what I would like to do with the money paid and I selected a full refund. They have not yet refunded me. I have emailed several times and…
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National Express Lost Luggage Case
Hi everyone, it's my first post and I was wondering if anyone has any ideas here.. On 18th September myself and my girlfriend were traveling from Carmathen to London Victoria on a National Express coach. When we reached Victoria we were shocked to find her case wasn't in the luggage hold, the only piece of luggage left was…
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Mechanic Help! - Cambelt slip caused by fuel quality?
Hi all, Any help would be much appreciated. I bought a second hand car over 6 months ago, and after 6 weeks of minimal driving, the timing belt slipped and ruined 3 valves. I spoke to the garage I had purchased from and they offered to source and purchase a new engine on the basis I paid to have it fitted. Seemed fair…
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OnePlus nightmare, please help
7 months ago, I bought a OnePlusTwo phone for about £280. Paid via Paypal (this is the only way you can pay). One year warranty. Worked fine for 5 months, but then the wifi and bluetooth stopped working. Everything else on the phone was fine, I contacted customer service and spend 7 HOURS (!!) on a chat service in 3…
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I bought new not repaired !
Just bought two very expensive recliner sofas from John Lewis. Each sofa is a left and right hand unit that slots together to make one. One of the sofas is completely different one side with cushions, arm rest etc different and even the recliner part is skewed leaving a gaping hole and the recliners battle with each other.…
