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Can I get exchange/refund in my local store?
I bought a jumper in an H&M store in the Czech Republic just over a week ago. It has now become faulty. I still have the receipt, if I go into my local store in Scotland, can I get it exchanged/refunded there?
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JD Sports - is it worth taking them to small claims court?
Very briefly, i bought a £40 t-shirt from JD Sports. Within 5 months there was a small hole - I believe where the cotton disintegrated. I asked for a refund or exchange. They refused. With pressure from me they sent it off for "inspection" then refused again, sent it off for inspection a second time, and refused any…
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Letter Before Action sent to my flat but not to me
Hello guys, Today I received a letter from a lawyer (I was expecting one for a completely unrelated topic, that is the reason I opened it by mistake) and then after reading it I realized it was not for me. It is a Letter Before Action, talking about a debt of a few grands and addressed to the tenant was here before me…
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Rights on 2nd hand car
Hi I bought a 2nd hand BMW 2 months ago, for £7,000. It had 130k on the clock but was sold by a (non-local) garage who said there was nothing wrong with it, apart from the satnav unit that needing repairing. I was told the satnav would be repaired & returned within 2 weeks, however it was over a month before I got it back.…
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Complaint about faulty new vehicle bought from Nissan
I am writing to express my frustrations with a recent experience I had with Nissan. I bought a brand new Nissan just over year ago, which has an engine fault with it. I noticed the fault straight after purchasing the vehicle and reported to the dealership but unfortunately they didn’t take me seriously and their advice was…
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Kitchen sink ceramic came away
I bought a new kitchen sink, when the kitchen fitter came to fit it, but upon punching the pre cut tap hole some of the enamel came away and now there is a large area of missing enamel around the tap area. It looks really bad! He said this has never happened to him before. I bought it through ebay from…
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Forwarding Mail (re-addressing)
Sorry I didn't know where else to post this. A long time ago, I hear it was perfectly fine to forward delivered mail by writing the new address of the recipient, covering over the old address and re-posting it. My folks have been doing this, while I get settled in a new town. (Bless 'em!) I recently received a postcard in…
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UK company responsible for International Warranty?
Hi Apologies if this has been discussed before I'm sure it has in some way, but I cant figure it out for my specific circumstances, and Id love some advice. I also used to be pretty active on other MSE subforums but i've lost the account down the internets sofa :( I bought a laptop from a US private seller on eBay, around…
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Skype fraud and non-existent customer service
Hi Upon recently upgrading to Windows 10, I re-activated some credit I had on an old Skype account I hadn't used for a few years (as Skype is integrated with Windows 10 now). A few days after re-activating it, a few unauthorised calls and a subscription were taken out using up all my credit. I've since changed my password…
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Faulty TV john Lewis
Hi all, I bought a Samsung top of the range 2014 model television last year November from John Lewis. The TV was a marked down item but came with john Lewis's warranty of 5 years. The TV is the ue55hu8500 http://www.trustedreviews.com/samsung-ue55hu8500-review. Now the TV has got a faulty which has not been repaires…
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Consumer Rights Act
Hi I had some questions about the Consumer Rights Act: I had some flooring delivered from an online company. 1 pac k is damaged (planks chipped and dented), which I noticed 2 weeks after delivery. I contacted the supplier asking for a replacement pack. They asked for photos showing the damage, which I did so. 2 days later,…
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Pressure to Change Feedback
Yesterday, I left neutral feedback for a firm advertising on a well-known web site, who shipped me a piece of electronic equipment, subsequently lost in the post. Today I have an email from them asking me to remove that feedback, as it is having a negative effect on their score. My initial reaction is "Good," because the…
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Elmet curtains: Company ignoring my email correspondence
I'm stuck in a cycle of non-communication with Elmet Curtains and don't know what to do or what my rights are. Brief background: - I purchased, online, 2 sets of off-the-shelf curtains from Elmet Curtains in September. They didn't fit the windows in question - my error. I followed the returns policy set out on the website…
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Cancelled order but still received it.
I recently ordered a product from an online retailer but later decided I did not want it and cancelled the item. I received my money back and assumed that would be the end of the matter. But last week it was delivered to my house. I was wondering what my rights are here. Do I have a legal obligation to email the company…
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Lost parcel, what are my rights?
I recently bought a computer monitor via flubit for nearly £400. After it arrived, I decided I didn't want it and so contacted flubit saying I wanted to send it back. They said OK, gave me an address in Ireland and said that I should use any service I liked to send the item back. I (very foolishly it would seem), chose to…
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faulty Samsung Galaxy Note 2014
I bought this from a high street store in the first quarter of 2015 - therefore it should be covered by the Samsung 2 year warrantee. Its developed a fault in that it heats up and rapidly discharges the battery making it unusable. But when I took it to one of their Repair Centres they said they could not take it for…
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Item fauly on delivery but supplier wants me to get a manufacturer fault ref?
Hi, Hoping some of you can give advice here. Bought an electronic device online from a well known company, it was delivered quickly- but the transformer in it is buzzing loudly - seems obvious to me it's a fault - so I want to send it back to the supplier for an exchange. However this company is refusing to give me a…
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Online purchase - delivered item not what I bought
I ordered and paid £19.99 for what I was led to believe were a set of 3 pizza cutting boards (small, medium, large) from a seller on Amazon Marketplace. One small board was delivered. I messaged the seller saying I am assuming the medium and large boards will follow shortly. The seller replied: "The order is for only one,…
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Bathroom fitted cracked my tiles
Just had a new bathroom fitted, upon cleaning I noticed 2 floor tiles are cracked where he drilled the radiator into the floor. He didn't even mention to me when he did it!! They're not the thickest of cracks but still cracks. Can I expect him to help replace the tiles or reduce his fee?
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Lg tv
Any advice greatly appreciated! Purchased an LG smart TV via Currys in may 2014 on my credit card. It has just developed a fault, that a repairman states will require a new panel. This is economically not viable (his words). Rang LG customer service, and have escalated complaint to next level, and awaiting call back today.…
