Dodgy Currys Miele Offer

k3ndo

Hi All,

Sorry for the long post....

I was just after some advice for my Mum since she doesn't seem to be getting very far with Currys or Miele.

She's recently had a new kitchen and decided to treat herself to a new Fridge Freezer and Washing machine.
She went in to a local Currys store and was helped by a 'wonderful lady' who brought the Miele products with cashback offers to her attention. The shop assistant was really helpful giving her the details of exactly what she needed to do to get the cash back, printing out a link to the website ad showing her where the serial numbers were on each item, since she would need that to claim.

The washing machine seems to have been straight forward and she was able to request the cashback online from Miele, but the Fridge is another story.

I was giving her a hand to claim the cashback and when I tried to claim the £150 back on the Fridge, the model number wasn't listed on the Miele promotions website. Nothing even close, so I told her to email Miele and ask why she couldn't select the fridge that she'd purchased.

Miele eventually got back to her and told her that there wasn't an offer with that particular fridge, and she would have to take it up with Currys.

So she emailed Currys customer services and they've finally come back and said that they didn't have the offer on the fridge that she purchased, despite the shop assistant telling her that it had the offer and that it was listed on their website.

Now being the cynic that I am, I archived the website at the time since I expected they were going to do something shady...

Current website

Archived website(Scroll down to the red text)

As you can see... the cashback is no more!

Currys are saying that the offer isn't applicable to the exact model she bought, even though she has bought the KD28032 model?! What would be our next course of action?

Many thanks!

[Deleted User]

Just show the archived details to Curry's. As long as the archived deal was live on the date of the original purchase, then Curry's should honour it.

Fosterdog

When exactly was it purchased? Was it purchased on the same day she was advised in store that it had a cash back offer or on the same day you read it online?

Looking at the Miele website there was this cash back offer running from April 28th to September 30th, the same date as your archived page, your model is included with £100 cash back https://www.miele.co.uk/domestic/refrigeration-cashback-3199.htm

Then there is a second cashback running from 17th October to 30th November where your model still qualifies but only for £50 cash back https://www.miele.co.uk/domestic/up-to-200-cashback-on-selected-fridge-freezers-3201.htm#p3351

k3ndo

Sorry I didn't respond sooner, Curry's CS continued to be awkward and eventually offered £40, but since it was £90 short of what it should be, my mum wasn't happy. She rejected the offer and advised them that she would be taking it to Trading Standards, Currys CS just ignored her.

Fortunately there is a happy ending, she went back to the store she bought it from and showed them the archived copy of the website and they refunded the full £150 that she was entitled to.

Feel daft now, but the moral of the story: Don't bother with Currys CS in the first instance, just back to the store!

macman

The 'wonderful lady' was probably not a shop assistant, she was most likely employed by Miele to 'advise on' (i.e. to promote) their products instore, for which Currys would have received a fee. The moral is to take your custom to somewhere other than DSG.
Currys are not the only retailers who engage in this kind of dubious practice.

k3ndo

macman wrote: »

The 'wonderful lady' was probably not a shop assistant, she was most likely employed by Miele to 'advise on' (i.e. to promote) their products instore, for which Currys would have received a fee. The moral is to take your custom to somewhere other than DSG.
Currys are not the only retailers who engage in this kind of dubious practice.

Maybe true, Dixons/Currys/PCWorld have always had dubious practices. Arranging 'special' models from manufacturers so that they can't be compared on comparison sites. "find it cheaper and we'll match it..."
"Ok what about model number 'REKT1234'?" "Ahhh, no sorry, we only stock 'REKT1234-FU'...! it might look exactly the same, but its got extremely subtle differences.... so we can't give a discount..."

My Mum said that 10+ years ago it would mean that you would just avoid that currys in future, but nowadays there's hardly any large appliance centres to take your business to... (she won't order off the net! I've tried!)

DCFC79

John Lewis do appliances instore I believe.
Any local independent firms who sell appliances ?

Whats the reason she wont buy from the internet ?

k3ndo

Probably the same reason my dad turns the router off when they've not got the laptop turned on... there's hackers everywhere apparently.

I've tried, believe me!