Shocking Dunster House Delivery

Jenny_JJ

I feel I have to share this with you. I ordered a Summer House from Dunster House in Bedford, they are supposed to be the premium suppliers of log cabins, summer houses etc. Spoke with their sales team to ensure that I was ordering the right summer house for me. Stipulated that the shipment would have to come through my neighbours garden as I had no side or through area to my garden.
Dunster agreed that this was something that occurred with deliveries as no one has the perfect home for receiving shipments, which gave me the reassurance.
Shipment arrived last week 10th August. I left work early to take in the shipment. On arrival at my home Dunster delivery drivers were hostile. Told Dunster if it cannot be delivered just give me my money. They did not want to bring the delivery through and purposely banged the shipment when bringing through the garden so much so that they damaged my neighbours property.
There response – ‘well you wanted the items didn’t you’. Drivers were not interested.
I cant believe I have paid £4K for a summer house which is on my lawn, damaged and Dunster not interested. Dunster House leave a lot to be desired to meet any form of customer service. Had I known this is the way that I would be treated by Dunster House, I would never have ordered the summer house and taken my business elsewhere.
Not a company to deal with – take your service elsewhere as Dunster House, don’t give a dam, they are only interested in money and not providing customer service!

Martin, can you please contact me, this company do not care about their customers and need to be exposed for what they are!

wealdroam

Jenny_JJ wrote: »

I feel I have to share this with you. I ordered a Summer House from Dunster House in Bedford, they are supposed to be the premium suppliers of log cabins, summer houses etc. Spoke with their sales team to ensure that I was ordering the right summer house for me. Stipulated that the shipment would have to come through my neighbours garden as I had no side or through area to my garden.
Dunster agreed that this was something that occurred with deliveries as no one has the perfect home for receiving shipments, which gave me the reassurance.
Shipment arrived last week 10th August. I left work early to take in the shipment. On arrival at my home Dunster delivery drivers were hostile. Told Dunster if it cannot be delivered just give me my money. They did not want to bring the delivery through and purposely banged the shipment when bringing through the garden so much so that they damaged my neighbours property.
There response – ‘well you wanted the items didn’t you’. Drivers were not interested.
I cant believe I have paid £4K for a summer house which is on my lawn, damaged and Dunster not interested. Dunster House leave a lot to be desired to meet any form of customer service. Had I known this is the way that I would be treated by Dunster House, I would never have ordered the summer house and taken my business elsewhere.
Not a company to deal with – take your service elsewhere as Dunster House, don’t give a dam, they are only interested in money and not providing customer service!

Martin, can you please contact me, this company do not care about their customers and need to be exposed for what they are!

Hi and welcome to the forums.

I see you have already posted on The Praise, Vent and Warnings board, do you also have a consumer rights issue you would like help with?

[Deleted User]

Jenny_JJ wrote: »

Martin, can you please contact me,

Martin Lewis sold this site some years back and takes no active role here. Even when he did own it, he didn't respond to forum posts in the way that you request.

This is a forum for advice on Consumer Rights. Do you have an actual question regarding that?

Your complaint seems perfectly reasonable and you should simply detail your concerns by letter or telephone to the company concerned directly. Only if they don't respond with remedial action to your satisfaction might you need to take further (possibly legal) action.

No point in relating your experience before you have actually given the firm time to put things right..

fleshandbone

Thank you for the heads up, If i ever need a log cabin I will not be using Dunster.

unholyangel

How did you pay for your order?

vuvuzela

Long thread about them here : Dunster House Log Cabnis, nice cabin shame about the ingrained dirt

wealdroam

vuvuzela wrote: »

Long thread about them here : Dunster House Log Cabnis, nice cabin shame about the ingrained dirt

Yes, Jenny JJ posted on that thread before starting this thread.

haras_nosirrah

we have a dunster play house and slide and the quality is very good. from memory they had two different options for delivery. one was to kerbside i.e. park the lorry, unload next to it and go and the more expensive option which had extra delivery personel was to back garden. as i was pregnant i paid the extra to have them put it in my back garden - which option did you go for?