Lg tv

steve4mandy

Any advice greatly appreciated!

Purchased an LG smart TV via Currys in may 2014 on my credit card.
It has just developed a fault, that a repairman states will require a new panel. This is economically not viable (his words).

Rang LG customer service, and have escalated complaint to next level, and awaiting call back today. I have stated the TV is not fit for purpose lasting only approx. 28 months.

Now I know LG will do their utmost to wriggle out of this, but do I still have any recourse via Barclaycard???

Many thanks.

cono1717

Wait so have LG came out to repair this and said it's a manufacturing fault?

If so they need to repair, refund or replace it as it then falls under the SoGA 6 years limit.

steve4mandy

Update

Rang Barclaycard who are happy to send out a section 75 claim form.

More surprisingly, rang Currys who for a fee of £95 will look at the out of warranty product under the sale of goods act, if proven to be a manufacturing fault they will repair, or refund (inc fee)????

So Currys it is!

cono1717

Just as a additional option you could find your own specialist and see what cost they will do it for if its less than £95 go with them - currys will still refund the report cost if the report comes back that it's a manufacturing defect.

steve4mandy

Thanks for the heads up!

Local guy is £45, and will have report by tomorrow afternoon.

neilmcl

steve4mandy wrote: »

Thanks for the heads up!

Local guy is £45, and will have report by tomorrow afternoon.

And just to clarify something about your earlier statement about "LG will do their utmost to wriggle out of this". The manufacturer have no duty to you outside their warranty, your statutory rights are with the retailer and also in this case your CC company.

unholyangel

Also the report needs to prove the fault is inherently faulty. A report just saying the panel has failed and unit is faulty will not suffice.

steve4mandy

LG technical department just called. Very nice guy states that ' this is a known fault within the industry, and the tv will require a new panel'.

Well I never did......!

neilmcl

steve4mandy wrote: »

LG technical department just called. Very nice guy states that ' this is a known fault within the industry, and the tv will require a new panel'.

Well I never did......!

And are they offering to repair it?

steve4mandy

Unfortunately not. The contract is between 'the retailer and myself'.

I'm letting Currys deal with it now. Will await their report and see where to go from there.

cono1717

You could have just asked them to email you that report and see if Currys would accept that?