Dreams TV Bed Out of Warranty Issue - Homeserve Furniture Repairs Issue

tonymcp86

Hello there

I bought a dreams Barcelona TV Bed 2 years ago.
Bed was fine and working until approximately 3 months ago when the TV raising mechanism stopped working.

Upon calling Dreams CS they instructed me to get in touch with Homeserve Furniture Repairs and have them come and assess the issue.
Last week i had the technician come to my house and assess that the motor which raises the TV is no longer working and that they would send me a quote for the part and installation within the next few days.

Today, i receive a letter stating that HFR can't obtain the part from dreams, but i'm welcome to speak to Dreams directly to try and get the part and at which point they can come and install for a cost etc.
I've spoken with HFR and they have told me that Dreams do not supply them with parts at all - Whats the point of using them then???

I have spoken with Dreams this morning and sent them a copy of the letter as I want to know what my next step is in rectifying the issue with my bed.

As HFR have labelled the problem as an out of warranty issue, and it appears Dreams no longer sell this particular bed model, is this any recourse i have to getting this issue resolved?

Thanks in advance.

Tony

JJ_Egan

See the stickies at the top . Basically your rights under the Sale of Goods Act are against Dreams who are the vendor . The motor should reasonably have lasted longer .

bris

JJ_Egan wrote: »

See the stickies at the top . Basically The motor should reasonably have lasted longer .

If they can prove it.

Keep_pedalling

A bed is always going to outlast a built in TV so basically combining the two things is a bad idea. It is likely however that it has used a fairly standard motor that can easily be sourced it's just a question verifying what motor is required.

fleshandbone

Good idea from keep pedalling.
Find it out and source the motor yourself as an alternative solution.

tonymcp86

Hi all

Thanks for the advice

Problem is dreams won't give me details of the part and they won't give the details to home serve who came out to assess it.

I would have said that the motor should have needed to last longer than 2 years in my opinion. Do I need to prove it should have or do dreams?

wealdroam

tonymcp86 wrote: »

I would have said that the motor should have needed to last longer than 2 years in my opinion. Do I need to prove it should have or do dreams?

You need to prove, on the balance of probability, that the thing is inherently faulty.

An inherent fault is one that is present at the time of the sale but not necessarily apparent at the time of the sale.

To put that another way, you need to demonstrate that the problem is not due to your carelessness or misuse.

DoaM

If you can dismantle the relevant part of the bed (there are loads of assembly instructions online) then the motor part number might be printed on it.

tonymcp86

I'm waiting for dreams to initially come back on what they can do or offer before i dismantle the bed to find the part details myself.

I dont want to jeopardise the integrity of the product by handling it myself if it could come back to haunt me if i go further with this.