-
Used car on fire after one day!
Hi - my husband bought a used car from a dealer on Sunday. A 60 plate Saab, paid nearly £6k on debit card then part exed his car for £1k. Driving home from work the next day, the car set on fire on the motorway. Fire brigade called and car is a write off. We have advised the dealership (independent not a big chain) that we…
-
Order cancelled but still delivered and retailer won't refund
I ordered £400 of electrical goods expecting delivery within a couple of days. I then got an email saying they were out of stock and delivery would be up to 5 days so I replied cancelling the order. Two days later they despatched the order anyway so after the goods arrived (a week later) I again emailed asking them to…
-
Free delivery - now being charged
Hi I purchased some items online that came to £50 in total so I was entitled to free delivery. I then received an email saying one of the items was out of stock and I would be refunded accordingly. When I checked online today, since the order is now under £50 due to the cancellation, I have been charged delivery of £4.95.…
-
Private sale - return of deposit
I wondered if I could possibly ask a bit of advice as this issue is really getting to me! This weekend we went to view a second hand caravan that was being sold privately. We spent quite a lot of time looking round the caravan, and asking questions to the seller. This would be the first time we have bought a caravan so we…
-
Hotel room was to hot to sleep so we left but director won't refund
We stayed in a Hotel in Bournemouth and to cut a long story short is was to hot to sleep in. The baby was stripped to her nappy and dripping with sweat. The corridor was cooler than the room. The in room advice was to drink water and put the fan on to cool the room. There was no fan in the room and when room service bought…
-
Exchange or refund??
Can anyone help? I bought a pair of hair straighteners in January on sale on boots.com and now they wont heat up at all. I got them half price and paid for them using my advantage points and collected the item in store. I can't for the life of me find the receipt but I can get a copy of the order from my online account.…
-
Rogue Trader / Poor Work WWYD?
I hope this is the right place to post :o In June, I got some quotes for my leaking chimneys (terraced house and has one on each side). 3 different tradesmen came round and I hired the guy who was mid price and the only one who actually pulled out a ladder to get into and actually on the roof to see what the issue was.…
-
Paid for ticket but messed around at venue.
I booked a very rare treat for myself for a weekend at a convention where there was photoshoots which you paid for and autograph signings. I have disability which makes it difficult to stand for too long and when I went to see a guest I was only 3rd in queue at that time (was busy all day otherwise) just as it was my turn…
-
Trying to return an item but company failing to collect
I was delivered a large, heavy item a couple of weeks ago. It came in two heavy boxes. However, on inspection it was totally the wrong item. Not what I had ordered. I therefore rang and emailed the company to get a refund and to send the item back. They've arranged a courier on three separate days (any time between 8 and…
-
Outdoor Revolution 4.4 problems
Hi. I am after a little advice. I purchased an 8 man air tent (900 pounds - Outdoor Revolution 4.4 oxygen ozone) in January as it was on offer, I couldn't find any reviews on it so thought because it was a reasonably new tent that that was the reason. I got it out for the first time a few weeks ago to air it out before we…
-
Returns
Hi all, I'm in the middle of restoring a car and my issue came when I ordered an exhaust from a Peugeot dealers parts department. On their system there were two options, the first was Peugeots original part. I asked for this thinking it would be the same as the one that came on the car from the factory. I had to pay in…
-
Incurring Garage Storage Charge because of 3rd Party Delays
About 3 weeks ago, the gearbox went on my car. I have a warranty with Gem Warranties, so I gave them a call, and they gave me one of their authorized garages to take it to (it has to be an authorized garage to honor the warranty). But this garage wanted £1700 for a rebuild, and my claim limit is £500! Naturally, I started…
-
Dreams TV Bed Out of Warranty Issue - Homeserve Furniture Repairs Issue
Hello there I bought a dreams Barcelona TV Bed 2 years ago. Bed was fine and working until approximately 3 months ago when the TV raising mechanism stopped working. Upon calling Dreams CS they instructed me to get in touch with Homeserve Furniture Repairs and have them come and assess the issue. Last week i had the…
-
Fallen foul of Easyspace auto-renewal...
Hi I've got a webhosting package with Easyspace. I removed all content from it months ago, I wasn't using it and no intention to renew this now redundant package. I didn't realise this product was set to auto-renew. They've taken £104 from my account, what's more annoying the package doesn't officially renew until 13th…
-
Suprise Vet Bills - Debt Collection
Hopefully this is the correct forum, none of them quite seem to match my requirements. I've recently had a call from a debt collection firm regarding a £700 vet bill from January of this year. They rang with my details but an incorrect address. I'm assuming all of the details regarding this bill have been going to that…
-
Domestic & General Services - Mis-sold plan?
Hi This is my first post and I'm looking for some advice about Domestic & General and a plan they sold me. My fridge freezer broke and I rang hotpoint to enquire about an engineer. I was clear with them that I didn't want anything expensive when the cost of a new appliance is reasonably cheap. They offered me 3 plans, one…
-
Cancelling or changing Wicks Kitchen Order
HI, We paid in full for a Wicks Kitchen 3 weeks ago. Does anyone know if we would be able to change the kitchen we have chosen or cancel this order? We paid Cash in full on the day. The kitchen is not due to be installed until the 2nd week in October and as yet we have not had the Installation company come round to do the…
-
Card payment - help needed
Hey everyone, I'm hoping that someone can help me with something. I've tried everything and looked everywhere online but literally can't find the answer. In February I made a purchase to the Dukan Diet for their regime coaching services. Since then I have literally received nothing from them. No email, no service. I've…
-
Fixing Car Problems
We've just taken a car to a garage to have a leaking coolant liquid problem fixed. In theory it should be a fairly straight forward job - find source of leak with coolant system under pressure and hopefully resolve the problem At first they said they couldn't find the leak, but then they said they traced it to a part (£54…
-
Private doc fee - dis-satisfied
Hi all, I rang a private hospital last week and spoke to a secretary and explained that I have condition X and would like to see a specialist. She mentioned Dr Y and booked me an appointment the very next day and a fee of £175 for a 30 minute consultation. I did a 140 mile round trip journey for this app and spend the best…
