Wrong delivery

steve7487

We have an empty house which is being renovated. In December a delivery of a large item was made, we were not there, but the builder took it in. When I next visited and saw it I immediately e-mailed the company who had sent it and asked them to collect it. No response. I contacted them again at the end of December, but there then followed a series of e-mails from their inaptly named ‘customer service’ department going round and round in circles, asking me the same information time and time again, for example I e-mailed on 10/02/16 giving the address, on 11/02/16 get an e-mail “Can you please advise of the address where the item is so we can arrange collection asap. If possible, can you also advise if there is a delivery order number on the packaging ……… to assist us to locate the correct customer“. I had already given it. I gave up for a while. In June I e-mailed “In view of your poor performance and the waste of my time in this matter, should you fail to contact me by telephone within 7 days from the date of this e-mail, or fail to collect them at the agreed time, I will dispose of them as I see fit.” I had no response, but playing safe then send a recorded delivery letter to the co.sec. Now I get a response. My question is, I have already spent probably an hour or so on this, my builder has had to keep moving these around to do his work, and I will have to make a special journey to the house, say another two hours, when they are to be collected (assuming they do get around to it). Do I have a case to ask for compensation for this?

pappa_golf

ask ,, res


receive ,,, no


why did you ask for it to be sent , to a house that was being renovated , and much sooner than needed?


unless you can come up with more info , I would suggest


you ordered
they delivered


case concluded

Spank

pappa_golf wrote: »

ask ,, res


receive ,,, no


why did you ask for it to be sent , to a house that was being renovated , and much sooner than needed?


unless you can come up with more info , I would suggest


you ordered
they delivered


case concluded

I can't see anywhere in the OP that says they ordered the item

pappa_golf

so it was an unsolicited product?

steve7487

Thank you for replies people. It was not clear from my original post, I had not ordered the goods, they were delivered to me in error, and the actual destination address was not even shown on the items for me to contact the correct recipient to advise them. My gut feeling is that this has already caused me and my builders a waste of time, I will have to waste more time to go to the house when they say they will collect them (assuming they do), goods are worth £200 - £300. I feel that I am due some compensation for this.

neilmcl

pappa_golf wrote: »

so it was an unsolicited product?

Delivery mistake does not equal unsolicited goods.

Gers

I've had the same sort of thing recently with A+azon when I received a correctly addressed parcel with an expensive camera lens in - which I did not order and was not a gift to me (haven't got a DSLR camera). There wasn't any inovice in the parcel or any indication of the seller.

Several fruitless calls later when three agents trawled through my account before telling me that I hadn't ordered it (yes, that's why I've phoned...) eventually one lost her rag with me and said words to the effect 'it IS a gift to you, you have it in your hands, it's yours'.

Fine, I've given it away now, but not before emailing the company repeating what the agent told me and saying 'thanks for the gift'.

Gers

Strangely - just found this on BBC website

http://www.bbc.co.uk/news/business-37048351

powerful_Rogue

Gers wrote: »

Strangely - just found this on BBC website

http://www.bbc.co.uk/news/business-37048351

That's irrelevant to this situation though. That article relates to people that have made an order and received extra.

agrinnall

powerful_Rogue wrote: »

That's irrelevant to this situation though. That article relates to people that have made an order and received extra.

That's the lead item in the article, but it discusses the whole issue of whether goods are unsolicited or not and whether or not they can be kept. Although not in as much detail as we discuss it on here .

wealdroam

OP, as well as that BBC article mentioned, you might like to read this leaflet published by Derbyshire County Council's Trading Standards Department.

Some may consider that more authoritative than the BBC's journalistic approach.