Hotel room was to hot to sleep so we left but director won't refund

Undervalued

paddyrg wrote: »

Was this a chain 4*, or a cheap independent, or somewhere in between? I think cost will be relevant in deciding if you had a reasonable expectation of central air cooling

Only a tiny percentage of houses in the UK have air conditioning so why would it be "reasonable" to expect it in a hotel room?

Sarahjones

I'm not sure why people post on here? I was hoping for helpful advice not a bashing

1. The hotel room was £130 but I don't think price is the issue here
2. Hotel room windows do not open more than 2 inches and a 9inch drag fan is not going to drag in any air.
3. If we had been daft and followed the hotel advice sheet in the room of drinking more and sleeping with less layers and the baby had dehydrated and ended up in hospital would the hotel be liable?

So really my advice was at what point does duty of care start and stop.

At home you fling open windows, put the fans on and cool the room. This is not my home

Lastly being a hotel it can't have been the first time in 30 years the hotel rooms have got hot and the fan and Windows were inadequate

fleshandbone

Sarahjones wrote: »

I'm not sure why people post on here? I was hoping for helpful advice not a bashing

1. The hotel room was £130 but I don't think price is the issue here
2. Hotel room windows do not open more than 2 inches and a 9inch drag fan is not going to drag in any air.
3. If we had been daft and followed the hotel advice sheet in the room of drinking more and sleeping with less layers and the baby had dehydrated and ended up in hospital would the hotel be liable?

So really my advice was at what point does duty of care start and stop.

At home you fling open windows, put the fans on and cool the room. This is not my home

Lastly being a hotel it can't have been the first time in 30 years the hotel rooms have got hot and the fan and Windows were inadequate

It was a hot day!! you want the hotel to compensate you for the weather which is utterly ridiculous.

HiToAll

DCFC79 wrote: »

Take it up with those who control the weather.

'The man who sued God'

agrinnall

In response to point 3: No.

EmmyLou30

Hotel rooms get far hotter than your home does due to the doors always being shut, and being generally small rooms with inadequate ventilation. I stayed in a hotel in February in the coldest of weather and been too hot to sleep myself so always go for aircon. We stayed at a Premier Inn recently that advertised itself as having aircon but turned out to be a cooling air system that did sweet FA to cool the room and it was only around 17 degrees outside but mid 20's in the room. 3 nights of no sleep and the reception only able to offer us a desk fan I complained and had the whole lot refunded with their good night sleep guarantee. I'd have rather had some sleep but at least I got my money back.I'd advise a Premier Inn next time maybe to make sure you get a refund if required.

takman

Undervalued wrote: »

Only a tiny percentage of houses in the UK have air conditioning so why would it be "reasonable" to expect it in a hotel room?

I would say the majority of large hotels have air conditioning. I have stayed in many large hotels and they all had air conditioning in the rooms.
The only hotels that don't tend to have air conditioning are smaller guest houses with only a handful of rooms.

But unless the hotel states it on it's website then I always expect it not to have it!.

naedanger

Sarahjones wrote: »

I'm not sure why people post on here? I was hoping for helpful advice not a bashing

1. The hotel room was £130 but I don't think price is the issue here
2. Hotel room windows do not open more than 2 inches and a 9inch drag fan is not going to drag in any air.
3. If we had been daft and followed the hotel advice sheet in the room of drinking more and sleeping with less layers and the baby had dehydrated and ended up in hospital would the hotel be liable?

So really my advice was at what point does duty of care start and stop.

At home you fling open windows, put the fans on and cool the room. This is not my home

Lastly being a hotel it can't have been the first time in 30 years the hotel rooms have got hot and the fan and Windows were inadequate

If you paid by credit card then you could complain to your credit card company and demand a refund from them. However they will only agree if they believe your case merits a refund. If you are unhappy with the credit card company's response then you can complain about their response to the Financial Ombudsman Service. (Again FOS may or may not agree with you, depending on whether or not you can persuade them your action was reasonable in the circumstances.)

See the following link for details (if relevant):
http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

For what it is worth the AA's view of hotel standards and customer expectations regarding bedroom windows and ventilation:


ALL STAR RATINGS
2.6.13 windows
•  At least one window that can be opened safely and which provides good levels of direct natural light and ventilation. Windows well
fitted, easy to shut and open and remain open. A pole provided to open any Velux-style windows or skylights.
•  Rooms without windows are generally not acceptable (however dispensations may be available on specific rooms).
•  Security fittings installed on all bedroom windows where, when open, access could be gained from outside e.g. patio doors and
windows near fire escapes.
•  It is acceptable for a bedroom to overlook a large internal atrium. The bedroom should be air-conditioned and naturally illuminated.
•  Air conditioning provided where windows cannot be opened.

https://www.theaa.com/resources/Documents/pdf/business/hotel_services/aa_hotel_quality_standards.pdf

powerful_Rogue

Sarahjones wrote: »

I'm not sure why people post on here? I was hoping for helpful advice not a bashing

You haven't received a 'bashing' - Its just that everyone disagrees with you.

2. Hotel room windows do not open more than 2 inches and a 9inch drag fan is not going to drag in any air.

Good old health and safety. Imagine the uproar if a small child fell out of an open window.

3. If we had been daft and followed the hotel advice sheet in the room of drinking more and sleeping with less layers and the baby had dehydrated and ended up in hospital would the hotel be liable?

Well not the hotel. As you said, it was an 'Advice sheet'. The baby is your responsibility.

So really my advice was at what point does duty of care start and stop.

Yours or the hotels?

At home you fling open windows, put the fans on and cool the room. This is not my home

Exactly, this is a hotel. You can't just fling open windows in hotels as they have to follow rules and regulations.

woolythoughts

powerful_Rogue wrote: »

Good old health and safety. Imagine the uproar if a small child fell out of an open window.

This !!!!es me off no end. It's the parents responsibility to ensure heir Childs safety. I don't see why I should have to broil to death in a green house with no ventilation just because some people are too !!!!less to parent their kids properly.

If a small child did fall out the parents should be prosecuted for neglect - it's not the hotels responsibility