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Overcharged by a Locksmith
I recently engaged locksmith service from a firm named AM London Locksmith (www . londonlocksmith . london), not an MLA locksmith, and have been overcharged. I was wondering whether you could provide me with some advice as to what you think of the situation. On its pricing page, the cost of replacing a cylinder is £59. I…
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Replacement sofa cheaper can I get price difference refunded?
Long story short, I bought 2 matching sofas from Ikea in July 2014, in just over 2 years they have developed the same fault 3 times. As they were under a 10 guarantee Ikea came out twice to repair them. When another spring broke last weekend I emailed and asked for replacements of a different design, and Ikea have been…
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If x comes with a free y do I need to return y if x is returned defective?
As per the title I recently bought something that was advertised as "Pre-order x and get a free y". I now have to return x for a refund as the first one was defective and the replacement also turned out to be defective. The y is fully functional and would be of use to me. As y was advertised as "free" do I need to return…
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Will - with foreign property
Anyone know how I can find a good and not too expensive London solicitor who can do a will that also includes a house in France?
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Rangemaster Breaking promises
I moved in March and bought with the house a Rangemaster cooker that was in poor shape and needed replacement parts fitted so both ovens would work. I contacted Rangemaster, it was out of warranty and they said they had a company that did repairs for them called First4service and put me in touch with them I was told the…
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Claim against a university
I'm wanting to put a claim in against a uni and wonder if anyone can recommend a solicitor who do no win no fee please. Problems from day 1. Teachers not turning up. Poor quality teaching. Very long story. Basically if I said I was buying a Porsche car I ended up with a push bike for the same price of car. Formal complaint…
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Car dealer refusing a refund
Bought a used car and in the advert it stated it had a Bose sound system, this alone can cost around £1800 to buy. Got the car home and there were some electrical faults with the car so had a mechanic take a look and he discovered that it was not a bose sound system it was just Bose speakers and the amplifier was another…
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Dreams Mattress Issue. Advice needed please.
I recently purchased a Sealy Sotherby mattress from Dreams. It has a pillow top & I noticed very quickly that it started to dip. Dreams sent Homeserve to inspect and said at 2mm it was within guidelines. 2 weeks on, the bed is dipping more and has developed ridges in the pillow top. A second inspection showed the dip was…
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Motorola watch repair
Hello, I have a problem with Motorola and their partners who repair electronics. Situation is as below #1 - Bought a Moto 360 version 2 watch in Nov 2015 #2 - Recently figured out that the heart rate sensor is not working properly. It gave 60 bpm on a table ! #3 - Reported on twitter, Motorola forums etc and been advised…
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Van insurance company gone bust !
Hi , I'm in a bit of a pickle at the moment , the insurance company "ENTERPRISE" have gone bust , this all started back in august , basically my insurance broker have advised that I won't have cover from the 26th oct , I have had to keep paying the monthly payment to close brothers who funded the policy , and are now…
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British Gas
In November 2011, I had a new central heating system installed. It has cost me approximately £6k, which I am still paying for. I have had a problem with the boiler (losing water pressure, so think it is a leak) and British Gas are basically telling me tough luck, as I only had one year cover. It is my understanding that…
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New carpet - advice please!
I had a new carpet fitted from a local independent store about 6 weeks ago at a cost of around £1400. The shop arranged for their fitters to actually fit the carpet and I had to pay them on the day - this was written on my invoice. They fitted the carpet really well. As I was getting a new sofa delivered in a few weeks, I…
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Online purchase of wedding dress
Hello, We purchased a wedding dress online from a company called Aisle style uk. The dress came from a factory in China. Turned out my daughter didn't like the dress. The company say they can only take returns if it is faulty or they Sent the wrong dress. We would like a refund . I am under the impression that anything you…
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Music Magpie - where is my phone!?
Hi all, Not sure of the best forum to post this, but here goes: I recently sent my old Samsung Note 4 mobile away to Music Magpie after receiving a £170 offer on their website. A few days later I received an email saying a counter offer had been made as the device was damaged. Given that I have had it almost two years and…
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Do I have any rights against my vets?
My kitten's normal food is a very pink colour, and I noticed what looked like blood in her faeces last week. Long story short, as she was acting completely normally I decided to first change her food to see if that was the reason before taking her to the vets to have various tests done. After changing it, the colour…
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Rusty cooker any rights??
Hi I bought a cooker from currys pc world online for £1000 a big range one it was on offer so bought it a bit before I needed Italy's have been having a lot of building work delays. I didn't open the package until a month after it was delivered as I did didnt want it to get damage and had no use for it. Upon opening…
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Do I get to keep the TV?
Now I know that if you're sent goods by mistake you have to contact the seller, tell them and then return them or you can be done for theft but... On the 28 SEPT I was sent a TV I had cancelled and then been refunded for (£650). I went through the moral soul searching and, completely our of character, decided I should let…
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Soccersixes football
Hi all, The other thursday i signed up to a six a side league and played that night paying the £30 fee, the next morning we left the league and i text the league manager we no longer want to play about 2 weeks later i get a letter saying they want £120 or £600 if they go to court so i ring them up and get it down to £60. I…
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Snug Mattress Toppers - big risk
Afternoon Can anyone offer me some consumer advice? I purchased the top-of-the-range Snug mattress topper at the beginning of the summer. We have a good quality firm mattress but since we bought it I have developed problems with my joints. I have tried a mattress with an integrated memory foam at a friends house overnight…
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wrong dress delivered - please help
I ordered a dress from best dressed on-line at the end of June. The dress I got delivered, was not the one I ordered, it was not even a dress, it was a matching top and skirt! I e-mailed customer services, and explained what had happened. I was told there was no point in returning the goods, due to delivery costs, as it…