Complaint about faulty new vehicle bought from Nissan

M.Ismail

I am writing to express my frustrations with a recent experience I had with Nissan. I bought a brand new Nissan just over year ago, which has an engine fault with it.
I noticed the fault straight after purchasing the vehicle and reported to the dealership but unfortunately they didn’t take me seriously and their advice was to drive the car little bit more so I could get used to it. I took their advice and have driven the car for few more weeks but realised the problem is only getting worse so I returned the car to dealership and notified them fault.
After kept taking back the vehicle to the dealer for more inspection each time the problem reappear. I finally received a phone call from dealership saying that they have to replace the whole engine because they found a big fault but the dealer couldn’t be able to rectify the problem to my satisfaction.
Having given it a great deal of thought and taking into consideration the above mentioned predicament i told them I’ve had with this car and all its complications along with the inconvenience of replacing the engine. I wrote to Nissan customer services department to complain about the issue and the dealership. I requested to replace the car since something as significant as engine failure occurred within 1st year of purchasing the car. Nissan gave me a call to refuse my request and failed to put it in write.
Since the engine of the car being replace the problem reappear again and i took back the car to the dealership twice so far.
I feel so frustrated with them. I want to take this further but don't know who to complain to! Can anyone help?

neilmcl

What exactly is the problem and when did you purchase the car?

unholyangel

Did you purchase the car on finance or pay even a deposit by credit card? If so you should have the same rights with the creditor that you do the retailer.

The situation is basically within 30 days you can reject for a full refund. After 30 days, the retailer is allowed 1 attempt to repair or replace - however if that repair/replacement fails to bring the goods within conformity of the contract or cannot be enacted within a reasonable time or causing significant inconvenience, you can then insist on a refund - however for motor vehicles, they can reduce the refund once you're past the initial 30 days to account for use you had.

agrinnall

My friend had a similar problem with his new Nissan last year, with the proposed solution being a new engine, but in the end he persuaded them to give him a new car (as I recall it was the dealer who eventually agreed to it, Nissan GB were not much use).

kingfisherblue

I also had a problem with a brand new Nissan - it was a 14 plate Qashqai and it wouldn't go up hills unless I was in first or second gear. On hill starts (such as traffic lights), it stalled regularly. There were also regular problems with the electrics - warning light coming on for brake fluid (intermittently, but regularly), passenger window not working, and various other faults. The dealership wasn't interested.

The timing belt snapped at just under 28,000 miles. This caused a breakdown, fortunately on Tesco car park rather than in the rush hour traffic I was about to enter. The car needed a new engine.

I was fortunate in that the car was a Motability car, and Motability allowed me to end my contract early. I now have a Skoda Yeti.

I know that my story isn't much help, OP, but after the car broke down, I googled and found that a number of cars had the same faults as mine, particularly the timer belt snapping. Several were the same year of registration.

It might be worth googling your car and the fault, in case others have had the same problem. I found several forums (fora?) that I wasn't aware of, giving information about what had happened to posters there.

Marktheshark

Renault in an overcoat, usual Renault Electrical issues.

wealdroam

Marktheshark wrote: »

Renault in an overcoat, usual Renault Electrical issues.

Do 'Renault Electrical issues' usually result in a replacement engine being needed?

Marktheshark

Yes they can and do,high electrical resistance can cause false sensor readings, and cause engines to run as rough as a bag of spanners mimicking engine failure.
Here we are, new engine fitted, same problem.
So it was not the engine.

neilmcl

unholyangel wrote: »

Did you purchase the car on finance or pay even a deposit by credit card? If so you should have the same rights with the creditor that you do the retailer.

The situation is basically within 30 days you can reject for a full refund. After 30 days, the retailer is allowed 1 attempt to repair or replace - however if that repair/replacement fails to bring the goods within conformity of the contract or cannot be enacted within a reasonable time or causing significant inconvenience, you can then insist on a refund - however for motor vehicles, they can reduce the refund once you're past the initial 30 days to account for use you had.

Only if it was purchased after 01 Oct 2015.

john_Norman

I purchased a bran new Nissan Xtrail car this year (2017). The car drives well, but soon after taking delivery, the rear camera became loose. I have been to hell and back with Nissan Customer services. They have blamed me for damaging the camera and have refused to repair under warranty. The customer services have treated like a criminal. I would never, never again buy Nissan. The company are backed up by a very poor, rude and unhelpful customer service team in UK. Can anybody advise if there is any action I can take against Nissan ? The customer services team have told me I have to pay £600 for a new rear camera as they will not repair the current one. Thank you John Norman