Hotel room was to hot to sleep so we left but director won't refund

Sarahjones

We stayed in a Hotel in Bournemouth and to cut a long story short is was to hot to sleep in. The baby was stripped to her nappy and dripping with sweat. The corridor was cooler than the room. The in room advice was to drink water and put the fan on to cool the room. There was no fan in the room and when room service bought it up it was a 9 inch desk fan. It was not going to cool the room.
We complained to the desk and they said all the rooms were hot etc due to hot weather.
We checked out but the hotel manager couldn't give a refund only the director. 3 weeks later he emails saying he will not refund as it was hot that day!
Is there anything we can do?

missbiggles1

Book an hotel with air conditioning next time?

TadleyBaggie

Open the windows?

neilmcl

Sarahjones wrote: »

We stayed in a Hotel in Bournemouth and to cut a long story short is was to hot to sleep in. The baby was stripped to her nappy and dripping with sweat. The corridor was cooler than the room. The in room advice was to drink water and put the fan on to cool the room. There was no fan in the room and when room service bought it up it was a 9 inch desk fan. It was not going to cool the room.
We complained to the desk and they said all the rooms were hot etc due to hot weather.
We checked out but the hotel manager couldn't give a refund only the director. 3 weeks later he emails saying he will not refund as it was hot that day!
Is there anything we can do?

Rooms will get hot in hot weather, what did you expect!

[Deleted User]

Sarahjones wrote: »

he emails saying he will not refund as it was hot that day!
Is there anything we can do?

I'm afraid the hotel is not responsible for the weather being too hot for your comfort. If you suffer in such conditions then you really need to be staying in hotels with air conditioning in future.

Did you really expect the hotel to refund you because of the weather? They did bring a fan on request, I don't see what else they could do.

fleshandbone

Hotel is in the right. You can't blame the weather on the hotel and you can't blame the hotel because you chose a hotel with no air con.

GwylimT

Clearly if a baby was sweating they were too hot, so leaving was the right thing to do, however as the hotel didn't have an air cooling system you will not be entitled to any refund.

DoaM

fleshandbone wrote: »

Hotel is in the right. You can't blame the weather on the hotel and you can't blame the hotel because you chose a hotel with no air con.

That's more like it.

AylesburyDuck

Hotel is not in control of the weather.
Now had the room been advertised as air conditioned and it had broken down, you might have had a leg, but no, no leg to stand on that i can see in this instance.

DCFC79

Sarahjones wrote: »

We stayed in a Hotel in Bournemouth and to cut a long story short is was to hot to sleep in. The baby was stripped to her nappy and dripping with sweat. The corridor was cooler than the room. The in room advice was to drink water and put the fan on to cool the room. There was no fan in the room and when room service bought it up it was a 9 inch desk fan. It was not going to cool the room.
We complained to the desk and they said all the rooms were hot etc due to hot weather.
We checked out but the hotel manager couldn't give a refund only the director. 3 weeks later he emails saying he will not refund as it was hot that day!
Is there anything we can do?

Take it up with those who control the weather.

paddyrg

Was this a chain 4*, or a cheap independent, or somewhere in between? I think cost will be relevant in deciding if you had a reasonable expectation of central air cooling