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Signed for incomplete delivery at work
I wasn't too sure which forum this belongs in.. I work in a pub and we received a delivery whilst I was working. Usually I would check it but I just didn't have the time to check it and just signed for it. It turns out the delivery was down by 6 bottles of 1.5L spirits. They are apparently checking if the supplier has any…
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Advice needed!
I bought some trainers and clothes from a lady's selling page on Facebook. I had to pay for the items upon delivery...I paid by cash. When trying on the items, they were clearly not true to size and did not fit. I queried this with the seller and asked for a refund. All she is prepared to offer me is an exchange. The items…
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Royal Mail claim help needed re lost parcel
Sold a second hand item on Amazon but it never arrived so I refunded the buyer and submitted a Royal Mail claim based on the price I'd sold it at, for which I provided proof of my listing and sale price. I'm shocked that they have now emailed to say they need proof of WHAT I PAID for it when I bought it. That was probably…
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Paying finance for goods not recieved
Hi Everyone!! First of all I must let you know this is my first EVER post!! So, I'll apologise now if I get anything wrong. I need some advice, I am wanting to build up my credit rating and approached perfect home. I was accepted for finance for a table and 4 chairs via their website (no local store to visit) paid my first…
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Mobile phone refund rights
I bought a mobile just under a year ago (from carphone warehouse). I have a 2 year warranty. Had several problems with it, really fed up. Get bad hep from stores. I am looking into (if possible) getting a refund, but not sure of my rights and how to go about it. It has always been in a case, has no external damage (apart…
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second hand car
Hi , my son brought him self a second hand car from a private seller. When he went to view it the seller seemed really nice and told my son he had owned the car for a number of years and on its last mot the car had past its mot with no advisorys , he showed my son its last mot certificate . He did mention though that the…
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Consumer rights for replacement goods
Hello, I've looked for some info on this online and around MSE but am still unclear, so I wonder if someone can help. I bought a four-slice toaster in October 2013, one side of which stopped working in July 2015. As it was still in warranty, the manufacturer replaced it. Now, the same fault has occurred on the replacement…
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query - length of time for retailer to take money from account for transaction
Advice please. I ordered a few items online from a retailer (not sure i can state the shop name) on 5th may 2016, this order was delivered etc and thought nothing else of it but this morning (19th aug) I have recieved an email and text saying they made a mistake and didnt take the money from my account so will be doing so…
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Student Discount not being fulfilled help wanted
Dear MSE forum, I ordered a new bike from a fairly large bike specialist in Yorkshire. I was told of their great deals and that they did student discount, 10% at that. As a student I thought this was fantastic. I arrived at the bike shop and sat on a few bikes. The sales assistant couldn't believe the deal that was on the…
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Builder gone AWOL
Hi - I could do with some advice please. We are halfway through having a new bathroom and some building work done, but the builder keeps not turning up when he's supposed to, and is now not answering his phone. We found him through Checkatrade and he and his company did a great job on the first job they did for us in June,…
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Charlies Direct - Warning!
I have just bought a Kingfisher Knapsack Pressure Sprayer from Charlies Direct. When I used the sprayer for the first time two leaks appeared on the top of the pump through a fault in the cap. Clearly this is dangerous when spraying weedkiller . I asked for a refund or for Charlies Direct to provide an alternative…
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Austin Reed - Need Help!
Hi all, On 7th May 2016, I ordered some bespoke tailor made shirts from Austin Reed coming to a total of £458.00. I have a receipt for this transaction (already paid) and they said they would contact me in eight weeks when the shirts were ready. They never did. I tried to ring them with no answer, and a bit of researching…
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Dropbox free trial - refunds?
I signed up for a free trial to Dropbox - in the end I didn't use the service at all and forgot about the trial altogether. I have been charged £66 when that trial has morphed into a year's subscription. Dropbox refuse to refund me the £66 even though I have no plans to use their service. They are a US company and say they…
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Buying a refurbished good
I have just purchased a gps watch off a seller through Amazon. Co.UK. I did get a good saving but I didn't see anywhere on the advert that it said refurbished. Once it arrived I checked it over and it does seem ok buthe I'm concerned about the rights I hold. Can u enlighten me if and where they are different from buying…
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Incorrect Credit Rating
EE put bad markers on my credit file and I was offered derisory compensation after I lodged a complaint, which ended up going through the Ombudsman. The ridiculous thing is that these markers remain to this day well over a year after EE were made aware of their mistake. In the words of the OS case investigator in an email…
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Easirent Car Loan
Hi, My wife recently rented a car from Easirent car hire (easirent.com) in Edinburgh for a week. We have rented from them before with no problem. They are often quite laid-back and sort of rush the initial check. Even if you point out scratches they tend to say that won't be a problem and don't write them down on the…
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Additional charge on Sony camera repair
Hi all, I recently sent my Sony compact camera in for a repair at their central service centre as it stopped working due to the lens not extending/retracting properly. Quick googling suggests it a common fault due to dust. I bought it almost 3 years ago, so it is not under warranty now. After entering the camera details…
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Freezing up Haier 'Frost free' American Fridge freezer
Hi. Fridge freezer bought in November 2015 from the Co-op. It's started making a terrible noise, so I reported it on 8/9/16. Haier sent an engineer yesterday who said we needed to eat some of the food as it needed defrosting. Unfortunately, due to plans (we already changed them for this appointment and told both the Co-op…
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For a refund, does within 14 include the day of purchase?
I bought some scarves in a shop and paid cash. The receipt says the items can be exchanged or returned within 14 days. I bought the items on a Sunday and returned 2 weeks later on a Sunday to exchange two of them for a different colour. I was told I was 1 day late, 14 days includes the day of purchase so 14 days was…
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Shocking Dunster House Delivery
I feel I have to share this with you. I ordered a Summer House from Dunster House in Bedford, they are supposed to be the premium suppliers of log cabins, summer houses etc. Spoke with their sales team to ensure that I was ordering the right summer house for me. Stipulated that the shipment would have to come through my…
