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Returns Policy
Sorry if this is not the correct place to post. I purchased goods from a store taking their interest free finance. I am returning the goods to the store - my query is on the back of store receipt it states goods can be returned within 28 days of purchase, but finance company states 14 days to cancel. Which time frame is…
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6 aside league debt (soccer sixes)
Hi all, me and my friends joined a 6 a side league names soccer sixes, they're an FA affiliated league apparently which involved a £30 a week match fee. Nothing was signed however I did agree to the terms and conditions ( see link soccersixes.net/terms) so we competed out first season no problem. Then I received a text…
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Clydesdale Mastercard / Skrill / Simply Electronics (winding up)
Long time lurker but no real issues until now. I have been a customer of the HK based Simply Electronics for a while, buying at least one item each year, and contrary to the reviews always had my item delivered within the expected time frame. A few weeks ago I ordered a new phone, then out of curiosity went back a week…
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Hotpoint replacement broken after 5 months !!!
Hi everyone. I was told, along with countless others, that my dryer needed replacing. Nothing wrong with my lovely dryer, but I forked out £60.00 for a new replacement from Hotpoint. Replacement stopped working in month 5 ! No heat whatsoever. It hasn't stopped there though. They offered me an appointment late evening for…
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Small claims mediation - Can my dad talk on my behalf?
We've had an issue with a company so started a small claims court claim. If all parties agree to mediation, can my dad speak on my behalf? (he's more clued up on it)
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ReglazeMyGlasses - Frames Broken whilst in Their Care
Hi I sent a pair of tortoiseshell glasses to be reglazed to a company in Nottingham called: ReglazeMyGlasses ( reglazemyglasses.com) The frames were broken whilst in their lab. I wonder what my rights are under the Consumer Rights Act 2015? I contacted the company and after a number of emails they replied: Hi Vintage…
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Santander complaint letter
Just after some advice. I'm having a nightmare with santander re my late mothers mortgage. The CAB have told me to write a complaint letter, but I'm not sure where to send it to, do I just use the adress from their complaints website (Complaints, Santander UK plc, PO Box 1125, Bradford, BD1 9PG) or am I better finding…
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Wrong delivery
We have an empty house which is being renovated. In December a delivery of a large item was made, we were not there, but the builder took it in. When I next visited and saw it I immediately e-mailed the company who had sent it and asked them to collect it. No response. I contacted them again at the end of December, but…
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Seatwave Seller Dispute
Would be super grateful if someone has any advice on this as it's pretty vague on the website and they don't appear to have a regulatory body! I sold a ticket on seatwave last saturday for an event this coming saturday. However, personal circumstance changed so I could attend and as soon as I got the confirmation email…
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Winning bet cancelled! (small claims court?)
Hi guys, About a month ago I placed two bets on the Rowing at the 2016 Olympics through NetBet. I don't usually gamble at all, but as a keen follower of the sport, I have some knowledge so felt confident. I placed 2 accumulators, one 3-fold and one 5-fold. One of the crews I bet on in the 5-fold were 51-1 outsiders due to…
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What is name of free legal service that MSE cautiously recommended couple years ago?
For the life of me I can't find the name of a site offering free legal advice, that MSE recommended maybe a couple of years ago. It was supposedly run by solicitors/lawyers and was a step-up from general consumer sites. Anyone remember the name? I'll keep hunting, but haven't had much luck so far. Cheers.
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How to send a Letter Before Action properly?
Hello all, In this thread about puppies I asked about how to send that letter properly, in a small claim in court. https://forums.moneysavingexpert.com/discussion/5506903 I move it to a new thread to avoid polluting that thread. Basically one user said I had to send a first class email from 2 different post offices,…
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Returning faulty handbag purchased in March
I purchased a handbag from TK Maxx on 2nd March. I no longer have the receipt but I do have the transaction on my bank statement. I have only been using the bag for around two or three weeks, and now the logo from the bag which was held on by two screws has fallen off and has been lost. Can I return this bag? I now have 2…
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Problems with shop next door
I live in a terraced house and my neighbor is a chip shop which has been recently renovated with new owners. It has always been a fast food shop but a chip shop recently. We are having a number of problems with smells mainly their rubbish bins being too full and the hot weather. They do not have room on their back garden…
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Multiple Returns and Watch from watchshop|dot|com is Still Faulty
Could do with some advice on the following case. I bought a mechanical watch with my credit card from the Internet store watchshop on 02-Apr-2015. After an initial issue with incorrect user manuals I was happy enough with the watch. I then traveled to the USA where I noticed the watch was not correct. The 24hr sub-dial did…
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Faulty door / lock 3 years after installation
Hi, I had a new upvc door fitted in Dec 2013. A fault has developed over the last 2-ish weeks, which means I can't get it open. It feels like the lock is stuck. I phoned the installers this morning, and they say that I would have to pay for them to come out and fix it. Is this right? I wondered if the consumer rights act…
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Paid for app is now free 1 year later
I, along with several thousands more I suspect, paid £1.49 for a Fantasy Football app from "Premier League" for the 2015-2016 Barclays Premier League season. Recently I received an email from the developers announcing proudly that a new app is here and it is free. The existing app no longer connects to their service and is…
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Online Retailer Sent Extra Multiple Items - Keep or Return?
Hello, I ordered a Nike cap from an online sports retailer and received the delivery this morning to find that they have sent me three of the same! However, all 3 caps were packaged in what seems like one sealed bag from the manufacturer. I'd assume this was a result of a packing error at the retailers warehouse where the…
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Online faulty item rights query!
Hello all! This has probably been covered many times with different scenarios, but please bare with me. I purchased a car rear valance (bottom half of bumper) from an online retailer specialising in car parts. On receiving the item I immediately had reservations about the quality - badly drilled screw holes etc, but I…
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Gambling Rights
Hello, I would be really grateful If someone could advise me regarding a situation I've now found myself in. I joined a bookies 2 days ago online, deposited around 20 pound and ended up winning a small amount. My account then became suspended and I was advised to go on live chat and send identification. They asked me for…
