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wrong dress delivered - please help
KirstyDunford
Posts: 2 Newbie
I ordered a dress from best dressed on-line at the end of June. The dress I got delivered, was not the one I ordered, it was not even a dress, it was a matching top and skirt! I e-mailed customer services, and explained what had happened. I was told there was no point in returning the goods, due to delivery costs, as it came from China. I was then told I could get a partial refund, but I requested a full refund. Since then, despite sending several e-mails to ask what is happening, I have not had any replies. What can I do next to ensure I get a refund?
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Comments
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How did you pay for the dress and how much did it cost?0
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The dress cost £72.26, and it was paid on a debit card.0
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KirstyDunford wrote: »The dress cost £72.26, and it was paid on a debit card.
Try a chargeback with your bank - not as described.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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