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invoice I know nothing about
Just received an invoice by email, purporting to be from Apple and at a cost of 19.99, for NET Flix. I have no knowledge of this and have certainly not ordered anything or given anyone my bank details. Can anyone help before I panic.
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John Lewis mattress quality issue
[FONT="]Editing the post to get some facts straight (after I husband saw this post). [/FONT] [FONT="]We bought the mattress from John Lewis Stratford store. During our visit I had mentioned the type of bed we had (ottoman with slats) to the salesman and distinctly remember him mentioning that the mattress is…
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Smeg Exploding Oven Door
I purchased my Smeg oven costing £499.99 from Currys on the 31 August 2015. It came with a 5 year warranty. I've not had a full year's use out of the oven, but when I attempted to use the pyroclictic cleaning function for the second time yesterday, the inner glass door completely shattered. We had hot glass everywhere. I…
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Rolex watch purchase problem
Hi I ordered an expensive Rolex watch, as an investment, through a well respected and established jewelers. I paid up front on my credit card. Delivery was stated to be 3-6 weeks as they were ordered from Switzerland. 3.5 months later I still dont have a watch, the shop is saying it is having problems sourcing the watch…
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Coop Insurance Legal Advice
I have been insured with the Cooperative Insurance for many years contents and home insurance + home homecare included. I tried to contact the legal services dept several time today and evening but every time I contacted I them I was just was cut off via phone. They are supposed to offer 24 help. What can I do if other…
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Lowell debt collection
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Urgent Help Required Boiler Fitter
Hi, hope someone can advise me. I arranged to have a new boiler fitted last Friday. I did check the Gas Safe register prior to agreeing to have the work completed. The boiler was fitted Friday, however it is not working at all. Fitter returned yesterday and still could not find fault, may be electrical? He agreed to return…
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get compensation from Amazon fro false advertising
Hello, I am really !!!!ed of. I have order an big item from Amazon. The item costs £26 and I have paid substantial amount of money £4 for next day delivery. Amazon advertises this as: When I have ordered on 13th of Oct it was advertised as: In stock. Estimated delivery Tuesday, 15 Oct. when you choose One-Day Delivery at…
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Refund of delivery costs?
Hi! I bought some items from Land's End in July for approx £200, and also paid a £3.95 delivery charge. In the end I decided to return the entire order which I did a couple of weeks ago. Land's End has a very generous returns policy with no returns deadline so it didn't matter that it was over 2 months since the original…
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Hotpoint Tumbler Dryer
Hi, Got a replacement tumble dryer though Domestic and General Insurance, paid an extra 59.00 to get a better one, so got a Hotpoint Aquarius. Received it on the 1/9/16 had to get an engineer in on 13th October, as when I used it it all stopped. When he came on the 13 apparently he replaced 3 parts, but after numerous…
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CEX/WEBUY Refusing to Refund
Hello! Just signed up to this forum for a bit of help as it seems to be full of knowledge. On September 26th I bought a Mac mini from CEX online and I was sent a much older version than the one I ordered. I immediately sent it back for a replacement in the original packaging however after a week I had heard nothing so I…
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New laptop not working - advice on getting a refund
I bought a new laptop online at the beginning of September. After 4 weeks the fan broke and there was an error message that came up saying the fan needed to be changed, so I contacted HP (the manufacturer) and they came and changed it. Since I have had it, it has frozen multiple times and the fan goes into overdrive and is…
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DFS delivered wrong sofa...
Hi I could really do with some advice please. Story so far... I stupidly decided to order 2 sofa's online from DFS in July this year on 4 years interest free credit. Got the paperwork in the post and said delivery in 5 weeks. After 5 weeks i contacted DFS to see where my sofa's were to be told thay were still being made…
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Ticketmaster
Any advice please.... I contacted Ticketmaster to see if I could receive a refund for tickets I had bought to an Andrea Bocelli concert. Sadly my mother-in law was in hospital and was I was not expecting her to come home. . A few days after the event I received an email stating. " We sell the tickets on behalf of the venue…
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Curry's and sale of goods act - help!
Hi, I bought a Hoover washing machine from Currys 19 months ago for £260. A couple of weeks ago it started making a burning smell and hubby has had the motor out and tells me that two of the communators have broken off. I have lodged a claim through Sale of Goods Act, but they are saying that I have to pay £119 for an…
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A company says that I didn't pay for an online transaction and won't reimburse me
I placed an order on the 28th sept online for items, the money was paid from my account on the 29th. I have not received the items so I contacted the company,they say that the order didn't go through as the payment was declined. The money has definitely been taken, what can I do to get my money back ? It wasn't a huge…
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Mobile insurance claim - faulty handsets
Hi, Need some advice where I stand and would appreciate any help. Bought a mobile phone on contract in September 2014, iPhone 6 Plus 128GB. For the last 12 months I have had intermittent bluetooth problems across multiple cars/bluetooth kits. Despite 2 replaced handsets and an uncountable amount of technical support from…
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Electricity Supply Dispute
Hi all, A long and protracted problem which I am hoping you can assist me with, please. Two properties next door to each other - property A and property B. I lived in A and my mother lived in B. Both were supplied by EDF. When my Mother died in Christmas 2012, I moved out from A and into B. A tenant moved into A and I…
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Microwave refunded but NOT collected - Can I keep it?
Hi I bought a microwave from George.com at Asda. However, I decided to return it as it was unsuitable. On 12/09/16 no one showed up and my sister was at home all day. On 13/09/16 Yodel attempted collection at 5.14, even though I had already explained to George customer services that no one would be home until after 7pm.…
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Bogus car trader online
I bought a car from a "dealer" from a Gumtree ad who didnt give me the V5. It was sold online as a "very good car" and "drives like new" in a trade advert. We met after hours, on the street, and not in his office. I paid via bank transfer at my house, as i didnt want to use an ATM. Yes, stupid, i know. After paying, i got…
